Monster Motors

Monster Motors takes customer concerns seriously, but we believe several important details have been misrepresented in this review. We fully disclose known vehicle history on every car. We supply car fax at no charge on every vehicle publicly prior to the sale and at the time of purchase. The warranty was disclosed and documented and in place. In fact the information relayed to us is the warranty company approved the claim for the failed components. It is also our understanding there is additional engine damage due to owner negligence that is not covered. Unfortunately we are not aware of any company or warranty that pays to repair damage caused by the owner. We respectfully request the reviewer remove this review as claims made are inaccurate, libelous, and misleading.

Tingting, Monster Motors takes allegations of fraud and misrepresentation seriously. However, we are unable to identify a customer or vehicle purchase associated with your review. Canadian-origin vehicles can be legally imported and sold in the United States, and their country of origin does not inherently make them fraudulent. Likewise, vehicle service contracts are governed by their specific terms and conditions and does not inherently make them fraudulent or invalid. We welcome legitimate feedback from customers and take pride in maintaining transparency throughout the vehicle purchasing process. However, we are concerned by the publication of serious allegations without sufficient information to verify the transaction or investigate the claims. If you have personally purchased a vehicle from Monster Motors, we encourage you to contact our management team with your purchase information so we can properly address your concerns.

Thank you for sharing your feedback. While we're disappointed that your experience did not meet your expectations, we believe it's important to acknowledge that Monster Motors worked with you to reach a resolution. When concerns were brought to our attention regarding your original Toyota Highlander, our management team worked toward a solution that ultimately included exchanging the vehicle for a newer model. While we understand the process involved time and communication, we made efforts to address your concerns and reach an agreeable outcome. Purchasing a pre-owned vehicle can sometimes present unexpected challenges, and our goal is to work through those situations fairly and professionally. Although we recognize that we may not always agree on every aspect of the process, we remain committed to finding reasonable solutions when concerns arise. We appreciate your acknowledgment of our sales and finance team members and the positive interactions you had with them. We also extend our condolences for your family's loss. Thank you for the opportunity to address your concerns and work toward a resolution.

We would like to clarify that our previous response was not intended to suggest the replacement vehicle was identical to the original purchase, but rather to acknowledge the efforts made by Monster Motors to reach a resolution. Prior to purchasing, customers are provided the opportunity to inspect, test drive, and arrange independent inspections of our pre-owned vehicles before purchase to ensure a customers comfortability with their investment. The original Toyota Highlander that was purchased was driven from Michigan to Georgia and back without reported drivability concerns. The concerns subsequently raised involved the rear air conditioning lines and undercarriage corrosion. Despite the vehicle having been driven and inspected by the customer prior to purchase and acceptance of it's as-is condition, Monster Motors offered to facilitate an exchange as a gesture of goodwill. Finding a suitable replacement required balancing your specific preferences, desired features, and budget with available pre-owned inventory. We also arranged to bring an additional vehicle from our Tennessee location to Michigan at no additional cost to provide another option. As a pre-owned dealership, we cannot guarantee that an identical vehicle with the same year, mileage, trim level, and features will be available. However, our team made considerable efforts to accommodate your requests and provide alternatives, ultimately reaching a resolution that was agreed upon. We recognize that you remain dissatisfied with the experience, but we respectfully disagree with the characterization that Monster Motors was unwilling to assist. Our team dedicated significant time, resources, and additional accommodations to resolving your concerns. While we understand that the outcome may not have met every expectation, we stand behind the efforts made by our team to work toward a reasonable resolution.

You left off the the 2020 that I purchased that was rusted out and was a PLATINUM model was the one I liked. Purchasing one year newer in the trade which had 20k more miles than the original we purchased that was rusted and a lesser package model didn’t make up for anything at all. Your GM is rude and seems to not be well-suited to her position. We had to pretty much demand help because your sales manager Hayden said we could leave with NOTHING if we didn’t accept this trade. so to be fair, you didn’t tell the story accurately. We will NEVER do biz with you all again. BUYERS, TAIR THESE CARS TO HE CHECKED BEFOE YOU VIY TRHEM. They are from CANADA auctions and major rust is a huge concern.

Kyle, thank you for choosing Monster Motors and sharing your experience! We're glad Thomas Dodson went above and beyond to make your vehicle purchase quick, easy, and stress-free, especially with your limited time. Our team takes pride in providing friendly, efficient service, and it's great to hear Thomas delivered just that. We truly appreciate your recommendation and your trust in Monster Motors. Enjoy your new ride!

