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(60 reviews)

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Great Experience!!

This was the best experience I have ever had when buying a car. The service rep, Morgan, was exceptional and made sure we were taken care of in all aspects of the buy, he even bought us dinner while we waited!! (It was delicious by the way). Recommend this place all the way. Everyone was great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are glad to hear that you had a great experience with Morgan, we are lucky to have him on our team! We appreciate your business and support and know you will enjoy your new vehicle.

Awesome service

We brought our car from this dealer and they have been very nice to us. The service is even better. I would recommend them in either capacity.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your review! We are pleased to hear our team is treating you well. We appreciate your business and support!

Good Experience

Good dealership. Josh our salesman was very nice and I felt always honest and upfront. The time spent at the dealer was efficient as well which is always welcomed me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your rating. We appreciate your business!

Wonderful Dealership! Highly Recommended!

Prompt efficient service with a smile. Jeanna the service manager was wonderful and extremely helpful. She made our visit quick, easy and painless. I will use this dealership again for any repairs I may need in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your review Joni! We are glad that Jeanna was able to assist you during your visit to our dealership. I appreciate your business.

Great service

The staff provided excellent service and were very friendly. A great experience overall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jeff thank you for your business. We appreciate your kind words. Thank you for allowing us to serve you!

Great

I have been using BMW of Idaho Falls for ten years now for purchasing and servicing my vehicles never had a problem with the staff or the cars. Also recommended to all of my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Be transparent with your pricing

On February 11 I tried to lease a vehicle from the dealership They had both an advertised price on their website and on KSL.com. After negotiating their offer was still inflated and they said their pricing online was a mistake and they're going to fix it Monday when the manager was back I ended up buying a car from a dealership that actually gave me their advertise price and that dealership drove me the car today so I can start enjoying it right away You would think a BMW dealership would be both transparent and 100% professional in presenting offers to clients. I am very disappointed with my experience at this dealership and for this reason I will not even bring my car over to service it even though I'm in the area often I ended up getting a car with a real leather seats and many more options for less cost and they were trying to sell me their car for. I would steer clear from the dealership for many reasons

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Great experience!

This BMW dealership is amazing! The whole staff is incredibly friendly, and they really went out of their way to get me in a car that I really love! I will definitely return here for my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Nat, thank you for your review! We are glad to hear that you were treated well during your last visit to our dealership. We hope to see you again in the future to help you with your vehicle needs. Enjoy your new car!

Poor Customer Service

Not impressed with their customer service. Also, made an appointment and was told 30 min. After sitting there for an hour and a half, I had to track someone down to ask what was going on. They said 5 more minutes, but then it was still much longer. I had a 9 am appointment, so they weren't backed up. While fixing the airbag, they were supposed to do a price check for a new bumper. After being there 2 hours, they didn't have it. Promised to call me that day with the quote. Nothing. I had to call them the next day.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Great Selection

I recently visited BMW of Idaho Falls to see what they had to offer as far as leases go. They had plenty of 320i and 328i xDrives to choose from. The sales person that helped me was very knowledgeable and easy to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.