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Jenkins Kia of Ocala

(2,876 reviews)
Visit Jenkins Kia of Ocala
Sales hours: 8:30am to 9:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 8:30am–9:00pm 7:30am–7:00pm
Tuesday 8:30am–9:00pm 7:30am–7:00pm
Wednesday 8:30am–9:00pm 7:30am–7:00pm
Thursday 8:30am–9:00pm 7:30am–7:00pm
Friday 8:30am–9:00pm 7:30am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2024 consumer dealer award
View 7 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (352) 581-6964 (352) 581-6964
Used (352) 581-6958 (352) 581-6958
Service (352) 581-6967 (352) 581-6967

Reviews

(2,876 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jenkins Kia of Ocala from DealerRater.

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Service Done Right

I came in for a scheduled oil change. Very polite and took care of what I needed. Sent me text messages to let me know when my car was ready. I picked it up after 5 and he helped me with the checkout as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share this positive feedback about our facility!

Internet shopping

Been looking at the Kia Stinger for several weeks, NYC auto show and YouTube. Found the Stinger I was looking for at Jenkins Kia of Ocala. What a wonderful way to buy a car. Worked with Juan Del Arco over the phone and Joe Slater at the dealership resulting in my 80 mile trip to pick up my beautiful red Stinger GT1 on Sunday. Even though it was a very rainy day, the car was sitting in the delivery stall and what a sight it was. The dealer had added tinted windows and a pin strip which only added to my excitement. The pricing was exceptional and Juan and Joe were very friendly and efficient. Looking forward to my next 36 month lease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Paul, Thank you again for taking the time to review your experience! We are so happy to know that our team provided you with an exceptional experience! We look forward to assisting you with any future vehicle needs!

everything went very well thru the complet deal.

I came to Kia of Ocala because I have dealt with John Brooks in the past and as always I was taken care of very well with the help of Ron Strpp and John Szylin..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing us to serve you! We are delighted to know our team provided you with an excellent experience!

Easy to schedule, intake was simple, service was timely.

Easy to schedule, intake was simple, service was timely but problem likely to return. There is a design flaw in the shifting between the computer software, control board and transmission.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing us to serve you! We would be happy to assist you with any future vehicle needs.

Comfortable, easy, nice.

Jamie Fielding was great! Down to earth, friendly and not pushy. I would totally recommend going to see him to for your vehicle needs. Him and the staff were very nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Nicole, We truly appreciate your feedback!

Friendly, fast, courteous. Their word is their bond.

I already owned a 2014 KIA Optima. Went in for Service. Was approached because they were always interested in getting me to sell/trade in my car. It only had 23,188 miles on it and was 4 years old. I said "you can't have my car. I want to pay it off and not have a car payment." They told me what they were willing to do and then they waited for my son to get there so he could hear the offer. Needless to say I now own a new 2018 and couldn't be happier. Jamie Fielding, Guy Rodas and Peter Paylys are great people!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the opportunity to earn your business! Congratulations!

New Car

This week, I obtained a new Kia Forte 2018. I go t the car with help from several people. All the persons helping me did a very good job in helping me select and obtain a car "like" the one I wanted. The helped me exchange everything from old to new, and even a follow thru on a few items Misplaced or forgotten. The only uncertain part of the transaction was that " I thought the car" had ECO since that is one thing I used and enjoyed in my other Forte. My undersdtanding is that "ECO" was on the car and it could be used. I have NOT found that possibibli9ty to date. I was assured by 3 people that it WAS THERE. I will double check with Jenkins Kia soon about this item. Thanks L. Lindquist

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Lloyd, Congratulations on the purchase of your new Forte! We are happy to know our team was able to assist you during your purchase. We will have our team look into the cruise control and contact you with further information. Thank you again for taking the time to review your experience!

Great customer service, mike is always very nice

Always treated with professional customer service everytime i come to service my kia soul and my daughters kia rio. Mike ferrari is always extremely nice and helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are pleased to know Mike has continued to provide you with the excellent experience we strive to provide to all of our guests! Thank you for the positive feedback!

Routine Service

Service consultant Joel Downing and the mechanic provided excellent service and was completed in a reasonable time period. This was my first visit to their new facility. I was impressed with how nice the waiting area and whole facility is.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing us the opportunity to serve you! We are delighted to know our team provided you with an excellent first experience. We look forward to assist you with any future vehicle needs!

No pressure at all

Friendly costumer service , we were treated like family . They did everything to help us with our trade in vehicle and get a good new deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing us earn your business! We are pleased to welcome you to the family and look forward to serving you!