Reviews
Overall great front desk people as well as great dealer
Overall great front desk people as well as great dealer and great financial people as well
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington!
Overall experience was mostly pleasant and painless.
Overall experience was mostly pleasant and painless. Sales guys switched in the middle of the process and our latter mixed up our email address with a previous buyer, creating a bit of strife and diligence for us.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. We do apologize for the confusion with your email address. If you would like to discuss this matter with management, please reach out to us.
Purchase was a very simple process , no back and forth
Purchase was a very simple process , no back and forth trying to make a deal, was in and out in less than 2hrs. Staff very professional and friendly
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
My vehicle was repaired and all applicable maintenance
My vehicle was repaired and all applicable maintenance operations were completed during the time the dealership had it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Damian and Lupe customer service was excellent and
Damian and Lupe customer service was excellent and professional! I was greeted and helped as soon as I showed up by Damian, he was very attentive of what type of vehicle I wanted to purchase and exceeded my expectations. Great experience !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
I have been treated very well at Classic.
I have been treated very well at Classic. Chris Pierson is my service advisor and he has gone above and beyond to take care of me!! He is a wonderful asset to the team!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you. We appreciate your business and our team looks forward to serving you again soon!
Salesman was very knowledgeable and helpful throughout
Salesman was very knowledgeable and helpful throughout the entire process. Finance department was also very helpful
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback on your recent visit to Classic Chrysler Dodge Jeep Ram Fiat of Arlington. It's great to hear that we were able to assist you and that you had such a positive experience. We hope you enjoy your new vehicle!
Always Friendly people when you bring your car in for
Always Friendly people when you bring your car in for service and Jake is a real cool guy
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Friendly salesmen but do not fully inspect their used
Friendly salesmen but do not fully inspect their used vehicles. Sold vehicle with drivetrain problem
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please call me at 817-918-9088 and ask for Adam Lancaster. Thank you.
Service Advisor wasn’t very communicative.
Service Advisor wasn’t very communicative. I asked about a loaner car when he said they would need my vehicle for several days. He indicated there weren’t any available, but offered no other solution. I found out later (after calling back) from another employee that Jeep Wave may reimburse for a rental.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience, Katherine, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Please call me at 817-918-9088 and ask for Adam Lancaster. Thank you.