Lighthouse Automotive Group Hours
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DO NOT BUY A CAR FROM LIGHTHOUSE AUTO IN LEE’S SUMMIT! A (long) history of my BMW 335i Convertible. I found my dream car, and purchased it at Lighthouse... Auto in Lee’s Summit. It was sold to me by Sam - “As is-no warranty.” Then he sold me a two year warranty for an extra $900. He told me it would cover everything-a brand new engine, if necessary. When I went to retrieve my vehicle, it wasn’t available. It was at a Firestone in Lee’s Summit. They did an inspection on it, it passed, and I was on my way. The ‘check engine’ light came on on my way home, and the car lost power and made a whining sound. I took it to a local BMW repair shop, at my own expense, and was told the turbo had blown. They charged $130.00 for diagnosis. Bob, the owner of Lighthouse, convinced me to take it to an auto shop he frequents, and they would take care of it. The bill came to over $800.00 on top of what the warranty would cover, of which Bob paid half. I got the car home, had it for a day, and the transmission blew. Bob told me to take it to a third mechanic, which I did. I found that I trusted this new mechanic. The repairs cost about $1,300.00 after warranty. At this point, Bob and Sam stopped communicating with me. I asked if I could trade it in on another vehicle from their lot, but they wouldn’t take it back. Now the car is back in the shop. I love the car, but have trust issues with it. I was warned, but didn’t listen. This last round of repairs is covered by my insurance, but don’t expect customer service from Lighthouse. I don’t trust Bob or Sam, and neither should you. They are the epitome of stereotypical used car salesmen.
Great people to work with, High-quality cars and the price was already 1500 below the average price. Took it for a test drive and the wife and I loved... it. I would recommend Lighthouse automotive group to anyone.
Bought a solid used car from Bob. Good to deal with. Not much variation in the price but car was already cheaper than all in marketplace by $1200. I... would buy from them again.
We dealt with Bob[owner] He was very friendly and trustworthy. Treated ya like family. He fixed a few minor things on the truck we purchased in a timely... manner and even offered me a very affordable fix on a radio problem on another car i own. Check him out , he has some very nice cars on the lot for great prices.
I went there to look at a car almost a year ago. The car was not on the lot the "owners" wife had the car. We waited a half an hour for it to return to... the lot. She had obviously been smoking in it, evidenced by vague smell of smoke, cigarettes, and lighter left in the car during our test drive. When I remarked it would need tires and the valve covers were leaking, I was lectured on how their mechanic had been working on cars "blah blah" years and there was no problems. I tried to negotiate price based on those needs for repairs, was told they would look at the motor and put tires on, but after this hour long conflict with the dealer, I walked. WOULD NOT RECOMMEND
I made a second inquiry after not getting a response from the first. Still didn't hear back from them
Bob was very easy to deal with. He was very thorough when answering all my questions about the vehicle. They have a solid selection of well cared for... used vehicles at a very competitive price compared to the rest of the KC metro. Worth the drive to their facility.
Inquired about a used vehicle from Lighthouse on a Saturday morning. Did not hear back until Monday afternoon. I told Tom by email and text I was no longer... interested due to the lack of response. He then called me and when I told him I was no longer interested, he screamed at me "GOOD!" and hung up on me.