Reviews
Nolen Leiva and the rest of the sales team were friendly,
Nolen Leiva and the rest of the sales team were friendly, informative and professional. Roanoke Motors has a family feel vs, the big box dealers. Got a great deal on my F-150.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I was trying to find a cheap deal, I got it, after I
I was trying to find a cheap deal, I got it, after I bought the truck and drove I t home I discovered it needs an o2 sensor. I am a stupid, embarrassed old man, I'll never buy from a Ford dealership again.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Great people to work with!
In this crazy market, Roanoke Ford was able to provide us a great deal on two (specific models, colors, etc.) and deliver them to us 2-1/2 hours away. The service was over and above expectations!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Scott, thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
I have been bringing my vehicles here gfir service for
I have been bringing my vehicles here gfir service for quite a few years now. This past few months my one vehicle has had so many issues, it has begun frustrating. But I must say that the customer care I have received from the Service department has been awesome. The Service Manager Andy took difficult situation and helped resolve it. Also Terri at the front desk also helped me through the process also. I cannot say enough about the Service I have received from the people at Roanoke Ford. Thank you so much. Lori D.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Can't beat the small town service!
Can't beat the small town service! Nolen was very knowledgeable on my used truck purchase and made sure all my concerns were answered. Sales manager and finance manager completed the great experience
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best price in the midwest
Checked everywhere within 500 miles of me and the best price was at Roanoke Ford. The car was surprisingly clean and hassle-free.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Delightful Experience
Ellie was very responsive to our needs and very straight forward with pricing. Sale went smooth and as promised.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Chris Robinson
I went in wanting to test drive the Ford Focus and ended up driving it off the lot with a great deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Christopher, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Saved thousands! Good people to work with
Easiest deal in Central Illinois. I bought a very nice Accord. Literally saved thousands. Small town customer service. They detailed it like it was brand-new.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ford customer
Everyone at Ford are very helpful and explained what they did to repair my truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi William, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!