Reviews
Really happy with my BMW and the whole experience here. Everyone was super nice, helpful, and easy to work with. The process was quick and stress-free. Definitely recommend them!
Really happy with my BMW and the whole experience here. Everyone was super nice, helpful, and easy to work with. The process was quick and stress-free. Definitely recommend them!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience! Jogn was very friendly, helpful, and easy to work with. Good selection of vehicles, and there were plenty of options to choose from. Definitely recommend them!
Great experience! Jogn was very friendly, helpful, and easy to work with. Good selection of vehicles, and there were plenty of options to choose from. Definitely recommend them!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Serge was attentive and straightforward in all interactions. He even drove the car to my mechanic for inspection before. Would recommend Divan for your used car purchase.
Serge was attentive and straightforward in all interactions. He even drove the car to my mechanic for inspection before. Would recommend Divan for your used car purchase.
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Easy and Great car buying experience, very honest, easygoing, and smooth. Good deals, very affordable and attractive pricing for the vehicles. Thank you for your help!
Easy and Great car buying experience, very honest, easygoing, and smooth. Good deals, very affordable and attractive pricing for the vehicles. Thank you for your help!
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Andre was awesome! He answered my question before I arrived and was extremely patient with me when I arrived. I highly recommend Divan to anyone
Andre was awesome! He answered my question before I arrived and was extremely patient with me when I arrived. I highly recommend Divan to anyone
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2nd time, months apart, I've contacted this place about an advertised car. NO REPLY EVER What else needs to be said?
2nd time, months apart, I've contacted this place about an advertised car. NO REPLY EVER What else needs to be said?
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- Buying process
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I purchased a vehicle from Divan Auto Group about a week ago, and unfortunately, it was nothing but a lemon that was disguised to look pretty and appealing. Before purchasing the vehicle, we were told there were no issues with it. We relied on those representations when making the purchase. Once we got the vehicle home and had it properly looked over, we discovered serious problems that were not disclosed to us. What makes this even more upsetting is that the vehicle appeared to have been put together with temporary repairs, including what looked like tape holding things together. This was absolutely not what we expected after being told the vehicle had no issues and was safe and reliable. During the purchase, we were also told that inspecting the vehicle ourselves would take too long and that we shouldn't worry about it. We were nevertheless asked to sign paperwork stating that we had inspected the vehicle. We did not realize the significance of that until after we got home. We trusted what we were being told by the dealership. It appears as though they pass their vehicles during inspection patch them up , defraud people and put dangerous cars on the road! BEWARE of this dealer. The customer service after the sale has been just as disappointing. When we attempted to address the problems, we were met with an extremely unprofessional and dismissive attitude rather than any meaningful effort to resolve the situation. I am documenting everything, including the condition of the vehicle, what we were told before purchasing it, the paperwork we were asked to sign, and the repairs/issues discovered afterward. I also intend to contact the Pennsylvania Attorney General’s Office regarding my experience and provide them with the documentation. I strongly advise against buying a vehicle from this shady place.
I purchased a vehicle from Divan Auto Group about a week ago, and unfortunately, it was nothing but a lemon that was disguised to look pretty and appealing. Before purchasing the vehicle, we were told there were no issues with it. We relied on those representations when making the purchase. Once we got the vehicle home and had it properly looked over, we discovered serious problems that were not disclosed to us. What makes this even more upsetting is that the vehicle appeared to have been put together with temporary repairs, including what looked like tape holding things together. This was absolutely not what we expected after being told the vehicle had no issues and was safe and reliable. During the purchase, we were also told that inspecting the vehicle ourselves would take too long and that we shouldn't worry about it. We were nevertheless asked to sign paperwork stating that we had inspected the vehicle. We did not realize the significance of that until after we got home. We trusted what we were being told by the dealership. It appears as though they pass their vehicles during inspection patch them up , defraud people and put dangerous cars on the road! BEWARE of this dealer. The customer service after the sale has been just as disappointing. When we attempted to address the problems, we were met with an extremely unprofessional and dismissive attitude rather than any meaningful effort to resolve the situation. I am documenting everything, including the condition of the vehicle, what we were told before purchasing it, the paperwork we were asked to sign, and the repairs/issues discovered afterward. I also intend to contact the Pennsylvania Attorney General’s Office regarding my experience and provide them with the documentation. I strongly advise against buying a vehicle from this shady place.
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- Buying process
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- Quality of repair
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
John was great! He answered all my doubts, very attentive as well. Satisfied with the service!
John was great! He answered all my doubts, very attentive as well. Satisfied with the service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
John did a great Jon explaining and selling me a van. I will be back.
John did a great Jon explaining and selling me a van. I will be back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We had a great car buying experience at Divan Auto Group. Friendly service and nice clean vehicles.
We had a great car buying experience at Divan Auto Group. Friendly service and nice clean vehicles.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase