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Joe Machens Nissan

(981 reviews)
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Sales Service
Monday 9:00am–7:00pm 7:00am–5:30pm
Tuesday 9:00am–7:00pm 7:00am–5:30pm
Wednesday 9:00am–7:00pm 7:00am–5:30pm
Thursday 9:00am–7:00pm 7:00am–5:30pm
Friday 9:00am–7:00pm 7:00am–5:30pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 902-7750 (888) 902-7750
Used (888) 902-5564 (888) 902-5564
Service (573) 355-9701 (573) 355-9701

Reviews

(981 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joe Machens Nissan from DealerRater.

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Very bad experience. They put wrong part on my car . Then...

Very bad experience. They put wrong part on my car . Then they took a razor blade cut off part of underskirt on car , then put right part on . Told me a price for work . Added 40.00 dollars for the razor blade cost . Very poorly ran shop ! Will not buy another car from this dealership !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello, I'm sorry your recent experience here wasn't a good one. I'd like to look into this more, if you could email me your information so I can find your account I would really appreciate that. sholechek@machens.com

Except for last week when I did not get any paper work...

Except for last week when I did not get any paper work for your findings on what all was wrong with my car, and you not being tied to the credit card that allows auto repair customers to have 6 months interest free loans I'm okay with you.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for providing feedback for us. I'll check with your advisor as to why no paperwork was provided. Also, We do offer an option for financing in service.

Had problem at mazda which Ron in mgt. sent me to Nissan...

Had problem at mazda which Ron in mgt. sent me to Nissan to take care of it. Mike was awesome and Bob did excellent work on my old 86 to get it ready to sell for me. Bob is an excellent mechanic and has always treated me fairly and honestly when working on my vehicle and I will continue to be grateful to him and use him until he fully retires. Mike is a pleasant service writer to deal with also and deserves praise. My car is actually an oldsmobile but I had to select Chevy to submit survey.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review of our service department, glad we could help!

I enjoyed my visit and was very happy with my purchase....

I enjoyed my visit and was very happy with my purchase. Kamari helped me with everything that I needed. I love Nissan!!!!! Thanks so much

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review of Kamari and our sales team! We are so glad we could help!

I’m frustrated with myself for not doing better research...

I’m frustrated with myself for not doing better research and paying better attention to details when putting the deal together. I’m now paying $425/month instead of the $375/month I could be ~ I regret this purchase ~ but David was nice.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Jennifer. Thank you for your feedback. We certainly don't want you to regret your purchase, I will be reaching out to you shortly to see how we can help resolve this for you. - Samantha Holechek

I absolutely love Joe Machens Nissan! The staff is always...

I absolutely love Joe Machens Nissan! The staff is always very friendly, knowledgeable and professional! Not all dealerships are the same. I have a Chevy and took it to a Chevy dealership and they didn’t even wash it!!! I thought they all did that but NOPE! Joe Machens is special!!!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review of Tara and our dealership! We look forward to seeing you again!

Wonderful! He was very patient and helpful on my first...

Wonderful! He was very patient and helpful on my first car purchases. He was able to show me the kind of cars I was looking for!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review of David and our sales team!

This dealership is always friendly, very helpful. The...

This dealership is always friendly, very helpful. The technicians are thorough and every repair service is explained before the repair is made. The waiting lounge always has lot of amenities.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review of Forrest and our service team!

Me gusta mucho ir a este local porque la persona que me...

Me gusta mucho ir a este local porque la persona que me ayuda siempre es amable, cuando necesito que me arreglen algo inmediatamente se hace

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Gracias por la gran crítica!

They found the vehicle I was looking for and gave me a...

They found the vehicle I was looking for and gave me a good price on my trade in and fixed a few problems the vehicle had

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the great review of our team, we are so glad we could help!