Reviews
Customers are made very comfortable while they wait and
Customers are made very comfortable while they wait and service employees are very competent, knowledgeable and professional
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! We're glad to hear you felt comfortable and well taken care of. Our team truly appreciates your kind words about their professionalism and expertise!
It's clean and professional but they need to lower there
It's clean and professional but they need to lower there services prices kinda high.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad you found our dealership clean and professional. We appreciate your suggestion regarding our service prices and will certainly take it into consideration as we strive to provide the best value to our customers.
Everything we have done with them has been smooth!
Everything we have done with them has been smooth! We will definitely choose them again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're thrilled to hear everything went smoothly and look forward to working with you again in the future!
Saved my NV-2000 work van that I love!
Saved my NV-2000 work van that I love! Thanks JM Nissan! It was worth it for me and my business.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're so glad we could help get your NV-2000 back on the road and support your business. We appreciate your trust in us and look forward to serving you again!
I've know Tara for a very long time and trust her to take
I've know Tara for a very long time and trust her to take of my problems effectively. I can also count her to explain the situation to my satisfaction.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're so glad to hear Tara continues to provide you with excellent service and support. We truly appreciate your trust and look forward to assisting you again in the future!
Joe Machens Nissan is a dishonest and skummy dealership.
Joe Machens Nissan is a dishonest and skummy dealership. I bought my car from them less than 3 weeks ago (at a highly marked up price with a ton of fees). The vehicle started having issues (within 30 days of purchasing) and they refused to help or pay for anything. The battery and power steering went but apparently none of that was their problem. Terrible after sale experience, would never shop or buy there again. Stay away!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We’re truly sorry to hear about your experience and understand your frustration. We take all feedback seriously and would like to address your concerns directly. Please reach out to us at your convenience at 314-788-3220 so we can work toward a resolution. Your satisfaction is important to us, and we’d appreciate the opportunity to make things right.
Joe Machens Nissan is a dishonest and skummy dealership.
Joe Machens Nissan is a dishonest and skummy dealership. I bought my car from them less than 3 weeks ago (at a highly marked up price with a ton of fees). The vehicle started having issues (within 30 days of purchasing) and they refused to help or pay for anything. The battery and power steering went but apparently none of that was their problem. Terrible after sale experience, would never shop or buy there again. Stay away!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We’re really sorry to hear about your experience and can understand how frustrating this must be for you. It’s always disappointing when things don’t go as expected, especially so soon after purchasing a vehicle. We strive to offer transparent pricing and excellent service, and we regret that your experience didn’t meet those standards. Your feedback is truly important to us. Please feel free to reach out to us directly at 314-788-3220 if you'd like to discuss this further.
Quickly began service, completed as agreed.
Quickly began service, completed as agreed.very low pressure, returned auto clean inside without garage odor. Pleasant transaction & appreciated their coffee bar.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're happy to hear you had a smooth and pleasant experience. We appreciate your kind words and are glad you enjoyed the coffee bar. We look forward to serving you again!
The workers were all very polite, friendly, and
The workers were all very polite, friendly, and welcoming. The waiting area was clean and spacious. I would definitely recommend this dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! We’re so glad you had a positive experience with our team and enjoyed our waiting area. We truly appreciate your recommendation and look forward to serving you again!
Professional and courteous service.
Professional and courteous service. I have had two different Nissan vehicles in the last 7 years and the staff in both sales and service have always been a pleasure to deal with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re thrilled to hear you’ve had great experiences with both our sales and service teams over the years. We truly appreciate your continued trust in us and look forward to serving you again!