Reviews
Dealership is very good and people that work there are very helpful. I would recommend them to friends and family.
Dealership is very good and people that work there are very helpful. I would recommend them to friends and family.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Cecie, thank you for leaving us this positive review! We are glad that Shawn and the team were kind and helpful. Your recommendation means so much to us and we hope for an opportunity to work with you again. Lizandro Cornejo General Manager Audi Ontario (909) 292-1918
Very knowledgeable very helpful
Sean was very helpful and made everything complete fast
We bought a $125,000 car and we can't get a second key. They gave us a non-working key, believed to have been swapped with another vehicle. We also cannot access the online system because there is another user they have to remove. I am rather notorious for losing keys so this is important to us. My husband has made numerous calls and absolutely nothing has been done. It's been months. Excuse after excuse. Salesperson, useless. Manager, useless. All they have to do is get us a working key. Simple. The purchase itself was fine. But when you walk out that door after your purchase, you mean nothing apparently. I can't imagine what would happen if we had a mechanical issue or something serious. Needless to say, we'd go somewhere else for any service needs.
We bought a $125,000 car and we can't get a second key. They gave us a non-working key, believed to have been swapped with another vehicle. We also cannot access the online system because there is another user they have to remove. I am rather notorious for losing keys so this is important to us. My husband has made numerous calls and absolutely nothing has been done. It's been months. Excuse after excuse. Salesperson, useless. Manager, useless. All they have to do is get us a working key. Simple. The purchase itself was fine. But when you walk out that door after your purchase, you mean nothing apparently. I can't imagine what would happen if we had a mechanical issue or something serious. Needless to say, we'd go somewhere else for any service needs.
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- 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to share this, and please accept my sincere apologies for the experience you've described. What you're describing — a non-working replacement key and months of unresolved follow-up — is not the standard of service we expect for any customer, let alone on a purchase of this size. There's no excuse for the runaround you and your husband have received. I'd like to personally step in and get this resolved. Please contact me directly at (909) 292-1918 with your name and vehicle information, and I will look into your purchase and the key/online account issue right away. You shouldn't have to keep making calls that go nowhere — I intend to fix that starting now. I look forward to hearing from you and making this right. Lizandro Cornejo General Manager Audi Ontario (909) 292-1918
Always accommodating!!! Thank you Dani Paiz for she makes sure my car is well taken care of, even last minute visits.
Always accommodating!!! Thank you Dani Paiz for she makes sure my car is well taken care of, even last minute visits.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing the positive experience you had with Dani. We are happy she took great care of you and your automotive needs. Please do not hesitate to give us a call if you ever have any further questions or concerns. Lizandro Cornejo General Manager Audi Ontario (909) 292-1918
Veronica Gomez at Audi Ontario had the best customer service when it came to helping me find my car. She was very patient especially when I went in having no specific car in mind. When I finally found the Perfect car with all the bells and whistles she was able to work the best deal. I’m so satisfied with what she was able to do. I will definitely be back for the next one. She’s highly recommended. Thank you Veronica!
Veronica Gomez at Audi Ontario had the best customer service when it came to helping me find my car. She was very patient especially when I went in having no specific car in mind. When I finally found the Perfect car with all the bells and whistles she was able to work the best deal. I’m so satisfied with what she was able to do. I will definitely be back for the next one. She’s highly recommended. Thank you Veronica!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive review! Our guests' satisfaction is our top priority here at Audi Ontario, and we are glad Veronica provided you with 5-star service and ensured your needs were met. Congratulations on your new vehicle! If we may ever be of further service to you, please do not hesitate to give us a call. Lizandro Cornejo General Manager Audi Ontario (909) 292-1918
Thank you Shawn Nabi for all of your help making the purchase experience fast and easy. It is truly appreciated
Thank you Shawn Nabi for all of your help making the purchase experience fast and easy. It is truly appreciated
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle!! We are so glad Shawn provided you with a quick and efficient experience. Our guests' satisfaction is our top priority. Thank you for your kind review! Lizandro Cornejo General Manager Audi Ontario (909) 292-1918
I decided to take my R8 to Audi Ontario for an oil change, since it is close to my work. After a couple of days since I picked up my car from your dealership, the low engine oil light has come on. Needless to say, I am very disappointed in the service I have received. The oil change is WAY overpriced at over $1,200 (in comparison, my oil change last year at Audi North OC was $550.) And that is just for an oil change; no other maintenance items like fluids, etc. For an oil change at that price, it is inexcusable that the technicians did not put enough oil in my R8. An R8 technician once told me that changing the oil in an R8 is comparable to pouring a pint of beer or glass of champagne. If you pour it fast, you get a lot of bubbles; you have to wait for the bubbles to settle, and pour more into the glass. Same with the oil for an R8- you have to let the oil settle, check the level, then add more. The technician at Audi Ontario obviously did not do it correctly. I checked the final invoice and the labor for the oil change was $900. How many hours does it take for an oil change to warrant $900 in labor charges? I can’t help but feel ripped off. The only positives were that Dani was nice and had a pleasant personality, and the loaner was clean and in good condition. Unfortunately, that does not make up for all the negatives with Audi Ontario's service department.
