Reviews
Greg did a awesome job helping me but sale manager was
Greg did a awesome job helping me but sale manager was horrible he offered 2500 for both trucks smh
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that Greg had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Classic Chrysler Dodge Jeep Ram Fiat of Arlington. Please don't hesitate to reach out if you need anything else.
Please put Greg in charge of sale manager department definitely a professional
They're very informative about da work there doing or
They're very informative about da work there doing or going to do, and they dnt do anything without getting approval from you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with Robert and David and don't hesitate to let us know if we can be of further assistance.
The service provider I worked with was wonderful and
The service provider I worked with was wonderful and returned my car looking better than when I dropped it off. Great job!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kami, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Great customer service and they completed my work in the
Great customer service and they completed my work in the time provided. They were great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington.
Pitiful parts service.
Pitiful parts service. Called to talk about an order and was told (Bryan) that he needed to call me back later as he had customers in front of him. I had to remind him that I too am a customer. I had requested mats for my new Jeep and the wrong ones were sent. Even though I purchased the Jeep here, they asked for the VIN to make sure the correct mats were sent. Last week, I had to keep calling Bryan to get any information. He finally called back and said that he would have to reorder the mats. I asked that once they arrive if he would take a picture of the mats and send to me I could see if they were correct as the last ones sent were for a hybrid Jeep and not my Diesel engine Jeep. Yesterday (04/18/2022) Bryan said the mats were in and he would send me a picture to ensure they are correct. Nothing ever came and nothing this morning. The customer service AFTER the purchase is most lack luster. I have requested the GM call me back but have heard nothing as of 11:41am, 04/19/2022. I absolutely hate to leave a poor review online but at this point, I have little choice as I would hope the dealership would want to know about their poor service.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I had to talk to 3 people just to get my car scheduled
I had to talk to 3 people just to get my car scheduled for a recall. The 1st two said they would call me back after checking for parts and never did. Then I had to reschedule my appt because I had a house fire. I called and the person I spoke to said oh no big deal bring it in tomorrow(Saturday). I asked if I could be taken home and was told yes. I show up Saturday morning and I'm told they don't do shuttles on Saturday so I had to call someone to come get me. I had several things I needed to have addressed, 2 of them were issues that were caused by previous things that were done on prior visits. I was told each of those things would require a diagnostic for $169 each. I thought that was ridiculous especially since they caused the issues in the 1st place with the work they had done. I'm still waiting on the call to bring the car back in to get the rest of the work done because they didn't have the part. I was told 10 days and this Friday it will be 3 weeks since I picked my car up. I will not buy my next car from this dealership nor will I take my car back there again for any more repairs. The service is horrible.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please call me at 817-918-9088 and ask for Adam Lancaster. Thank you.
Took a while before we received an estimate.
Took a while before we received an estimate. Once the estimate was completed, had to re-quote because the parts estimate was inaccurate. Actual repair timeframe was a little more accurate. Service advisor offered to reduce some costs due to the estimate error and time the vehicle was down. Did not get any feedback on why the system may have failed in the first place (would be valuable to insure a recurrence is prevented).
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!
Everyone I dealt with were extremely friendly and
Everyone I dealt with were extremely friendly and professional. Chris was great to deal with. Providing me with a ride back to the dealership when I didn't have one was top notch service! You guys even washed my vehicle! I thank you all very much and will definitely be returning!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington!
Was in for the 60k mile service.
Was in for the 60k mile service. I arranged my own transportation. Service was fine, until I realized that they had tacked on a 3.5% surcharge for using a credit card, but never told me about it. Cashier actually told me the amount without the surcharge and proceeded to charge me a higher amount without telling me. I discovered when reviewing the paperwork at home. Not a place I would recommend.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
My experience with the dealership is always great.
My experience with the dealership is always great. The best customer service. I will definitely be back!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
