Reviews
The communication was a little poor, dishonest, about one thing, but other than that, ok
The communication was a little poor, dishonest, about one thing, but other than that, ok
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Management Team (610) 759-1600
⭐ 1/5 — Over a month waiting for a $500 refund despite repeated promises I am extremely disappointed with how Taj Auto Mall has handled a very straightforward $500 refund after my vehicle purchase. I purchased my car on July 20, 2026. I had already paid a $500 deposit, but the full purchase amount was subsequently paid by check, which meant I had overpaid by $500 and was due that amount back. Taj Auto Mall acknowledged that the $500 needed to be refunded. Initially, I was told they would return it to my card. When that did not happen, I was then repeatedly assured that a $500 check would be mailed to me. It has now been more than a month. I have followed up multiple times and have received repeated promises, but I still have not received my $500. I even sent a formal escalation email to the dealership and have received no response to that either. The frustrating part is that this is not a disagreement over the amount or a complicated warranty issue. It is simply money that the dealership acknowledged is due back to me. I gave Taj Auto Mall ample opportunity to resolve this privately before posting this review. After more than a month of chasing a $500 refund and repeatedly being told it would be sent, I feel other customers should know about my experience. Buying a car requires trust, and the way a dealership handles a customer after the sale is just as important as how it treats them while taking their payment. At this point, I cannot recommend Taj Auto Mall based on the way this refund and the subsequent communication have been handled. I will gladly update this review as soon as Taj Auto Mall actually refunds the $500 that is owed to me.
⭐ 1/5 — Over a month waiting for a $500 refund despite repeated promises I am extremely disappointed with how Taj Auto Mall has handled a very straightforward $500 refund after my vehicle purchase. I purchased my car on July 20, 2026. I had already paid a $500 deposit, but the full purchase amount was subsequently paid by check, which meant I had overpaid by $500 and was due that amount back. Taj Auto Mall acknowledged that the $500 needed to be refunded. Initially, I was told they would return it to my card. When that did not happen, I was then repeatedly assured that a $500 check would be mailed to me. It has now been more than a month. I have followed up multiple times and have received repeated promises, but I still have not received my $500. I even sent a formal escalation email to the dealership and have received no response to that either. The frustrating part is that this is not a disagreement over the amount or a complicated warranty issue. It is simply money that the dealership acknowledged is due back to me. I gave Taj Auto Mall ample opportunity to resolve this privately before posting this review. After more than a month of chasing a $500 refund and repeatedly being told it would be sent, I feel other customers should know about my experience. Buying a car requires trust, and the way a dealership handles a customer after the sale is just as important as how it treats them while taking their payment. At this point, I cannot recommend Taj Auto Mall based on the way this refund and the subsequent communication have been handled. I will gladly update this review as soon as Taj Auto Mall actually refunds the $500 that is owed to me.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Management Team (610) 759-1600
Thank you for the apology, but unfortunately the matter is still not resolved. The issue is very simple: I overpaid $500 on July 20, 2026, and more than a month later I still do not have my money back. After my reviews were posted, Taj Auto Mall contacted me, took my mailing address again, apologized, and told me that the refund cheque was now being sent. I appreciated the call and genuinely hoped this would finally resolve the matter. However, another two days have now passed and I still have not received the cheque or any documentary confirmation that it has actually been mailed. At this stage, I am not looking for further apologies or assurances. I simply want the $500 that is owed to me. If the cheque has genuinely been issued, Taj Auto Mall should be able to provide the cheque number, date of issue, and date it was mailed. Once the refund is actually received, I will be more than happy to update my review publicly to confirm that the matter has finally been resolved. Until then, unfortunately, the issue remains unresolved.
Trusting respectful and no pressure The dealership was very trusting of me and were respectful. They offered me choices and time to decide
Trusting respectful and no pressure The dealership was very trusting of me and were respectful. They offered me choices and time to decide
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Went smooth, I knew what I wanted and was able to do paperwork via email so pick up was quick
Went smooth, I knew what I wanted and was able to do paperwork via email so pick up was quick
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Nice cars, the one I bought is decent and runs smooth. The staff is easygoing.
Nice cars, the one I bought is decent and runs smooth. The staff is easygoing.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Taj Auto Mall.
No call backs with a one week purchase. Front end shakes at 65 MPH. Not happy. . TAJ auto mall has to do better. Told me I would get a call from Star auto by end of today. No call. Called back to Chris and no call back.
No call backs with a one week purchase. Front end shakes at 65 MPH. Not happy. . TAJ auto mall has to do better. Told me I would get a call from Star auto by end of today. No call. Called back to Chris and no call back.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Please contact us directly. Management Team (610) 759-1600
I really enjoyed the service they provided us along with the experience of getting my first car.
I really enjoyed the service they provided us along with the experience of getting my first car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re thrilled you enjoyed the service and your first car buying experience. Chris and Maalik were glad to assist you in finding your Honda. Thank you for choosing us.
Everyone there was great to talk to & respectful. They will help you if really need help & I’m so thankful for them
Everyone there was great to talk to & respectful. They will help you if really need help & I’m so thankful for them
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s wonderful to hear our team treated you with respect and provided the support you needed. Enjoy your Mazda and let us know if you have any questions.
It was an easy process and everyone there made me feel comfortable throughout the process of purchasing the car
It was an easy process and everyone there made me feel comfortable throughout the process of purchasing the car
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for highlighting how smoothly the process went and how comfortable our team made you feel while purchasing your Hyundai Sonata. We hope you enjoy your Sonata on the road and welcome the opportunity to assist you in the future.
I would definately recommend them, if you're looking for a vehicle. Everyone was friendly, and helped me get a vehicle that I really needed.
I would definately recommend them, if you're looking for a vehicle. Everyone was friendly, and helped me get a vehicle that I really needed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re delighted you’re enjoying your Nissan Rogue and appreciate your recommendation. It’s great to hear our team’s friendly assistance helped you find the right vehicle. Feel free to reach out if there’s anything you need.