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(60 reviews)

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Furbacher X-5 Service

I am extremely pleased with the service on my 2005 X-5 and very impressed by the time and attention given me by the Service Rep. This is especially impressive given that I purchased the vehicle new in another state and not this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service department is amazing in Idaho Falls

There are things we don’t love about our Bmw, but we Are impressed with the service department at Idaho Falls. They are friendly and thorough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Received honest pricing and assistance

We purchased our X3 from Idaho Falls BMW and received great assistance from the staff from the General Manager down. They were VERY patient as we made a couple of visits in the decision process and ultimately ordered our vehicle from the factory.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent service

Above and beyond service was provided. The work was excellent and they stayed later than necessary to initially receive the car. The Service and Maintenance director personally provided transportation both to and from my residence.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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President

Last of many transactions with the dealership over the years. All have been fair and pleasant. The staff works hard at taking care of customers and we appreciate the relationship.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent car buying experience

Awesome dealership, service, sales and parts department. This is a great place to buy a new or used car. The facility and all people are first class.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review Phil! We are so glad that you enjoyed you're last visit. We appreciate your business and support.

Great team to do business with!

From the onset things went very well, from being assisted by Morgan to financing with Nick, who even after the deal was completed found me a better interest rate, which was amazing. Would absolutely return and do business again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review Corbin! We appreciate your business. Enjoy your new car!

Buying experience

I had a great experience throughout the process of purchasing my car. Thane was very helpful but not overly pushy and made me feel as if all my questions were good questions regardless of my ignorance when it comes to cars. Financing was also smooth. I love my new car!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your review! We are pleased to hear that Thane was able to assist you and answer all your questions. We truly appreciate your business and hope you enjoy your new car!

Airbag recall

2002 BMW there was a recall for the airbag BMW was quick to get it taken care of this dealership had my car in and out of there in one day even washed it when they brought it back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your review! We are glad that we could get the recall work completed on your BMW. Enjoy the clean car and let us know if you need anything else.

2014 BMW X1

The staff was so amazing!!! We had an emergency driving half way across the United States with the car we had just bought, they were totally booked and even backed up but got us in an out and was incredibly helpful! Jeanna was great! Thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Lindsey, we are so glad we could help! We appreciate you taking the time to write a review. It was great meeting you!