Bob Moore Subaru

I love the service department. They are very helpful and willing to go out of their way to service my Subaru ascent. They are very knowledgeable and I won't trust my ascent to anyone else.

The service department has been and continues to be excellent both with ordinary and even unusual issues. I have always been treated with dignity and respect.

From the minute I walked in the dealership I could tell I was looking at the perfect car I wanted at the perfect dealership that could satisfy all my needs in purchasing it.

I was told my brand new Outback radio needs to be replaced. Was told it needed to be ordered and would be there in 5 days. 2 weeks later I call. No one wanted to help me since I didn’t remember the techs name. When I spoke with a tech, he said the radio was being shipped that day, which means it was never ordered. It would be in in 2 days. That was probably over a week, maybe 2. I don’t want to call to check because I know no one will want to help me. When I’m physically there, everyone is super nice, and it’s clean.

I oscillated between several scenarios but even though Cash was frustrated with me he remained courteous and kept working with me until I chose a car.

I’m not sure I have ever had a good experience with this company. Unfortunately, the only other Subaru dealership in my area is on the opposite side of town, whereas Bob Moore Subaru is 3 miles from my office. I was flat-out lied to by a service tech who was trying to convince me that a 25 degree temperature swing was normal, even though I adjusted the thermostat by a degree or two. On my last visit, they returned my car to me without washing and vacuuming, as they offered and I accepted. I could go on, of course. Buyer beware!!!

The overall service was excellent. Loaner car process was prompt and simple. I appreciate the cleaning of car upon completion. In the past I chose a different mechanic because it was difficult to make a timely appointment. However when I needed to come in for a recall issue, I was told the would try to be more accommodating and that has proven to be the case. I’ll be back!

Regular maintenance was great. Staff was very professional. The department was busy, and they still took care of me quickly. The whole maintenance did not take long.

I find the staff at Bob Moore to be very friendly. I drop my car off and never worry. Mark is always friendly and answers all my questions about any repairs. I do trust them with my Subaru.

I had a check engine alert on my 2014 Subaru Forester while traveling cross country. Bob Moore Subaru was the closest dealer. They took my car without an appointment, gave me a loaner, and had my car fixed quickly and for less than the initial estimate. They exceeded my expectations and got me back on my way.