Reviews
Write a reviewNot worth even attempting to work with
I have Nissan Altima so felt it important to work with certified Nissan... these guys DEFINITELY did NO make it worth it. It was horrible trying to even get in for an oil change so I stopped going and use our preferred local business. I then continued to receive calls and notices, even text messages about their aggressive offer they'd give me on my used Nissan... Blue book is $10-$12K, they offered $7K... what a waste of time and energy. In my opinion, they are NOT a reputable business. Beware!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Pleasant purchase
Pleasant experience with Sunny in sales, then Kevin the manager. There was no pressure from sales, and management was informative and supportive. They agreed to repair a minor flaw at no charge to us.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
A Buyer, thanks for your praise and kind comments about our team. Hope you are enjoying your new vehicle and if you need anything in the future please feel free to stop by or call. look forward to seeing you at your first maintenance!
Great service
Glorian Rangel was a pleasure to work with. In every aspect she was helpful. I recommend Rosen Nissan of Madison and suggest that you seek out Glorian as your sales person. Glorian was noted listed as a sales representative so I added her name and my ratings on customer service and Friendliness are a reflection of Glorian.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Sales experience
I had a lease on a Nissan Rogue from a dealer in Milw. The lease was expiring in another month and I preferred to do business in the Madison area. I stopped in and talked to Keith Norris about my options. He walked me through my choices and told me I could do business locally. Keith was great and gave me the information I needed. I went home looked up my information and an hour later I called him back to tell him I would purchase through him. Keith was good. He did what I asked and guided me through the process. In the end, I saved a trip to Milw. The next day, I purchased the vehicle. I had an appt at 1:00. Keith was ready but the finance team was not. I had to wait for over an hour in order to give Rosen my check. My one criticism is for the back end process to be better aligned with the sales team.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience
Keith Norris really went above and beyond for us! I will be back! He went out of his way to improve my experience to buy a car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Genuine customer service
We had a sales person named Keith that was great at his job. His no push approach was very welcome. Very happy with purchase. We will certainly request Keith our next visit there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Very efficient as always.
Whenever getting service at Rossen I feel good when I leave that things were done right and not like I got ripped-off like many other auto service places.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
New Vehicle Purchase
Sandy really did a great job helping me secure my new vehicle. She also spent a lot of time going over all the features of the vehicle and made sure I was comfortable with everything before driving away.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful experience
Great experience with kory! Highly recommend! Would definitely come back here for any of my future purchases. My friend and family will know which dealer to see
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service
Everyone was so polite. I couldn’t thank Kori and Jennifer Enough for all the hard work They put in to get me a safe and reliable Vehicle. They definitely went the extra mile For me and did everything they could to get me in a vehicle. Great job you two and the rest of the Rosen Nissan team. Keep up the excellent work you do!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car