Reviews
Friendly service Randy got us the best deal on the Nissan...
Friendly service Randy got us the best deal on the Nissan Altima. we always wanted supper nice guy love the car thank you Randy James
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the great review of Randy and our team! We are so glad you love your new Altima!
Easy to make appointments online. Service staff are all...
Easy to make appointments online. Service staff are all very nice, friendly and considerate. I wish the prices were lower but you can get good coupon deals.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nice review for our Service Department staff! Thank you so much for the taking the time to let us know how we are doing. See you next time.
They were so nice and professional until we turned down...
They were so nice and professional until we turned down the extended warranty. Frank tried and then he sent Trey in to try and push us to take it. After we didn’t accept it they began treating us different. When we came in the next day to pick up the car Trey wouldn’t even speak to us. We were also pushed to take the Kahu system and we did but we tried to cancel it immediately after purchasing it and we wanted to cancel it. Kamari said it was canceled but we never have received anything saying Kahu was cancelled.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for letting us know about this experience that you had at our dealership. We are sorry to see that you did not feel you received excellent service throughout the entire process. Our customers should never feel like they are being pressured to purchase anything they do not want. Dealerrater protects their customers privacy by using a "username" so we are not able to look up your records. However, we would like to address this with you and learn more about what happened. Would you please email Samantha Holecheck, our Business Development Manager, your name and contact information? Her email is sholechek@machens.com. Sam will look into this and then reach out to you. Again, our apologies.
Great service since 2012! Great vehicle options and open...
Great service since 2012! Great vehicle options and open for negotiations and will always give you a great deal. Very friendly staff with big smiles!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
YES!!!! Great review for our "very friendly staff"! Thanks for being part of the Joe Machens Nissan family since 2012. It is most appreciated.
Great service from the Sales team! I’m a repeat customer...
Great service from the Sales team! I’m a repeat customer and will continue to work with my favorite Sales person-Josh Elder. Appreciate his dedication in finding a car I wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review of our team and for your continued business. We appreciate you!
My second Murano...service and friendly people to do...
My second Murano...service and friendly people to do business with. David Wilson answered my questions and went an extra mile to make sure I was pleased.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great review of David and our team!
I worked with Cristian Sellars, he was very helpful and...
I worked with Cristian Sellars, he was very helpful and attentive throughout the whole process. We communicated mostly through email as I requested and he honored. When we met in person he answered all questions and went through all important items to make sure we understood everything. I also greatly appreciated the home delivery as I am around 150 miles away.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the great review of Cristian and our team! We so glad we were able to help!
Scotty made my experience the best. It was fast and...
Scotty made my experience the best. It was fast and straight to the point everything done in one day. I LOVE MY NEW SUV!! Will definitely recommend to anyone looking to purchase a car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so glad Scotty was able to help you find your new SUV! We are so glad you love it!
Michael did a great job getting my car scheduled for...
Michael did a great job getting my car scheduled for recall work. He answered my questions & was always pleasant to work with each time I had service work completed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review of Michael and our Service department!
Service was great I showed up 25 minutes early they took...
Service was great I showed up 25 minutes early they took me right in you have a great waiting room with anything I could possibly want for my 40 minute stay thank you you guys did a great job
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review of our service department, we appreciate it!