Reviews
Aurelia provided excellent service and knowledge with no
Aurelia provided excellent service and knowledge with no pressure. Gave me a tour of the facility and my specialist was fast and efficient.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington! Please let us know if we can be of any more assistance!
Did a very good job and love the work they have done for
Did a very good job and love the work they have done for me very satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
The car was not easy on the promised day.
The car was not easy on the promised day. And they didn't provide any update until I took a Uber ride there. Had to wait for another 3 days without a courtesy car.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to me directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Adam Lancaster 817-918-9088
This dealership is new, welcoming, professional and they
This dealership is new, welcoming, professional and they have some inventory to choose from. I bought a Ram 1500 Limited.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. Congratulations on your new Ram! We're glad to hear we delivered such a great experience!
Jonnique Duke Is an excellent sales person Nice
Jonnique Duke Is an excellent sales person Nice dealership Good place to buy a new car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear that Jonnique and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Thank You
When I go I never get exactly what’s needed and have to
When I go I never get exactly what’s needed and have to come bac or leave my car and there’s no loaners!!
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Please call me at 817-918-9088 and ask for Adam Lancaster. Thank you.
Thank you for your kind and detailed explanation, and I
Thank you for your kind and detailed explanation, and I will recommend it to any of my friends who have dealt with it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear Alex provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
They diagnosed my bad O2 sensor quickly.
They diagnosed my bad O2 sensor quickly. This is the 3rd bad sensor in 3 months. They got it fixed quickly and the customer service department was great
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mark, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington, we look forward to having you as one of our valued customers for many more years to come!
First I would like say that the new service facility is
First I would like say that the new service facility is phenomenal. Hayden was there to greet my wife and I as we pulled into the service drive. He was very helpful with getting me set up with Chris (service advisor). Chris made sure everything I requested was done properly and in a timely manner. After the vehicle was completed I noticed both Hayden and the technician that performed the services were vacuuming my truck before it was released back to me. Overall an excellent experience. Classic CDJRF will definitely keep my business! I would highly recommend them!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! Chris and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington.
I took my car to Classic for routine maintenance (oil
I took my car to Classic for routine maintenance (oil change). Since Express Lane does not require an appointment, I just arrived and took my place in que. My Service Adviser set me up and sent me to the customer lounge. My car was ready more quickly than promised and was washed with the interior vacuumed! A great experience and I really like working with Chris Pierson, Service Advisor.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that Chris had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Classic Chrysler Dodge Jeep Ram Fiat of Arlington. Please don't hesitate to reach out if you need anything else.