Reviews
Quick friendly service
Taken in ewithout appointment and quickly taken care of ! Friendly service department took care of issues and was on my way in a timely manner
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to know you had a quick friendly service experience with our team! We appreciate you and your positive feedback! Thank you for your business!
2018 Jeep Wrangler Rubicon
I worked with quite a few people at this dealership, in particular Frank Ferguson and Darrell Simmons. The entire encounter was extremely well handled and positive, I never got the "salesman" feeling from anyone there. I worked with someone over at Joe Machens Toyota when I was looking for a new car and was pressured to buy the entire time. I never got that feeling at all from anyone at Joe Machens Jeep. Darrell Simmons said, "We sell cars today, we have to sell them next week, we have to sell them next month. No worries." All around great experience, thanks for the Rubicon, I love it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to hear you had an overall great car-buying experience with Frank, Darrell and our team! We appreciate you and the positive feedback! Enjoy your new Rubicon! Thank you again for your business!
Oil change and AC repair: hooray!
They did a great job at getting everything done. I asked for a loaner car and they accommodated me graciously. They also kept me up to date on the status of the AC repair. The AC works great now!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to know you had a great service experience with us! We appreciate you and your business! Thank you for the positive feedback! We're glad to have repaired your A/C for you!
Pleasant hassle free experience.
Pleasant hassle free experience. Came in for routine maintenance and was offered a warranty recall replacement. All my needs were taken care of and follow up and service on part which was ordered and replaced was excellent.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear you had a pleasant, hassle-free experience with us! We appreciate you and the positive feedback! Thank you for your business!
Very helpful and considerate
I had a very good experience here. Even when my first choice was the wrong one . They worked with me and James pierce is a very patient man. Thank you gentlemen. For putting up with me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive feedback! We are happy to hear you had a great experience and our team was able to help! We appreciate you and your business!
Oil change
The service department is wonderful. When you call they really work to get you in when you want and are so nice on the phone. Tammy was really nice and did an excellent job telling us what they were doing and how long it would take.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear Tammy and our team made sure you had an excellent service experience! We appreciate you and your positive feedback! Thanks again for your business!
Excellent Service
Our service was excellent! I will continue to have our vehicle serviced through Dodge, Joe Machens. From purchase to each set of the people are helpful and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Julie, thank you for the positive feedback! We love hearing you had an excellent service visit! We appreciate you and your business!
Took advantage of 80-year-old widow
You gave my mother an estimate for repairs. Actual cost was double that estimate. You did not call first for approval for additional cost. Unacceptable.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize for your experience, Deb. We do strive for quality customer service and will alert our management team of this situation to investigate. We appreciate your honest feedback, as it helps us grow in the future. Again, we are sorry for your experience.
Quick and friendly service
Drove in without an appointment but was checked right in by a friendly efficient service rep. My vehicles oil and filter were changed in just under one hour and I was on my way home.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear you had a a quick and friendly service experience with us! We appreciate you and your business! Thank you for the positive feedback!
Recall
All worked just as planned. Oil change one day and they looked up a recall on the alternator called the next day and set up the repairs. Shuttle driver took me to and from work not problems
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to know you had a great service experience while your vehicle was getting worked on! We appreciate you and your positive feedback! Thank you again for your business!