Carl Black Hiram

Well, they did it again! Just four weeks after purchasing my truck from Carl Black Hiram, we turned right around and purchased my wife's new SUV from them! Our first experience was so impressive that when it came time to find my wife a vehicle, there was no question about where we wanted to go! Once again, Lance was on top of everything from beginning to end, and Vic handled every challenge we threw his way without missing a beat. These guys truly go above and beyond to make sure their customers are taken care of! What really blows me away is their dedication to customer service. Not only did they deliver my truck and pick up my trade-in during our first purchase, but they turned around and did the exact same thing for my wife's SUV! That's TWO vehicles delivered directly to us and TWO trade-ins picked up, saving us the hassle of making the trip! In a world where great customer service seems harder and harder to find, Carl Black Hiram has absolutely knocked it out of the park TWICE in just four weeks! Lance, Vic, and the entire team, thank you for making both of our purchases such incredible experiences. You've earned our trust, our business, and our recommendation! If you're looking for a dealership that actually goes the extra mile, give Carl Black Hiram a chance. You won't regret it!

I honestly cannot say enough good things about Carl Black Hiram! From start to finish, the customer service has been absolutely outstanding! Lance has been on top of everything every step of the way, and Vic has gone above and beyond to handle everything we've thrown his way. These guys truly know how to take care of their customers! To put it into perspective, I was so impressed with the experience of purchasing my truck that just four weeks later, we turned right around and bought my wife an SUV from them! And here's what really sets them apart. They went out of their way to deliver not one, but BOTH vehicles to us AND pick up BOTH of our trade-ins! That kind of service is hard to find these days! I've purchased vehicles before, but the level of professionalism, communication, and willingness to go the extra mile that we've experienced with Carl Black Hiram has truly exceeded my expectations. Lance, Vic, and the entire Carl Black Hiram team, thank you for making not one, but TWO vehicle purchases such great experiences! If you're in the market for a vehicle, I highly recommend giving these guys an opportunity to earn your business. They've certainly earned ours, and I wouldn't hesitate to buy from them again!

Finally a dealership that stands behind its cars. We purchased a 2016 Buick Encore and about 30 minutes after we left the check engine light came on. Our salesman, David, made it right. Gave us a loaner and after checking over the car, they replaced the mass air sensor at no charge to us!

David was great! Very friendly and so easy to work with. He found me the perfect car and I love it.

Vic Davis is the man! Long time friend. Wouldn't recommend going to see anyone else

Vic is one of the best he had answers to my questions all around a very nice guy

My sales person was Vick Davis. He provided me with excellent service! I'm enjoying my new car.

I purchased a Hyundai Palisade from this dealership, and within approximately 24 hours of taking possession of the vehicle, I was already back at the dealership because of problems with it. I was provided with a loaner vehicle due to the inconvenience, and I ultimately had that loaner for approximately three weeks—just one day after purchasing my vehicle. I was repeatedly told that extensive diagnostic testing was being performed to determine what was wrong. I was also repeatedly reassured that the issue was “nothing major” and that they would “make everything right.” I have these conversations documented in text messages. At one point, I asked to simply have my trade-in returned because I was no longer comfortable with the situation and felt that I had essentially purchased a vehicle that I could not drive. I was told that this was not possible. Then, while I was still dealing with the problems surrounding the vehicle I had just purchased, I was given pricing for the loaner vehicle and additional fees—as though I had not just purchased a vehicle from them that I had been unable to drive. Eventually, I received my Palisade back. Unfortunately, that was far from the end of the story. Approximately nine months later, I took the vehicle to Hyundai and requested further diagnostics. I was told that there were significant issues with the vehicle and that it was not safe to drive. I was also informed that the vehicle had a history/circumstances that affected how it could be classified and sold. I was shocked to learn this after everything I had already experienced. The estimated cost associated with the issues ultimately came to approximately $9,000. At that point, I felt my only realistic option was to purchase another vehicle and cut my losses. In less than a year, this situation has cost me thousands of dollars, not to mention the time, stress, and frustration of repeatedly trying to resolve an issue with a vehicle I had purchased from this dealership. I have documentation of the communications and the timeline of events. I am now pursuing the appropriate channels to have this situation reviewed. I have contacted the Better Business Bureau and have a call scheduled with the appropriate Georgia consumer protection/business practices office to discuss what happened and determine what options are available. I am sharing my experience because I believe consumers deserve to have all relevant information about a vehicle before making a major purchase. I strongly encourage anyone considering purchasing from this dealership to do their own research, obtain independent diagnostics when appropriate, and carefully review the vehicle’s history and documentation before signing. This was not the experience I expected when purchasing a vehicle, and I sincerely hope others do not find themselves in the same situation.

Quick and easy transaction. David was great! Love my vehicle. This whole process was very easy.

It was great closing the deal on my car—100% recommended; everything was explained very well, and the process was quick and easy.