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NFI Empire

(33 reviews)
Visit NFI Empire
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
(814) 240-5584 (814) 240-5584

Reviews

(33 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of NFI Empire from DealerRater.

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Stay away

Went to look at a jeep there and was told it was never in an accident. Test drive it and loved it. I then took it to a mechanic and he told me that the frame had been repaired. No integrity anymore.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
4 people out of 4 found this review helpful. Did you?
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Dealer response

Hello Dan Enshay, We apologize you did not have a good experience when you visited NFI Empire. We pride ourselves on being completely transparent with our customers, this is why we publish a complete carfax report on our website for all our vehicles. We are also always happy to put any vehicle on our lift and have one of our certified mechanics walk through the vehicle with you one on one. If anything was ever discovered from another mechanic off site we are always happy to conference with them and solve any problems discovered. We hope you were able to find the perfect Jeep for you, even if it was somewhere else. We look forward to having the opportunity to help serve you any way possible in the future.

Stand behind nothing

I drove 3 hours for an f150 at this place . The truck was being sold on consignment for someone. The sales man the assured me that they do their own 200 point inspection and that the vehicle had nothing wrong with it . I negotiated a decently fair deal for the year and miles the truck had and after inspecting the pictures that were sent drove out for the truck. I was instantly put off by the fact that the truck has some rather bad rust spots that had not been sent in the pictures ( even though I inquired ) still I liked the look of the truck and didn't want to have wasted all that time. My close friend also owns a body shop and I called him he said we could take care of it . I asked for the inspection report and was told the owner had taken it and they didn't have a copy. That should've been my second red flag and I should've left . The back drivers ddoor I discovered also didn't open and after a lot of waiting they told me they called ford and it was an easy fix for 250. On the way home my girlfriend who had driven me informed me that my headlight was out. No big deal bulbs blow Right? Well after replacing the bulb it still didn't work. Ended up being a burned out wiring harness and ran me 100 dollars. Also ended up running 385 for the door not 250. To top it off the fog lights also don't work and just have wires hanging and tied to the light socket . The previous owner clearly was aware of this. Called the dealership and of course after not hearing back called a week and a half later and the salesman informs me that used cars break it happens. I don't know how you can even sell a car without headlights blinkers and fog lights but at the least they were negligent in their inspection and at worst he lied and nothing was inspect ( I am leaning toward the latter ) everyone at the business was very friendly and personable so I really wanted to like this place but unfortunately actions talk louder than words .

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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We had to sell our truck

We had to sell a truck and saw that NFI has an consignment service ,we talked to the management and they did everything ,they got us what we wanted for the truck , took care of all the advertising, and detailing and sold it in about a week , we did not have to think of a thing they did a great job for the money !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your great review!! We are happy we could help!