Monster Motors

BUYER BEWARE — 85+ HOURS TO RESOLVE A VEHICLE PURCHASE! My husband and I purchased a 2018 Toyota Highlander Limited from Monster Motors in Michigan for approximately $30,000. Shortly afterward, we discovered the rear AC did not work, the AC lines had previously been cut, and the undercarriage had extensive rust and corrosion. None of these issues were disclosed before the sale. What followed was an incredibly frustrating ordeal that consumed more than 85 hours of our time, including inspections, documentation, repeated negotiations, and travel between our home in Georgia and Michigan. Although Monster Motors initially agreed to unwind the original sale, management later reversed that position. We were told by sales manager Hayden that we either had to leave with a replacement vehicle or take back the original rusted Highlander. Even the replacement 2020 Highlander had issues, and we found ourselves negotiating over approximately $500 in repairs after everything we had already endured. Our experience with management, particularly General Manager Karley, was extremely disappointing. We found the process unnecessarily adversarial, communication inconsistent, and the level of customer care far below what we expected. To be fair, our salesman and the finance representative were pleasant and professional, and a few other employees were helpful. We genuinely appreciated their kindness. Ultimately, Monster Motors did resolve the situation, but a resolution does not erase the stress, inconvenience, and extraordinary effort required to get there. We were also dealing with the sudden death of a family member during this ordeal, making the experience even more difficult. My advice: Have ANY vehicle independently inspected, including the undercarriage, verify every advertised feature, and get EVERY agreement in writing. After spending approximately $30,000 and more than 85 hours trying to resolve this situation, we cannot recommend Monster Motors. Good customer service isn’t just about making the sale. It’s about standing behind what you sell and honoring your word when problems arise.

Had an extremely easy going time here at Monster Mosters. Everyone was very kind and Thomas Dodson my salesman busted his butt to get this finished within the little amount of time he had. Great place to buy a vehicle. Would highly recommend it and im definitely going to use them in the future

BUYER BEWARE — 85+ HOURS TO RESOLVE A VEHICLE PURCHASE! My husband and I purchased a 2018 Toyota Highlander Limited from Monster Motors in Michigan for approximately $30,000. Shortly afterward, we discovered the rear AC did not work, the AC lines had previously been cut, and the undercarriage had extensive rust and corrosion. None of these issues were disclosed before the sale. What followed was an incredibly frustrating ordeal that consumed more than 85 hours of our time, including inspections, documentation, repeated negotiations, and travel between our home in Georgia and Michigan. Although Monster Motors initially agreed to unwind the original sale, management later reversed that position. We were told by sales manager Hayden that we either had to leave with a replacement vehicle or take back the original rusted Highlander. Even the replacement 2020 Highlander had issues, and we found ourselves negotiating over approximately $500 in repairs after everything we had already endured. Our experience with management, particularly General Manager Karley, was extremely disappointing. We found the process unnecessarily adversarial, communication inconsistent, and the level of customer care far below what we expected. To be fair, our salesman and the finance representative were pleasant and professional, and a few other employees were helpful. We genuinely appreciated their kindness. Ultimately, Monster Motors did resolve the situation, but a resolution does not erase the stress, inconvenience, and extraordinary effort required to get there. We were also dealing with the sudden death of a family member during this ordeal, making the experience even more difficult. My advice: Have ANY vehicle independently inspected, including the undercarriage, verify every advertised feature, and get EVERY agreement in writing. After spending approximately $30,000 and more than 85 hours trying to resolve this situation, we cannot recommend Monster Motors. Good customer service isn’t just about making the sale. It’s about standing behind what you sell and honoring your word when problems arise.

These people cannot be trusted. I called because I was interested in buying a vehicle; they asked for my information, but I didn't provide any details at first. That day, they kept insisting I leave a non-refundable $500 deposit to hold the vehicle, but I didn't give them an answer. The following week, they asked again if I was still interested; I said yes, and they dropped the price by nearly $5,000. I gave them my information, and they ran my credit with three different agencies without my consent. They asked for the $500 deposit again. I told the salesperson (Skyler) that I had seen reviews on CarGurus from many people claiming to have been scammed by this dealership. The next day—since I hadn't sent the deposit—the car was suddenly no longer available, even though it had been sitting at the dealership for nearly five months. My advice to everyone is not to trust these thieves, liars, and dishonest people. They just want you to sign a document stating the deposit is non-refundable so they can later tell you the car has already been sold. I hope the FBI soon uncovers the schemes of these crooks.

I bought a vehicle from them and was told it had their 39 point inspection done. They drove it to me and was hit in the front before it even reached me. I still took delivery as they said damage will be paid for. Within 2 days of receiving vehicle there a noticable vibration in the driveline. I tried multiple times to contact and was hung up on or never received a call back. Finally they agreed to take and diag vehicle. Called and messaged daily to find out issue. 3 days later they were able to inspect and attempt a repair. 5 days later they still have it with no clear diag or repair. Finally got a hold of service manager some days later and said he is submitting a request to warranty to have transmission replaced. 2 weeks later and no word on warranty claim. I ask for warrranty companys number to call myself. Come to find out they are trying to charge the aftermarket warranty that i didnt want,not the dealer provided 1 month 1,000 mile warranty. It has been well over a month since purchasing at this moment and still no vehicle..Stay Away

I bought a vehicle from them and was told it had their 39 point inspection done. They drove it to me and was hit in the front before it even reached me. I still took delivery as they said damage will be paid for. Within 2 days of receiving vehicle there a noticable vibration in the driveline. I tried multiple times to contact and was hung up on or never received a call back. Finally they agreed to take and diag vehicle. Called and messaged daily to find out issue. 3 days later they were able to inspect and attempt a repair. 5 days later they still have it with no clear diag or repair. Finally got a hold of service manager some days later and said he is submitting a request to warranty to have transmission replaced. 2 weeks later and no word on warranty claim. I ask for warrranty companys number to call myself. Come to find out they are trying to charge the aftermarket warranty that i didnt want,not the dealer provided 1 month 1,000 mile warranty. It has been well over a month since purchasing at this moment and still no vehicle..Stay Away

Horrible dealership practices, hidden fees, and mandatory add ons, to boost profit. Even though on Cars.com and Carfax it says dealer fees included in sale price they still add more fees. All their vehicles have a mandatory low jack they claim to have installed. They charge around $2500 extra for. BEWARE of this DEALERSHIP!

They lied on the vehicle description they sold me a SL not what i expected since they had Platinum on there . And the vehicle had to get some repairs done

Robert and the team at Monster Motors were extremely helpful and friendly to work with. From start to finish, they helped us through the process and made it very easy. I highly recommend Monster Motors and Robert if you are in the process of looking for a new vehicle.

The sell was great. We noted the hands-free hatch did not work and were told by Aiden no problem we will fix it. They tried to fix and could not, sent to local dealer, they also could not fix. Odd the vehicle is still under the original warranty. But it can not be fixed. Then it develops transmission problems. The vehicle has been in for repairs for 8 out of the roughly 40 days we have owned it, and is back in the shop again. All we are told is how sorry they are, but, we did not ask for a charter reference, we thought we were buying a reliable vehicle, a 2023 Yukon with under 26,000 miles at the time of purchase. At first we thought we had found a good place to purchase vehicles and told other positive things about our experience. No more we will not go back and will tell everyone we know they are simply only interested in the sale.