Unisell Auto

Rod, Thank you for taking the time to share your feedback. We take all customer concerns seriously and would like to address the points you have raised. First and foremost, we want to assure you and all of our customers that full transparency and compliance with all federal and state disclosure laws are cornerstones of how we conduct business. All vehicle history, including title status, is disclosed on our website and in the sales documentation that every customer receives and signs prior to finalizing their purchase. We encourage any customer who has questions regarding their paperwork to contact us directly so we can review their file together. Regarding the warranty concern, we understand how frustrating it can be when a repair falls outside of coverage. Warranties, by their nature, have specific terms and conditions that outline what is and is not covered. We would welcome the opportunity to sit down with you, review your warranty contract in detail, and explore every available option to assist you. We sincerely apologize if you felt that your calls were not handled with the urgency and professionalism they deserved. This is not the standard of service we hold ourselves to, and we take this feedback seriously. We would like to personally invite you to contact our General Manager directly so that we can review your concerns, address any outstanding issues, and work toward a resolution that is fair to all parties. We have served our community with pride for many years and remain committed to earning and maintaining the trust of every customer who walks through our doors. We are confident that given the opportunity to speak with you directly, we can demonstrate the level of care and integrity that defines our dealership. Please reach out to us at your earliest convenience. We look forward to making this right. Uniselll Auto Sales Team

Mariah, Thank you for bringing this to our attention. We want to begin by sincerely apologizing for the experience you had at our dealership. The feelings you described are completely unacceptable, and we take this matter very seriously. At Unisell Auto we are firmly committed to maintaining a welcoming, respectful, and professional environment for every customer, regardless of gender. Our high google rating of almost 1000 reviews and BBB accreditation speaks for itself. All of our customers deserve to feel comfortable, safe, and treated with the utmost respect and professionalism throughout their entire visit. The behavior you described falls well below the standards we hold our team to, and we do not take this lightly. Please know that we have a zero-tolerance policy for any conduct that makes our customers feel uncomfortable or disrespected in any way. Your feedback will be taken directly to our leadership team and addressed accordingly with our staff. We would greatly appreciate the opportunity to speak with you privately so that we can better understand what occurred and ensure that appropriate action is taken. Your experience matters to us, and we want to make certain that no other customer ever feels the way you did during your visit. We sincerely hope you will give us the opportunity to make this right. Please do not hesitate to contact our General Manager directly at your earliest convenience. Once again, we deeply apologize for your experience and thank you for bringing this to our attention. Sincerely, Unisell Auto Sales Team

Blake, Thank you for taking the time to leave your feedback. We respect every customer's right to share their experience, and we are committed to addressing all concerns with complete transparency and professionalism. However, we feel it is our responsibility to our community and to the integrity of our business to respectfully clarify the facts surrounding this matter. Full Legal Compliance with Nebraska Disclosure Requirements: As a fully licensed dealership regulated by the Nebraska Dealer Licensing Board, we are held to and operate in strict accordance with all applicable state laws and regulations. Nebraska law mandates that all dealerships disclose vehicle title status at two distinct and mandatory points in the sales process: On our website — Title status is clearly displayed on every vehicle listing, giving customers full access to this information before they ever set foot in our showroom. At the point of sale — Title status disclosure is a required component of the documentation that every customer reviews, acknowledges, and signs before any transaction is finalized. We want to be absolutely clear: both of these legally required disclosures were completed in full in accordance with Nebraska state law and the regulations set forth by the Nebraska Dealer Licensing Board. This is not a matter of discretion — it is a legal requirement that we take seriously and adhere to without exception on every single transaction we process. Unisell Auto Sales Team

Sherrie, As a fully licensed dealership regulated by the Nebraska Dealer Licensing Board, we are held to the strictest standards of compliance and transparency in all of our transactions. Nebraska state law mandates that title status disclosure is completed at two separate and legally required stages of every sale: On our website, where every vehicle listing clearly and prominently displays the vehicle's title status, giving every prospective buyer full access to this critical information before visiting our showroom. At the point of sale, where title status is explicitly documented in the purchase agreement, which every customer is required to read, acknowledge, and sign before any transaction is completed. We want to be absolutely unequivocal on this point — these disclosures were made in full compliance with Nebraska state law. Every document pertaining to your transaction is on file and clearly reflects that all legally required disclosures were completed prior to the finalization of your purchase. These are not discretionary steps — they are mandatory legal requirements that our dealership adheres to on every single transaction without exception. We have proudly served the Nebraska community for many years with a steadfast commitment to integrity, transparency, and legal compliance. Our reputation is one that we have worked tirelessly to build, and we will always stand firmly behind the professionalism and honesty with which we conduct our business. We strongly encourage you to contact our General Manager directly so that we may review your complete sales file together, address each of your concerns personally, and provide you with the documented evidence that clearly reflects our full compliance with all applicable Nebraska state laws and regulations. We remain confident in the integrity of our processes and the professionalism of our team, and we look forward to the opportunity to demonstrate that to you directly. Sincerely, Unisell Auto Sales Team