Patrick Hyundai of Schaumburg

I am adding my voice to the litany of negative criticisms of this dealership. In truth I had been forewarned by these reviews, which collectively are worse than any dealership I have read, but still visited the establishment because they had the car we wanted. On our first visit we encountered minor problems when the salesman, Guido, told my wife and me the car had been on the lot for just a few days which turned out to be four months. Next, the Carfax had errors. Nevertheless we returned after twenty-four hours to drive our car of choice, and then sat down with Guido to discuss a price. After the obligatory sales talk, Guido offered us $200 off the online car price which, by the way, turned out to be considerably higher were we to avail ourselves of the full warranty remaining on the car, so-called pre-certification. In arriving at an “out the door” (OTD) price Guido took out his pencil to adjust the printed costs on components of the OTD sum we were shown. We were alarmed at this “penciling in” because prior reviewers mentioned being upset by revoked promises and undisclosed or small print costs of which they were not made aware. Might indeed the pencil marks be erased at a later date to our disadvantage? By now we asked to see a manager for a more coherent explanation of the costs. The manager was too busy to talk to us despite the fact we were proposing a cash deal of a sizeable amount. In the end we requested a $1500 discount from the advertised price of the car. When $750 was offered we left the showroom. Guido ran to us as we were leaving and offered $1200 but by then we were disgusted by the way we had been treated and in our car. Guido emailed me two days later asking were we still interested. I said yes but wanted the breakdown of costs arriving at the OTD price in writing. It took several days and emails with iterations of my request before this was sent. Having been forewarned, I was not surprised the car price was as advertised without the promised discount and included no mention of certification of the vehicle which later a manager told me could “only be penciled in”! My final request was for the manager to call and explain the pricing details but no call was forthcoming until I communicated with the concierge service of the Hyundai automobile company in Detroit. When it did the manner of speaking was haughty and curt, and the tone confrontational. But I did learn the offered deal was “end of the month” of which we were unaware. Otherwise the manager who called refused to acknowledge any point made concerning negotiations with Guido and I discontinued the conversation. So the take home messages here are that prior reviewers seem correct in their opinions of this dealership. I only hope those few positive reviewers were not duped into their beliefs! Do not expect transparency of any kind but a sales culture of the customer being wrong and the onus of effective communication being on you. My advice to potential customers is don’t patronize this dealership. But if you have to, leave when the pencil comes out! And to the owners? Clean house! Finally to the manufacturers, if you are to compete in the luxury car market you need to rethink your sales strategy. Should you decide to do so I believe you’ll find a lot of disgruntled volunteers for your focus groups!

Guido greeted us for our appointment time to see a pre-driven vehicle, and was polite and ready with our CarFax, without us even asking for it! Within a very short time we were test-driving on our own. We returned with a few questions and within 10 minutes we had a trade-in value and a deal! Each step of the process was truly flawless. The package for the undercoating and fabric shield/sealant and paint was greatly discounted (optional) and the finance person (John) was able to work with us to finance our extended warranty for a very reasonable monthly cost. We plan to drive our beautiful SUV for as many years as the last one (2008). We are now on our 2nd generation of Hyundai’s! Three in the driveway, my eldest son owns and Elantra, and my parents bought a second one a few years ago. Love, love, love the product and service! HIGHLY recommend working with Guido, he is so kind and informative and NOT PUSHY in any way. Awesome experience: great job folks! Janice & Keith, Crystal Lake

If I could give no stars I would have. Terrible customer service/ not sure they wanted to sell a car to brown people🤔. (Normally I would never say such a thing, but they actually made me feel this!!!) I asked them I was looking for a specific configuration car in the afternoon, they said they have it and gave me the appointment for the evening. However when my husband and me went there they said they don't have it anymore. Not so good customer service when they made us come all the way and didn't have anything to show.. This is not my first car I was going to buy. Its not like shopping for clothes, that someone picked it out from the rack and took it. It takes million paper work and lots of work to handover the car. So they saying that they sold the car in less than 3 hours and don't have anything to show me was ridiculous!!! They could have just called me and said not to come if they didn't have the car, but I think they decided to do that when they saw which race I belong too!!

Service department advisor and sales mgr were rude. I asked service to wear a mask and gloves before getting into my car. The advisor was rude and said we don’t have masks. So I gave him one to wear. Then he proceeds to get in my car not wearing any protective gear. I was not happy. No one is wearing masks or gloves. I ending up leaving and going to another dealership who actually cares about their customers and employees where everyone is wearing masks and gloves. When I told the advisor I don’t know you. You are a stranger and the virus could live in his body up to 37 days and show no symptoms he looked at me and said. So. Ugh. The nerve. I bet you many people will get sick from this dealerships and their lack of taking this pandemic that’s killing thousands of people a day seriously. I will never go back.

Very nice staff to work with both in purchasing and servicing a car! People in the service department remember me when I come back and make me feel confident that they only repair as needed.

Purchased a vehicle on 11/28/19. Had to ask for something to drink after we had been there nearly two hours (directed to the coffee and water to fill up a cup ourselves). We were pushed into completing the sale that night despite how clear we were about wanting to return in two days, despite assurances from the salesman that returning would be fine, and despite our screaming, exhausted baby. This was just one example of what looked like a culture of deliberate deception disguised as poor internal communication. In between their smoke breaks, other salesmen stood around right next to us loudly talking about how excited they were about all the sales incentives going on the following month. You really can't find another way to chat about all the money you're about to make gauging your customers? We purchased one of the clear-coat packages with a remote starter but were unable to have them take care of these modifications right away (because of how late it was). We were never contacted about scheduling this change, and trying to do so ourselves took weeks of run around and dropped calls. We were given absolutely zero instruction on how to use any of the car's features. Had another issue that needed to be addressed promptly. After the first message I left was tossed in the garbage, I sent out an email and copied the General Sales Manager. No response for going on two weeks.

Purchased a vehicle on 11/28/19. Had to ask for something to drink after we had been there nearly two hours (directed to the coffee and water to fill up a cup ourselves). We were pushed into completing the sale that night despite how clear we were about wanting to return in two days, despite assurances from the salesman that returning would be fine, and despite our screaming, exhausted baby. This was just one example of what looked like a culture of deliberate deception disguised as poor internal communication. In between their smoke breaks, other salesmen stood around right next to us loudly talking about how excited they were about all the sales incentives going on the following month. You really can't find another way to chat about all the money you're about to make gauging your customers? We purchased one of the clear-coat packages with a remote starter but were unable to have them take care of these modifications right away (because of how late it was). We were never contacted about scheduling this change, and trying to do so ourselves took weeks of run around and dropped calls. We were given absolutely zero instruction on how to use any of the car's features. Had another issue that needed to be addressed promptly. After the first message I left was tossed in the garbage, I sent out an email and copied the General Sales Manager. No response for going on two weeks.

The parts manager was rude and condescending. I have reached out a number of times and been told someone would follow up and it has not happened. I tried to give the sales person I worked with an opportunity to follow up and he has not either.

Went to buy a pre owned vehicle and was given a price that was too high, the manager called me next day and said they agreed to my price, took off of work to drive 45 minutes to say it was a mistake. They kept calling me to come in again even after the car was sold. Very shady place.

Can not get anyone to actually follow up as they have told me they will. The manager my fiance spoke to was rude and condescending and my sales person has not responded to me either.