Monster Motors

These people cannot be trusted. I called because I was interested in buying a vehicle; they asked for my information, but I didn't provide any details at first. That day, they kept insisting I leave a non-refundable $500 deposit to hold the vehicle, but I didn't give them an answer. The following week, they asked again if I was still interested; I said yes, and they dropped the price by nearly $5,000. I gave them my information, and they ran my credit with three different agencies without my consent. They asked for the $500 deposit again. I told the salesperson (Skyler) that I had seen reviews on CarGurus from many people claiming to have been scammed by this dealership. The next day—since I hadn't sent the deposit—the car was suddenly no longer available, even though it had been sitting at the dealership for nearly five months. My advice to everyone is not to trust these thieves, liars, and dishonest people. They just want you to sign a document stating the deposit is non-refundable so they can later tell you the car has already been sold. I hope the FBI soon uncovers the schemes of these crooks.

I bought a vehicle from them and was told it had their 39 point inspection done. They drove it to me and was hit in the front before it even reached me. I still took delivery as they said damage will be paid for. Within 2 days of receiving vehicle there a noticable vibration in the driveline. I tried multiple times to contact and was hung up on or never received a call back. Finally they agreed to take and diag vehicle. Called and messaged daily to find out issue. 3 days later they were able to inspect and attempt a repair. 5 days later they still have it with no clear diag or repair. Finally got a hold of service manager some days later and said he is submitting a request to warranty to have transmission replaced. 2 weeks later and no word on warranty claim. I ask for warrranty companys number to call myself. Come to find out they are trying to charge the aftermarket warranty that i didnt want,not the dealer provided 1 month 1,000 mile warranty. It has been well over a month since purchasing at this moment and still no vehicle..Stay Away

I bought a vehicle from them and was told it had their 39 point inspection done. They drove it to me and was hit in the front before it even reached me. I still took delivery as they said damage will be paid for. Within 2 days of receiving vehicle there a noticable vibration in the driveline. I tried multiple times to contact and was hung up on or never received a call back. Finally they agreed to take and diag vehicle. Called and messaged daily to find out issue. 3 days later they were able to inspect and attempt a repair. 5 days later they still have it with no clear diag or repair. Finally got a hold of service manager some days later and said he is submitting a request to warranty to have transmission replaced. 2 weeks later and no word on warranty claim. I ask for warrranty companys number to call myself. Come to find out they are trying to charge the aftermarket warranty that i didnt want,not the dealer provided 1 month 1,000 mile warranty. It has been well over a month since purchasing at this moment and still no vehicle..Stay Away

Horrible dealership practices, hidden fees, and mandatory add ons, to boost profit. Even though on Cars.com and Carfax it says dealer fees included in sale price they still add more fees. All their vehicles have a mandatory low jack they claim to have installed. They charge around $2500 extra for. BEWARE of this DEALERSHIP!

They lied on the vehicle description they sold me a SL not what i expected since they had Platinum on there . And the vehicle had to get some repairs done

Robert and the team at Monster Motors were extremely helpful and friendly to work with. From start to finish, they helped us through the process and made it very easy. I highly recommend Monster Motors and Robert if you are in the process of looking for a new vehicle.

The sell was great. We noted the hands-free hatch did not work and were told by Aiden no problem we will fix it. They tried to fix and could not, sent to local dealer, they also could not fix. Odd the vehicle is still under the original warranty. But it can not be fixed. Then it develops transmission problems. The vehicle has been in for repairs for 8 out of the roughly 40 days we have owned it, and is back in the shop again. All we are told is how sorry they are, but, we did not ask for a charter reference, we thought we were buying a reliable vehicle, a 2023 Yukon with under 26,000 miles at the time of purchase. At first we thought we had found a good place to purchase vehicles and told other positive things about our experience. No more we will not go back and will tell everyone we know they are simply only interested in the sale.

Thank you Bobbie for all you help exploring new options with me. Thanks again for all your help

I called about a car that had no pictures but I had been looking for. I was contacted quickly and was sent a personalized video walk around of the car. Follow up phone calls and super personalized service. I would use Monster Motors anytime.

I almost got scammed into buying a truck that looked like it had low miles but actually had over 7000 idle hours on the engine, which equals out to over 200,000 miles. We had a long drive but the poor condition of the vehicle was not disclosed to us. If you choose to do business here make sure you look everything over very well.