Audi Rocklin

Kellie Horton did not provide the legal documentation that she is required by law to provide to both me and the DMV. I am stilling fighting to get my 7500 credit for the feds and she continues to refuse to issue the correct paperwork to the DMV. Kellie H. is rude and unprofessional. I am filing formal complaints concerning her action and Audi Rocklin.

**Audi Rocklin, CA – Review** I had a very frustrating experience with Audi Rocklin that felt misleading. I found an Audi Q4 e-tron lease advertised on TrueCar for **\$120/month**. Jeff from their sales team confirmed by phone that this price included all taxes and fees. I didn’t move forward immediately, but over a week later another rep told me the deal was still available. Based on that assurance, I booked an appointment for **8/18 at 5:30 PM** and drove nearly **100 miles (2+ hours in traffic)** from Tracy to Rocklin. On the way, I confirmed with Nick that there would be “no surprises” and I was good to go. When I arrived, Nick told me the vehicle (MSRP \~\$57k) had just been sold. He then offered a “similar” one (MSRP \~\$59k), but the monthly lease quote was **\$311/month**—almost triple the original offer. His manager Brandon got involved but only repeated that since nothing was in writing, \$311/month was the best they could do. This came across as a classic **bait-and-switch** tactic: advertise an unrealistic price to bring customers in, then present something completely different once you arrive. After all the assurances and the long drive, I left very disappointed. If you plan to deal with this dealership, get everything in writing before making the trip. Based on my experience, the promises made over the phone and text were not honored, and the sales manager Brandon did not seem to take my concerns seriously nor treat customer with any dignity. He just kept walking away without having any conversation with him. Nick finally apologized for what happened by he had no powers to talk or override his boss.

Mega thanks to Andrew for landing me a great car. He took the time to pull up all the cars I was shopping at other dealerships to make the right choice. His product knowledge on the car I wanted was superb and on mark. The entire experience was pleasant and I appreciate their entire crew for helping me out. Thanks again Rocklin Audi!

We had an amazing experience at Rocklin Audi. Our salesperson Stan was perfect. I would definitely recommend Stan and Audi to our friends. Great experience.

In November of 2022 I called Saudi Rocklin about an Allroad I saw was on their lot. I was told it could be mine for $10,000 above msrp. I am aware that during covid due to supply issues things were up in price. I also did my homework and was aware that supply issues had been resolved throughout the entire auto industry. I told them I trust Audi to put the price on the cars and not their dealership, and I was unwilling to pay above msrp. especially 20% above. a week later I received a message that if I came down there “that day and that day only” I could purchase the car for msrp. that implied urgency is poor form on their part, as was trying to milk an extra 10k out of me. I purchased the car, and love the vehicle but after less than a year I realized that I did not need such a nice vehicle as I have a truck I drive for work. so I contacted my salesmen and asked if they would be interested in purchasing it back. I was told “absolutely, we like to take extra care of people that have purchased vehicles from us”. I said great it only has 3000k miles and is in mint condition. they said bring it in for an appraisal. so I drove the two hours to the dealership and was offered $11,000 LESS than trade in value. I expressed that it seems like a real low offer. I was asked what I wanted. I said I’d take $1,000 less than trade in. they said no but we’ll give you $49,000. I said but you just offered me $41,000 and now it’s $49,000. that didn’t feel good at all. was lowballed and then they raised the lowball to under market value all in the span of 10 minutes. at that point I wanted nothing to do with this dealership as it seems like I was being treated poorly, again. i drove two hours home and a week later decided I should just take the low offer as I don’t have a lot of time to deal with selling the vehicle. I contacted the sales rep and was told that since it’s been 9 days I need to bring it in for another appraisal. I explained it all not had another 100 miles on it and it’s in the same condition and that I don’t want to drive two hours and be lowballed again. I was told too bad that’s our policy. just want to share my experience with Audi Rocklin as I’m guessing they're Audi dealerships that care about their customers and aren’t trying to squeeze every last cent out of their clients. buyer beware, they do not care at all about their customers

Had the worst experience leasing a car from Audi Rocklin. The salesperson was unprofessional, condescended and rude. Audi is associated with class just not this dealer. I would not recommend this dealer.

Such an amazing experience, from first visit to the finance department. Highly recommended this dealer and if you want the best car buying experience visit and ask for Jamie.

Not only are their prices unrealistic their parts department is terrible. Will not return phone calls and messages have to into dealership and stand in from of them!

Went in to dealership with the intention of buying an QS7. We had shopped and priced vehicle and were aware of benefits and features. Dealership was courteous and showed us all sticker pricing and was a match to what we were seeing in other dealerships or by ordering car. Everything was fine until we sat down to write up the deal. At that point they informed us all their cars have a "premium markup" due to the limited availability (war in Ukraine and chip shortages). For the car we wanted they wanted $30,000 over their sticker price as a premium. Talk about taking advantage of a bad situation for their own profit. We walked out. We contacted 3 other Dealerships all would order car b and only one of those charged a Premium (15K). We elected to buy the Mercedes SUV out of Fairfield California... no dealer premium!

A simple check and advise service appointment with a road test is $225? And to come back with no findings. In my ownership of 10+ cars never have I had a dealership charge for that. Ridiculous