Headquarter Mazda

I’ve purchased over 15 different types of vehicles except Mazda til recently. Never again thanks to this finance lady Gabby and Headquarters Mazda clermont. Deceiving practices and truly not willing to make their wrongs right. She scammed us and the next day we realized it and they didn’t want to do anything about it. Everyone we spoke to did nothing. We will never buy a Mazda from here and possibly anywhere else.

Communication was fine but they refused to work with me because I'm an out of state buyer. So don't waste your time if you are not in Florida as they "Don't sell cars to out of state buyers" per Tony Ruiz Sales Manager

WE were well taken care of. Came in without appointment and Ron didi a good job getting info on car, taking us for a test drive and following up

Love my Miata, but will never spend another dime at this dealership. They told me all of the cars at the dealership have nitrogen filled tires, which is a $99 add on. I was not able to refuse this add on, “because it was already in the tires” I had a low tire alert & went to get my tires filled with nitrogen was advised that if I had nitrogen filled tires, I would have a green valve caps. I do not have green valve caps. I confronted Asael and was advised it was probably an oversight. When I asked for a refund for the $99, he then said I wasn’t charged for it. I couldn’t refuse this add on, had to pay $99 but now the story changes, enjoy the $99, I will never spend another $1 with him or at this dealership.

They sell broken cars. Bought a 2023 Toyota Camry. It was good enough to get off the lot but things went bad quick. Battery, thermostat, windshield washer fluid pump, needed an alignment. That was just 2-3 weeks in. Their service dept doesn't know what they are doing.

Knowledgeable staff. Easy transaction. Great price. No high pressure tactics from sales or closing officer. We love our new CX-5.

Incredible service by Issac in service! What a kind guy! He helped me get a loaner while I had my car serviced and check up on me. Would totally recommend.

Asael Arruda is definitely our car guy we have a purchased several Mazdas from him and definitely will return in the future. Asael is the man to see if you want any Mazda.

Definitely avoid this dealership. We purchased two new vehicles on the same day and found out the next day we were lied to by the salesman, Jose Burgos, sales manager, Courtney Gross, and finance manager Gabby Brown. After we had signed the deal, we got screwed with products they added on without our knowledge. They directly tied the purchase of products to our interest rate, but told us they weren't charging us for the products. I said I do not want the product, and she said we were not paying for it. Then, after reviewing the revised deal, we saw that they charged us $4000 for unwanted products and lowered our interest rate, to what it should have been, to hide it. I contacted them as soon as I saw it and before the deal was even funded, and they said I could cancel the product, but they would raise my interest rate, and this comment came from the general manager, Nathan Clements. Their final offer was keep the products and a get the low interest rate, or no products and a higher interest rate. Do not do business with this dealership. There are better dealers out there. Don’t trust all the positive reviews that the dealer adds themselves.

My purchase experience with Asael was excellent, this was our 3rd Mazda. This review concerns the service dept only. I recently purchased 2 new Mazda's from them. With the second one I got a card for a free oil change which said good for 6 months. My first car was due for an oil change so I called and made an appointment. I had to drive 50 miles to the dealership from where I live. After I arrived I was informed that the coupon was only good for the other car which was now out of state. The service manager said the coupon was only for the other car and refused to honor it. He offered me $20 off an oil change but I said forget it I am not paying for an oil change that was supposed to be free. I thought how cheap can you get with someone who just bought 2 cars from you.