Reviews
Roanoke Motors
Always a pleasure to go there! Everyone there have always been very courteous
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Caring, helpful people.
Caring, helpful people. made sure we were satisfied. Looked for the best loan rate for us.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Casey and Butch made it easy to buy a truck from out of
Casey and Butch made it easy to buy a truck from out of state and would recommend them for all your vehicle needs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Always courteous and friendly.
Always courteous and friendly. This is now my 3rd purchase frome Hellers in El paso and wether it's service or sales the staff is always amazing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
2nd vehicle I've purchased from here in the last 2 years.
2nd vehicle I've purchased from here in the last 2 years. They make the process simple. Everyone is easy to work with and very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I attempted to purchase a 2019 Ford Expedition from this
I attempted to purchase a 2019 Ford Expedition from this dealership. I was on the phone with their people all day long talking over all the details (financing, services, test drive, etc.) After working everything out, I went to the bank to secure a loan I contacted them and told them I’d be coming from 2.5hrs away to purchase the car. I asked to have it ready for sale. They insisted nothing was wrong with the vehicle and that it was a great deal. An hour before purchasing the vehicle I get a call telling me the car is making noises and it needs a new turbo. He said “don’t worry we’ll make it like new”. Who wants a car that is in the repair shop they buy it!!! These xxx wasted my whole day on trying to sell me a lemon
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
SUPER Shady!! Tried to sell me a lemon
I attempted to purchase a 2019 Ford Expedition from this dealership. I was on the phone with their people all day long talking over all the details (financing, services, test drive, etc.) After working everything out, I went to the bank to secure a loan I contacted them and told them I’d be coming from 2.5hrs away to purchase the car. I asked to have it ready for sale. They insisted nothing was wrong with the vehicle and that it was a great deal. An hour before purchasing the vehicle I get a call telling me the car is making noises and it needs a new turbo. He said “don’t worry we’ll make it like new”. Who wants a car that is in the repair shop they buy it!!! These xxx wasted my whole day on trying to sell me a lemon
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Sam, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We take our customers’ comments seriously so we hope that you’ll give us a call at (309) 923-2141 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
Lexus RX450H
Everything was excellent with every step of the process until we met the financial person , he seemed to be very curt and grumpy! Butch and Derek and service personnel were Outstanding.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi James, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!
Casey, Butch & Chris were awesome!
Casey, Butch & Chris were awesome! So helpful and genuine. I would definitely recommend Roanoke Ford. Love my new vehicle and such a good group to do business with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks guys! I truly appreciate everything you did to make my car purchase such a positive experience.
A Christian Salesman
Andrew was the salesman who worked with me and the logo on his hat influenced my decision to buy: "I love Jesus" and "God Answers Prayers". Being a Christian and not being afraid to let others know is a powerful message (and it helped to sell a car).
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
