Mercedes-Benz of West Houston

Started out good...almost had the deal finalized when Leif brought it to my attention that the Driver Assistance Package ($3,500.00) value was inoperable and that they were not willing or able to repair. I asked to be compensated a thousand dollars so that I could have it repaired once I took ownership of the car. Jacob, the sales manager, was only willing to knock $300 off the asking price. I had asked for the best cash price due to having my own financing. They almost guaranteed me that they could beat my CU's rate. I allowed them pull my credit and try. Jacob informed me that he had me %.25 lower than my Credit Union...all that I needed was a $5,000.00 down payment. I declined. Just before I had made my plans to fly out to Houston, Leif called to inform me of the inoperable DAP. Needless to say, we did not close the deal. This is not a dealership that I would wish to conduct any future deals with. Leif did a good job trying to make the sale and at least being honest with me before I made the trip.

A Five-Star Experience with Tyler at Sewell Mercedes in Katy! We had an absolutely phenomenal experience working with Tyler at Sewell Mercedes in Katy! From start to finish, the process was seamless, professional, and downright enjoyable. Tyler made everything so easy, and his attention to detail and customer care were unmatched. The pricing was fantastic—transparent and fair—which made the decision to purchase effortless. Tyler ensured we felt confident and informed every step of the way, making what could have been a stressful process completely stress-free. And the car? We absolutely LOVE it! It’s everything we hoped for and more. Tyler truly went above and beyond to ensure we drove away in the perfect vehicle for us. If you’re looking for a top-notch experience with exceptional service, go see Tyler at Sewell Mercedes in Katy. We couldn’t be happier and will definitely return for future purchases. Thank you, Tyler, and the entire Sewell team, for setting the standard for excellence!

Service department unprofessional, lack work ethic, and disrespectful. $265 hour for labor. Poor quality workers

From start to finish the transaction was simple, only problem was I had to fly to pick up the car, overall the experience was positive.

Hello, Chris Montoya is a dedicated professional who goes above and beyond to ensure exceptional service for his customers. With a keen attention to detail and a passion for his work, he consistently delivers top-notch results. Whether it’s servicing a car or addressing any concerns, Chris’s commitment to excellence shines through, earning him the appreciation and gratitude of those he serves.

Emily went beyond to make sure I was satisfied and even reached out to me on her off day. I actually didn't purchase yet, but when I'm ready, I'll definitely be back to purchase here

Very impressed with the salesman who sold me my AMG GLE 63S. His name is Eli Acosta and was a true professional from start to finish. I am in Pittsburgh, PA and the dealer is in Houston so honesty and integrity is first and foremost when buying a car sight unseen. I got all of that and more.

Definitely pricier on repairs than other Mercedes dealerships in Houston area. Took car to replace sunroof rails and waited three days before a call from the service department on quote to replace them (guessing understaffed). A neighbor with the same year and model replaced her sunroof rails two months ago from a Mercedes dealership in southern Houston area. The price quoted to me by Sewell was $1000 MORE than what they neighbor paid. Needless to say, I had my car serviced at the other dealership and my next car will not be from the Sewell Mercedes dealership (which is where I bought my current car).

We purchased two coupes and needed our garage doors programmed with our new Mercedes. Jay came out and quickly figured out why we were having so much difficulty. He was polite, patient and provided excellent customer service. We are so happy that we purchased from Sewell!! The service and professionalism of the staff is hands down the best!!!

I brought my GL 450 to Sewell on December 14 to have the airmatic pump replaced. My service advisor, Juan Quiroq, aka Jay, told me my battery needed to be replaced. Mercedes-Benz’s dashboard lets you know if something is wrong with your vehicle. I informed Jay, I did not get any indicator from my message center about my battery. He told me how the service department ran a diagnosis on my vehicle, and the battery was not correctly powering my SUV. He then gave me a six hundred dollars something quote for the battery and labor, and I refused to pay that price. Jay called me later about a turbo line not covered by my warranty. That was $1300.00 plus, and I declined that service also. I went to get my vehicle, and the check coolant light was on. I explained to Jay this was not on my dashboard when I dropped it off. He told me the turbo line was leaking and the coolant was not staying in my radiant. I did not have this problem before I dropped my vehicle at Sewell. I have a mechanic that works on my cars. I have been with him for almost a decade. I just brought this Mercedes, and it is still under warranty. This is the only reason my mechanic is not working on my Mercedes. I explained all this to Jay, and he reassured me my fluids were topped, and I could make it to my mechanic. Well, my vehicle ran hot. I was not even five miles from Sewell. Again, I told Jay I was not going far and asked if my vehicle could make it without running hot. He said yes. I explained to Jay I have towing services with my warranty, insurance, and roadside assistance. My mechanic is the head mechanic for a major dealership in Houston, and I have been working with him for years. He explained that the turbo line should not have been disturbed if they were working on the airmatic pump, and my dashboard was not reading low coolant when I dropped it to them. He stated, based on his experience and the damage on the turbo line this was caused by human error. I ordered the turbo line from Sewell. I was told I had to buy all four turbo lines. When I went to purchase the parts, I again asked the service parts employee if I had to buy all four turbo lines because I only needed the two left turbo lines. He said he could only sell all four together. I relayed this to my mechanic. He told me to give him the parts, and he would return them. He did just that. I bought an unnecessary battery from another Mercedes-Benz dealership for much less than Sewell quoted me. I bought and paid for my two left turbo lines to be replaced because of human error, and I was sold unnecessary parts, two right turbo lines. Thank God there are descent mechanics out there, and mine was able to get my money back for the two right turbo links. I was out of almost a thousand dollars during the holidays. I have been calling Jay for days now and leaving voicemail messages, and he won’t answer or return my calls. Thanks, Sewell and Jay. You lost a customer, and I am posting this on every review website that will let me.