Mercedes-Benz of West Houston

I brought my GL 450 to Sewell on December 14 to have the airmatic pump replaced. My service advisor, Juan Quiroq, aka Jay, told me my battery needed to be replaced. Mercedes-Benz’s dashboard lets you know if something is wrong with your vehicle. I informed Jay, I did not get any indicator from my message center about my battery. He told me how the service department ran a diagnosis on my vehicle, and the battery was not correctly powering my SUV. He then gave me a six hundred dollars something quote for the battery and labor, and I refused to pay that price. Jay called me later about a turbo line not covered by my warranty. That was $1300.00 plus, and I declined that service also. I went to get my vehicle, and the check coolant light was on. I explained to Jay this was not on my dashboard when I dropped it off. He told me the turbo line was leaking and the coolant was not staying in my radiant. I did not have this problem before I dropped my vehicle at Sewell. I have a mechanic that works on my cars. I have been with him for almost a decade. I just brought this Mercedes, and it is still under warranty. This is the only reason my mechanic is not working on my Mercedes. I explained all this to Jay, and he reassured me my fluids were topped, and I could make it to my mechanic. Well, my vehicle ran hot. I was not even five miles from Sewell. Again, I told Jay I was not going far and asked if my vehicle could make it without running hot. He said yes. I explained to Jay I have towing services with my warranty, insurance, and roadside assistance. My mechanic is the head mechanic for a major dealership in Houston, and I have been working with him for years. He explained that the turbo line should not have been disturbed if they were working on the airmatic pump, and my dashboard was not reading low coolant when I dropped it to them. He stated, based on his experience and the damage on the turbo line this was caused by human error. I ordered the turbo line from Sewell. I was told I had to buy all four turbo lines. When I went to purchase the parts, I again asked the service parts employee if I had to buy all four turbo lines because I only needed the two left turbo lines. He said he could only sell all four together. I relayed this to my mechanic. He told me to give him the parts, and he would return them. He did just that. I bought an unnecessary battery from another Mercedes-Benz dealership for much less than Sewell quoted me. I bought and paid for my two left turbo lines to be replaced because of human error, and I was sold unnecessary parts, two right turbo lines. Thank God there are descent mechanics out there, and mine was able to get my money back for the two right turbo links. I was out of almost a thousand dollars during the holidays. I have been calling Jay for days now and leaving voicemail messages, and he won’t answer or return my calls. Thanks, Sewell and Jay. You lost a customer, and I am posting this on every review website that will let me.

David Sharp and Dealership Wow doesn’t get any better And del to my garage and explained all the bells and whistles to my wife Happy wife happy happy life . Working w David again for a Mercedes’ for me 👍🚗

David made my car buying experience super easy and stress free. He was always easy to get ahold on and kept me in the loop on when my car would arrive. I would 100% recommend contacting him and I will definitely be buying all of my cars through him.

Sewell Mercedes is the best dealer in Texas. We on on or 3rd Sewell Mercedes. Each purchase has been smooth, efficient and first class. Service after the sale has just been impeccable. Our team: Lance Baker and Davis Sharp have been amazing.

David was a PLEASURE to buy a car with. It was so simple quick 2 years later I’m upgrading with him. It took one call and my car was in queue to be made. Don’t waste your time with anyone else. David is the best!!

Amazing dealership, cannot recommend David Sharp enough as your go to salesman. Extremely kind and will absolutely do his best to take care of you.

Outstanding experience whether pre owned, service or new. I’ve done them all and these people are the best. My sales guy David Sharp is incredible. His knowledge and expertise are second to none. My new one is coming in Jan can’t wait.

Outstanding sales experience with professional, college educated associates. No hassling, no arguing. I appreciate that so much. Service department is also top notch. I highly recommend Sewell MB.

Had a great experience with David Sharp. He went out of his way to ensure knowing his customers needs and wants. Went above and beyond for us!

I am very pleased with my experience with Sewell and in particular with David Sharp. He lived up to all my expectation I expected from Sewell based on the TV ads I saw. Those ads made me visit your dealership, David and the whole dealership experience made me purchase my new Mercedes from Sewell rather then from my previous dealer