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Lexus of Orange County

(1,475 reviews)
Visit Lexus of Orange County
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2023 consumer dealer award
View 3 awards
2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award
New (877) 413-7183 (877) 413-7183
Used (888) 332-6216 (888) 332-6216
Service (888) 834-5326 (888) 834-5326

Reviews

(1,475 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Orange County from DealerRater.

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Very clean and quiet office.

Very clean and quiet office. Service was exceptional and staff were welcoming, friendly and respectful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Jacqueline, we're pleased to see you received exceptional service from our friendly and respectful team. See you next time!

Very accommodating explains the service procedures during

Very accommodating explains the service procedures during the appointment time. The service advisor is very helpful in answering any questions I may have.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to share your feedback about the experience you had recently. Come see us again in the future!

Always great experience with the service department.

Always great experience with the service department. Always have loaners available in a reasonable time period. Great work and friendly staff. Can't say the same for my local BMW dealer Which is the opposite when we have to bring our other car for service! Thanks for being great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate your patronage and glad to see you always receive great service from our friendly team. We look forward to working with you again in the future, take care!

Top notch service from the welcome/check-in to discussion

Top notch service from the welcome/check-in to discussion of what needs to be done. Mike Zearfaus, the Service Rep, is always superb in presenting options without overselling. Easy to trust him. Prices are fair.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello, it's wonderful to see Mike provided you with top-notch service during your visit. Until next time, enjoy the road ahead!

Courteous and Friendly staff.

Courteous and Friendly staff. Clean facilities, Prompt service. Good communication about service needed and when car is ready

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Sandy, we truly appreciate your kind feedback. Come see us again in the future, take care!

First visit to service at this dealership.

First visit to service at this dealership. Quick availability for appointment. Good communication & fast service time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to share your feedback about the experience you had at our service center. Let us know if we can assist with anything in the future. Enjoy the road ahead!

Very courteous and quick service.

Very courteous and quick service. Plan to return for my next service. Thanks. Happy New Year!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, it's great to see our team provided you with quick and courteous service during your visit. We'll see you next time!

Most dealers would try anything to make money.

Most dealers would try anything to make money. This is what they are about. Really do you get a deal of this interested in the customers. This is a Dealership that I don’t trust

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Theodore, thank you for sharing your feedback. I regret to learn you are not satisfied with your recent experience and I would like the opportunity to learn more about this. Please contact me at your soonest so we can discuss this further, thank you. Stephen Berkowitz 845-589-5424 Sales Manager

The dealership was nice.

The dealership was nice. Hassan was very helpful and friendly. Hassan also stayed after hours for us to purchase our vehicle which was awesome. I would definitely recommend this dealer and go back to them in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello, it's wonderful to see Hassan was very helpful and friendly during your recent visit. We appreciate the recommendation and our team looks forward to your next visit!

All went well.

All went well. Good experience. Easy to deal with. Would do business again. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Alex, we appreciate you taking the time to share your positive experience with us. Come see us again soon!