Reviews
Service was terrible
Service department was rude and absolutely awful. My truck set there for 2 days when I finally had to just go take it back and try to drive it the 31/2 hour drive to get it home. Luckily made it home with it. I will never buy or have a vehicle worked on there again!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kenny, I apologize for your experience here at the dealership. I would like to hear more about what happened. Would you please email me at cwilliams@machens.com?
Excellent customer service
The service department took my 2021 Ram on a 2:30 appointment for an oil change on a Saturday. They changed my oil and stayed after they closed at 3 to do a fuel filter change to get me going. Excellent customer service and they did a great job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this review! We appreciate your business.
Great service
Great service experience, had a flat tire , brought it in for repair . Very nice service advisor, got me in and out super fast , super price !!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joe Machens CDJR - Great Experience
We enjoyed our experience with Joe Machens CDJR. We purchased a 2021 Dodge Durango R/T. Jordan was great and everyone was very accommodating. It was not a high pressure environment which is what I enjoyed most. We will continue to work with them into the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We've purchased four cars from Machens, all with varying...
We've purchased four cars from Machens, all with varying degrees of headache and success. Most recently, I purchased a 2021 Dodge Durango. I love the vehicle, and the purchase experience was flawless. I highly recommend working with Aaron Veal. He was straightforward, pleasant, and had a great attitude. He was also able to answer all of my questions. We have not yet had the vehicle serviced, which is typically where our past issues have arisen, but the car purchasing process was great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your continued loyalty to our dealership, it means so much to us! Enjoy your latest purchase :)
Scam Alert!!!Joe Machens Dealerships Try to force Gap...
Scam Alert!!! Joe Machens Dealerships Try to force Gap Insurance and warranty’s on buyers!! Don’t deal with Frank in Finance Department, he said “the bank said you had to have Gap Insurance to do the deal”. I asked give me the number to the Bank. Frank’s response was “there is no number it’s just a computer”. This is a SCAM by JOE MACHENS DEALERSHIP’S !!!! They look out for Company not Customer!!!! Scam Scam
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Kelly, thank you for letting us know. I am working with management on this issue.
Hi Kelly, what dealership were you at for this instance? I reached out to CDJR and Mazda, and neither of them has a Frank?
Thank you, Kelly. I will send this over to Kia of Columbia.
Thank You for reaching out. I really wanted the car but could not afford all the extras Richard wanted to add to the financing.
The salesman was Hilario Delgado Rea and he used finance manager at KIA OF COLUMBIA. I wanted the ford escape 2016. But I needed the payment to be under $400 but it was over after Frank added gap insurance and warranty insurance. And he said the bank was making him add the stuff. I asked for the banks number and he wouldn't give it to me and then admitted he was the one that added it.
Great service
Chris R. did a great job keeping me informed of my car repair process! He was very pleasant and professional! I will definitely be back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind review of our service department, we really appreciate it!
Carlous
Good people. Felt comfortable with my salesperson no pressure to buy. Overall process a little long. If they could speed up process some what . Other than that they take great care of you.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind review, we really appreciate it! Sorry, it took a little longer than expected!
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Friendly people! Excellent service showing concern about any problems I addressed with them. I also appreciate COVID-19 safety measures at this difficult time. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Kathy, for such a sweet review! Happy to hear that you feel safe in our dealership. Happy holidays!
Extremely pleased so far
Recently bought my first Dodge truck and have been to Machens for 3 oil changes thus far. Could not be happier with their service so far.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Scott! We appreciate your business and safe travels in your new truck!