Josh, we're disappointed to hear your experience with Monster Motors left you feeling this way. We'd like to clarify a few points regarding our vehicle purchasing process. Our inventory is available to all interested buyers including other dealerships at auction, and a vehicle's price reduction can naturally generate additional interest. This is precisely why we offer customers the option to place a deposit to secure a vehicle. Without a deposit or completed purchase, a vehicle remains available for sale to other customers. Our goal is to prevent situations where a customer believes a vehicle is being held for them, only to discover it has been purchased by someone else. Regarding your concerns about credit inquiries, we take those allegations seriously and encourage you to contact our management team if you have any additional questions. We understand the frustration of missing out on a vehicle you were interested in, but a vehicle becoming unavailable after you declined to reserve it does not indicate dishonest business practices. Monster Motors strives to provide a transparent purchasing experience, and we welcome the opportunity to address any specific concerns directly.

We take customer concerns seriously and would like to clarify several points regarding this situation. While we are unable to verify a vehicle purchase under the name associated with this review, Monster Motors has been actively working to address the concerns described. Our team has gone to considerable lengths to assist, including arranging for the necessary vehicle repairs at our expense, honoring the request to cancel products, and providing a loaner vehicle throughout the repair process to minimize transportation disruptions. A transmission replacement is a significant mechanical repair that requires proper diagnosis, parts availability, and installation time to ensure the work is completed correctly. While we understand the frustration associated with an extended repair timeline, this is a process that may take time to complete. Monster Motors remains committed to completing the necessary repairs and fulfilling the arrangements made. We appreciate the opportunity to clarify the steps taken to assist and resolve this matter.

Matthew, thank you for sharing your feedback. At Monster Motors, we take concerns regarding pricing transparency seriously and respectfully disagree with the suggestion that we intentionally conceal fees or misrepresent vehicle pricing. Our mandatory dealership fees are disclosed on our website and vehicle window stickers. Additional products, including LoJack and our Monster Appearance Package, are discussed during the purchasing process, with their associated costs outlined in the purchase documentation for customers to review before signing. We understand the importance of knowing the full cost of a vehicle when comparing dealerships, and we encourage every customer to review an itemized breakdown of their purchase before making a decision. Monster Motors remains committed to providing accurate information, transparent pricing, and a professional vehicle shopping experience.

Jean, thank you for sharing your feedback. At Monster Motors, we strive to provide accurate and detailed information about every vehicle in our inventory. However, as disclosed on our website, vehicle listings and descriptions are subject to errors, and customers are encouraged to independently verify vehicle specifications, trim levels, features, and equipment prior to purchase. Every customer has the opportunity to inspect and test drive a vehicle, ask questions, and review the purchase documentation before finalizing their decision. While we understand your disappointment regarding the trim level and subsequent repairs, an error in an online listing does not necessarily reflect an intentional misrepresentation. We encourage customers to verify that a vehicle meets their expectations before completing a purchase and remain committed to providing a transparent and informative car-buying experience at Monster Motors.

AnnMarie, thank you for choosing Monster Motors! We're thrilled to hear that Robert and the rest of our team made your vehicle buying experience easy and enjoyable from start to finish. Providing friendly, helpful service and making the car-buying process as smooth as possible is exactly what we strive for. We truly appreciate your business, kind words, and recommendation of Robert and Monster Motors. Enjoy your new ride!

Thank you for sharing your feedback. We're sorry to hear about the mechanical concerns you've experienced with your 2023 GMC Yukon. We understand how frustrating unexpected repairs can be, particularly when purchasing a newer, low-mileage vehicle. We would like to clarify that Monster Motors made efforts to address the hands-free liftgate concern brought to our attention, including arranging for the vehicle to be evaluated by a GM service department. Unfortunately, some mechanical or electronic concerns require manufacturer-level diagnosis and may not have an immediate or straightforward resolution, even through an manufacturer service facility. Regarding the transmission concerns that developed after purchase, unexpected mechanical issues can arise with any pre-owned vehicle, regardless of its age or mileage. While we understand your disappointment, a mechanical issue occurring after the sale does not necessarily indicate that the dealership was aware of or responsible for the condition. The vehicle's remaining manufacturer warranty may provide coverage for qualifying repairs, subject to its terms and conditions. Monster Motors remains committed to assisting customers within the scope of our responsibilities and available warranty coverage. While we regret that your experience has not met your expectations, we respectfully disagree with the suggestion that our dealership is only interested in making a sale. Our efforts to address the initial concern and coordinate additional service demonstrate our willingness to assist beyond the purchase itself.