Reviews
I was here a couple of weeks ago and they had the volume...
I was here a couple of weeks ago and they had the volume turned off the TV in the waiting room. They told me that the area manager did not allow it????? Silly right? I'm here today and wouldn't you know that the volume is up and you don't to squint to read the captions! Such an improvement. Just to think that I was lied to before.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Aaron, we appreciate you taking the time to leave us this feedback. We will be sure to pass along your comments to team as your satisfaction is of utmost importance and we are always looking for ways to improve. We hope you continue to choose us for all your automotive needs. Take care!
Service department is terrible I had an 8:30 appt for oil...
Service department is terrible I had an 8:30 appt for oil change and breaks on a 40,000 dollor car it’s after 1pm and I am still waiting they couldn’t even give me a loner car I wasted a whole day here Jus for them to come tell me that 40,000$ cars squeak it’s normal ..... customer service has really gone down the drain . Don’t waste your time they have no consideration for the unnecessary time this took out of my day I’m very displeased.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Cocoaruffin, My name is Mariah Summers and I am the Customer Experience Manager here at Napleton. We appreciate you taking the time to leave this review and regret to learn that you did not have a more positive experience with us. If there is something that I can assist you with, please give me a call. I can be reached at 331-703-0610.
The breaks still squeak they had my car 8 hours with an appt and the problem still exists
Nissan
I am happy with the car I got. Paulette was nice! It made for a easy process. Could not have asked for a better representative.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road! Safe travels!
I just want to thank Paulette Gardner and Anthony Cobbs...
I just want to thank Paulette Gardner and Anthony Cobbs for making my buying experience a great one...They both worked hard to get me in the vehicle I wanted and got my payments where I needed it to be...I am a very happy customer!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with. Safe travels!
Satisfied
I just want to thank Paulette Gardner and Anthony Cobbs for making my buying experience a great one...They both worked hard to get me in the vehicle I wanted and got my payments where I needed it to be...I am a very happy customer!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Lasaundra, thank you for your positive review. We're glad to hear that you found our team here at Napleton Saint Louis Nissan so helpful in the purchase of your new vehicle. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
made an appointment in advance to test drive a car, was...
made an appointment in advance to test drive a car, was contacted several times by dealership that I would be there. Upon arrival the car was not in front like promised , it was raining and the car was not pulled inside a dry area. We went for a test drive and had to stop to get Gas! So much for setting appointment ahead of time ,in addition , management introduced them shelves but did not get involved in the deal which was this is the Price there is no negation's. Mark Harris
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, My name is Dan Loggins and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me at (847)208-0218? Thank you.
Jason Fleming
Ken Walsch did a great of getting the price in my ballpark and getting me through the process as quickly and efficiently as possible. Thank You Ken
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jason, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road! Safe travels!
Ryan H
Ken Walsch was a great salesman. The whole experience was a smooth experience. I would highly recommend this dealer to anyone looking to purchase a car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ryan Hargrave, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton St. Louis Nissan! If you have any further questions, please give us a call. We're always happy to help!
Risha
Ken was great, best salesman I’ve dealt with. i would go back here for all of my future cars! The whole process was easy and painless, very professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Risha, reviews like this give us motivation and help us ensure we provide high-quality care. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Ken walsch was great, best salesman I’ve ever dealt with....
Ken walsch was great, best salesman I’ve ever dealt with. Very professional and nice, made the entire process smooth. I would definitely come back for my next car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Risha, thank you for your kind words and this wonderful review! We will pass along the kind words to Ken. We hope you continue to choose us for all your automotive needs! Take care!