Skip to main content

Trust Auto

(516 reviews)
Visit Trust Auto
Sales hours: 9:00am to 7:00pm
Service hours: 9:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 9:00am–6:00pm
Tuesday 9:00am–7:00pm 9:00am–6:00pm
Wednesday 9:00am–7:00pm 9:00am–6:00pm
Thursday 9:00am–7:00pm 9:00am–6:00pm
Friday 9:00am–7:00pm 9:00am–6:00pm
Saturday 9:00am–7:00pm Closed
Sunday Closed Closed
2024 consumer dealer award
View 4 awards
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
(443) 318-7427 (443) 318-7427

Reviews

(516 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Trust Auto from DealerRater.

Want to share your experience with this dealership?

Write a review

We sold our SUV to Trust Auto, and dealt with Nemat

We sold our SUV to Trust Auto, and dealt with Nemat Yuldashev. Once we agreed on the price, the rest was easy, especially since we don't live in MD. He was very responsive and professional, and the deal was completed in a timely manner. We are very happy with the process and would recommend using this company.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

The dealership provided an excellent overview of the

The dealership provided an excellent overview of the vehicle options available to me, along with convenient times for test drives.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

I bought a q50 from this dealership it had about 50 k

I bought a q50 from this dealership it had about 50 k miles I used it for 6 months and the car engine exploded bcs of poor maintenance from previous owners or bad service,car sucked and it was a lemon from the start I experienced bad tires when I bought it and yes it is my fault for not checking the tires but it was a mess from the start going for a 5 star to a 1

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback. We’re sorry to hear about the engine issue you experienced after six months of ownership. With any used vehicle, unexpected mechanical problems can unfortunately develop over time, and an issue occurring months after purchase does not necessarily mean it was present or known at the time of sale. We appreciate that you also acknowledged the tire condition was something that could have been checked before completing the purchase. We take concerns like this seriously. If you haven’t already, please contact our management team with the vehicle information and the mechanic’s diagnosis so we can review the situation in more detail.

We sold our Mercedes Cabriolet to Trust Auto about 10

We sold our Mercedes Cabriolet to Trust Auto about 10 days ago. We were concerned about selling it to an out of state dealership. The experience was excellent from start to finish. The initial contact person, Aza, was professional from start to finish. The process was easy & the funds were wired into our account once we agreed on the price. It was a great experience!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your experience! 😊 We’re delighted that selling your Mercedes Cabriolet from out of state was easy and stress-free. Aza will be thrilled to hear your kind words about her professionalism and support throughout the process. We truly appreciate your trust in Trust Auto and are glad everything—from agreeing on the price to receiving the funds—went smoothly! 🚗🤝

I was looking for a specific make of used car and the

I was looking for a specific make of used car and the only one that I foung that suited my requirements was at Trust Auto. I travelled from Philadelphia to purchase my car. They were unable to negotiate on any of the pricing, but they made up for it by getting me an Uber from the train station to their shop, which made to logistics of the trip so much easier for me. They have a really great selection of fun cars at the facility. The price was very reasonable. The staff was really pleasant to work with, and they had my financing all ready to go. The facility is very pleasant. It is clean, bright and hospitable with a lot of consideration towards operating within modern tech conveniences. I conducted the bulk of my business with them, prior to going to the lot, via text, which I appreciated. I highly recommend buying from this company. My only critique was how long it took to button up all the details and get back on the road. Otherwise, they are great, and I would actually go all the way to Maryland to buy from them again!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much for the wonderful review! 😊 We're honored that you traveled all the way from Philadelphia to purchase your vehicle with us. We're glad our team could make the process easier by arranging transportation from the train station and having your financing prepared ahead of time. It's great to hear that you enjoyed our selection, found the facility welcoming, and appreciated the convenience of handling much of the process through text. 🚗✨ We also appreciate your feedback regarding the time it took to finalize everything. We're always looking for ways to improve and make the process even more efficient for our customers. Thank you for your recommendation and for placing your trust in us. Knowing you'd make the trip to Maryland again means a lot to our entire team. Enjoy your new car, and we look forward to seeing you again in the future! 🙌💙

Julia made my experience quick and easy.

Julia made my experience quick and easy. I purchased the cutest car at a price below value. It had one small issue and Trust Auto corrected immediately, they even sent the technicians to my office to handle the repair. Shenise Dubose

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much, Shenise! 😊 We're thrilled to hear Julia made your experience quick and easy, and that you found the perfect car at a great value. 🚗✨ We're also glad we could promptly take care of the issue and make the repair process as convenient as possible by sending our technicians to your office. Customer satisfaction is our top priority, and we're happy we could deliver the level of service you deserve. Thank you for choosing Trust Auto, and enjoy your new ride! 💙🙌

I had a wonderful experience with Trust Auto!

I had a wonderful experience with Trust Auto! I had been searching for my next car for several months, and I came across a car that I fell in love with at Trust Auto. I met with David who was very professional and kind, and I felt as though there was transparency throughout the entire process. David was very responsive when I had any questions, and the Trust Auto team promptly addressed any concerns we had during the process. I definitely recommend looking into Trust Auto when searching for a used car!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had the worst experience with Trust Auto.

I had the worst experience with Trust Auto. I did not purchase any vehicle, yet they refused to return my down payment. The entire process was frustrating and unprofessional. I was pre-approved through my lender and visited to explore options, but after deciding not to move forward with the purchase, I immediately notified the dealership. Despite that, they kept my down payment without providing a valid reason. No vehicle was sold, no contract was finalized, and neither of the cars I looked at were taken off the market — meaning there was no loss or inconvenience to them. This situation has caused unnecessary stress and feels completely unethical. I strongly recommend being extremely cautious if you decide to do business with Trust Auto.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I would never do business with a company so shady.

I would never do business with a company so shady. Had them contact me about my vehicle for sale and offered me 22k. Then came back and said 20k. Went through finance is which she said they would be giving me 22k. I spent over 2 weeks paying my loan down to that amount. Then when I came back they said 19k. Honestly sketchy and will run you over as much as they can and waste your time. Wasted over 2 weeks of my time and effort. Not driving the car and keeping it in good condition to sell. Sandra in financing and Scott is sales are the people I worked with. Sad to see a company run this way.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We bought a 2024 Chevy Colorado ZR2 from Jason and it was

We bought a 2024 Chevy Colorado ZR2 from Jason and it was a fantastic salesperson and general manager. He helped immensely from getting out of my previous loan to being 100% transparent about the sale without hidden fees. We felt it was well worth the trip from Long Island and that feeling was more than confirmed. I would highly recommend Trust Auto

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.