I decided to take my R8 to Audi Ontario for an oil change, since it is close to my work. After a couple of days since I picked up my car from your dealership, the low engine oil light has come on. Needless to say, I am very disappointed in the service I have received. The oil change is WAY overpriced at over $1,200 (in comparison, my oil change last year at Audi North OC was $550.) And that is just for an oil change; no other maintenance items like fluids, etc. For an oil change at that price, it is inexcusable that the technicians did not put enough oil in my R8. An R8 technician once told me that changing the oil in an R8 is comparable to pouring a pint of beer or glass of champagne. If you pour it fast, you get a lot of bubbles; you have to wait for the bubbles to settle, and pour more into the glass. Same with the oil for an R8- you have to let the oil settle, check the level, then add more. The technician at Audi Ontario obviously did not do it correctly. I checked the final invoice and the labor for the oil change was $900. How many hours does it take for an oil change to warrant $900 in labor charges? I can’t help but feel ripped off. The only positives were that Dani was nice and had a pleasant personality, and the loaner was clean and in good condition. Unfortunately, that does not make up for all the negatives with Audi Ontario's service department.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Yaojen, Thank you for taking the time to share this feedback. We sincerely apologize for your experience and appreciate you bringing your concerns to our attention. We would like the opportunity to make this right. Our Service Advisor, Dani, will be reaching out to you to schedule a complimentary re-inspection and top off your engine oil at your earliest convenience. In addition to verifying the engine oil level, we would also like to further inspect the engine oil leak that was identified during your previous visit so we can determine the root cause and provide the appropriate repair recommendations. We'd also like to look into the pricing you were quoted, both the overall cost and the labor time billed, to make sure it was accurate and appropriate for the work performed. We value your business and look forward to resolving your concerns. Lizandro Cornejo General Manager Audi Ontario (909) 292-1918
I had the pleasure of working with Ralph Perez during my second service for my 2024 A4 S-line. Ralph was incredibly professional, communicative and thorough, lightyears better than my previous experiences at Subaru dealerships, which elevates my experience as an Audi owner that much more!
I had the pleasure of working with Ralph Perez during my second service for my 2024 A4 S-line. Ralph was incredibly professional, communicative and thorough, lightyears better than my previous experiences at Subaru dealerships, which elevates my experience as an Audi owner that much more!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Mike, Thank you for sharing the positive experience you had with Ralph. We are glad he was helpful and informative throughout the process. It is our pleasure to serve you and your Audi needs in any way possible. Please do not hesitate to give us a call if we may ever be of further service to you. Lizandro Cornejo General Manager Audi Ontario (909) 292-1918
I'm very satisfied with the immediate action of the problem. Very professional approach of the employee especially Titan Hiseh who help us.
I'm very satisfied with the immediate action of the problem. Very professional approach of the employee especially Titan Hiseh who help us.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review. We are so glad Titan got your automotive needs swiftly resolved. Your satisfaction means so much to us. Please do not hesitate to give us a call if you ever have any further questions or concerns Lizandro Cornejo General Manager Audi Ontario (909) 292-1918
Miranda was great and super helpful! Thank you again for the experience. I love my new car!
Miranda was great and super helpful! Thank you again for the experience. I love my new car!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Natalie, thank you for your wonderful review! We are so glad Miranda could get you into a vehicle that you love- while providing you with a 5-star experience. We greatly appreciate the opportunity to work with you. Congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Lizandro Cornejo General Manager Audi Ontario (909) 292-1918
Audi Ontario is the ideal destination for buying new or used cars. The service is top-notch, and the vehicles are among the safest on the market today. And supported by Audi care. Overall, it offers a great experience with welcoming staff and Denise Galaviz, Jeff Sulier, Farzy Rashid. Thank you for that experience Thank you RH
Audi Ontario is the ideal destination for buying new or used cars. The service is top-notch, and the vehicles are among the safest on the market today. And supported by Audi care. Overall, it offers a great experience with welcoming staff and Denise Galaviz, Jeff Sulier, Farzy Rashid. Thank you for that experience Thank you RH
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Kim, thank you for your positive review! Providing a top-notch experience is always our goal, and we are glad Denise's, Jeff's, Farzy's, and the team's efforts met your satisfaction. It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again! Be sure to follow us on Facebook and Instagram for specials and updates. Lizandro Cornejo General Manager Audi Ontario (909) 292-1918