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Roanoke Ford

(127 reviews)
Visit Roanoke Ford
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 8:00am–5:00pm
Tuesday 8:00am–6:00pm 8:00am–5:00pm
Wednesday 8:00am–6:00pm 8:00am–5:00pm
Thursday 8:00am–6:00pm 8:00am–5:00pm
Friday 8:00am–6:00pm 8:00am–5:00pm
Saturday 8:00am–4:00pm 8:00am–12:00pm
Sunday Closed Closed
New (309) 481-3093 (309) 481-3093
Used (309) 481-3096 (309) 481-3096
Service (309) 481-3095 (309) 481-3095

Reviews

(127 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Roanoke Ford from DealerRater.

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I had my 2020 F-150 4x4 in for a oil change and tire

I had my 2020 F-150 4x4 in for a oil change and tire rotation .They got me in and out on time while a waited .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I recently bought a vehicle from Roanoke Ford.

I recently bought a vehicle from Roanoke Ford. Jakob Zahn was the sales person that assisted me. He was AWESOME! He was very supportive and helpful. Not pushy at all! Sam was the finance manager and he was great as well. He got me an amazing deal on my 2021 Dodge Durango!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Service was done in a professional manner.

Service was done in a professional manner. Extra notice of any needs are reported to you in a timely manner

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Britt was always very helpful to any of my needs

Consumer response

Britt was helpful too! He helped on the little things I was not aware of !!

Just wanted to shout out Victor in the service

Just wanted to shout out Victor in the service department! He’s been such a great help; getting my truck in quickly and when convenient for me, he’s very patient and answers every question, he’s diligent in finding out answers if he doesn’t know, all around he’s been awesome to deal with! Thank you Roanoke Ford! 🙏🏽

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent salesmanship with Amanda.

Excellent salesmanship with Amanda. Easy process to buy our vehicle. Would definitely recommend to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very helpful and willing to work to get you into the

Very helpful and willing to work to get you into the vehicle you want! Great job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The first 24 hours was rough but has calmed down since.

The first 24 hours was rough but has calmed down since. Blah blah blah blah

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Christine made buying the car easy!

Christine made buying the car easy! Willing to work with us on all aspects. Was actually a fun experience with everyone there. Will definitely send others there and will go there first to purchase our next vehicle. Took our Escape home the same day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

While or sales rep was good(Ellie), the rest of the

While or sales rep was good(Ellie), the rest of the dealership had that typical used car dealership vibe. Upon returning from my test drive, I was flocked on all sides by people asking me "if we can make a deal". I kindly told them well in advance that I wasn't buying on this particular day as I was merely test driving for my wife. We ended up coming back a week later and did end up buying the truck. That process was fairly ok, but we were both insanely turned off by the receptionist and another gentleman taking about politics and the fact that the R&I guy spelled our names wrong so we had to come back and re-do paperwork. We also found the SUV we traded in listed on their site for $4,300 more than they gave us. Needless to say, we probably won't be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

This Dealership has excellent service.

This Dealership has excellent service. The people here are friendly, inviting and helpful. The finance office helped me find the best car loan with little interest and lowest monthly payments. I recommend Roanoke Ford to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.