CDJR of Columbia

Bought vehicle at Machens. I always get great service at Joe Machens CDJR.. Would highly recommend. Love the service with a smile even wearing a mask.

Very nice and respectful people. Really love buying cars,jeeps, from this place. They deserve 5 stars. I would recommend anyone to go there. Love this place.

Excellent service. Work fone in a timely fashion. Service techs were courteous and helpful. They explained the services that were performed so that I could iunderstand what was done

Thank you so much Service Department for keeping my Jeep in tip top condition. I wouldn't go anywhere else for service. Keep up the good work.

Jas was a really good customer service representative. Very good at keeping me updated about my car while in the service department. With regard to the facilities, I found the service area to be exceptionally clean, however in the check-in area to be dark. It needs more lighting to brighten up the space and make it more inviting. Also the ceiling seems low, also.

Great people, great service, ASK for Shawn Ellis, he wil get you fixed right up!!! Definitely will be shopping here for my next vehicle!!

We have had nothing but trouble trying to get our 2018 Ram diagnosed and repaired at this dealership. Every issue has taken multiple visits to address and then the truck comes back to us with a new problem. The truck is 6 months old and has less than 25k miles on it and they want $120+ to diagnose an oil leak that started immediately after THEY did an oil change! The service department is poorly managed and there seems to be no concern for the customer’s time or the quality of work. I really hope this isn’t the norm for all CDJR service departments. At this point, I wouldn’t even trust them to wash my truck.

This dealership needs more space to better deal with the number of cars that come in daily for repairs. This time I had to park a good distance from the check in point because of the number of folks already there and the small size of the check in area

We purchased new Dodge Durango May 29th. It had a paint flaw on right panel. Was late when we purchased and service was closed. I was told to bring it back so they could get pictures and would get if fixed. I was also told that I would get a cargo cover at the same time. I called every week plus e-mailed Taylor. Nobody ever returned my calls period. When I would talk to Service nobody ever new what was going on and always would get back to me and never happened. I always got the excuse waiting on manufacturer. Why would you wait when either way it was promised to be fixed. After much frustration and me calling every week finally got Mike to call me back on week six, very frustrating. Was told bring it in on Saturday and would take 3 day's to fix. I should have been able to pick it up today. I called and now it's a week, so maybe Friday. When you purchase a expensive vehicle would expect decent customer service. Feels like we have the money we are done!!!!! The sales person should have followed this thru and made things happen. He is the one making the promises. Very disappointed in your customer service.

We purchased a van there. Great service at first but after that kinda fell apart. Asked salesman about second key said he get back to us still waiting Jamie. Also had damaged vent that needed replaced didnt hear back about it yet. Yes it was a program van love the van. Also didnt include idod so i could get license. Had to take it to local inspection station