Reviews
Elaine and Matt are the bomb!
Elaine and Matt are the bomb! Easy purchase and they didn’t waste my time.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your five-star review. We are pleased to read you enjoyed a positive and easy purchasing experience working with our Sales Team. Congratulations on your new vehicle and please don't hesitate to reach out to us at CarShop - Cranberry for any future needs.
A few things.
A few things. I’ve brought my car in because I purchased it from you to begin with. Second, after taking it to the Honda dealership I got a feeling that your service could be better. After the first service, and several hundred dollars later, I wasn’t happy but shrugged it off as maybe Honda wasn’t as thorough as Carshop. Recently my check engine light went on so naturally I looked it up as to what could have caused it and saw that there were about 3 possibilities. Knowing my car was within 500 miles to the next scheduled service as reminded to me with the sticker on my windshield that your service center put on as my reminder, I said ok I’ll ask Carsense to look into this while doing the regular service that they said was due. So I called to schedule my service appointment and mentioned that the engine light appeared and while you have the car to please look into it. The scheduler was pleasant and agreed. So I dropped the car off for the day. Entire day. Well almost $400 later the check engine light is fixed. Know what wasn’t done? You may have guessed. Yup. The regularly scheduled maintenance, fluids, etc was never done. Simple stuff guys. So now I’ve got not only a need to schedule a service appointment somewhere but I’ve also got an opportunity to spend more of my time and money that could’ve been prevented had your service center done what I initially called for. You’ve made it difficult to recommend anyone for acquiring or servicing a vehicle with your Cranberry Twp
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
No complaints.
No complaints. In and out within the time quoted to me. Efficient use of time. Very nice waiting area.
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- Buying process —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your 5-star review. Your feedback is greatly appreciated. We love that you noted our nice waiting area and how timely your service experience was here with our Service Department here at CarShop - Cranberry.
Excellent experience getting my car from here!
Excellent experience getting my car from here! It was so simple but not rushed. Not pressured like so many other car places. Patrick was absolutely amazing, I would definitely go back to purchase another vehicle and use Patrick!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so pleased to see that we have earned your future business! We appreciate this 5-star review of our Sales Team here at CarShop - Cranberry and love that you noted how simple and not rushed nor pressured your visit was. We look forward to working with you again.
This is my second purchase from Car Dhop.
This is my second purchase from Car Dhop. No hastle, quick and easy. 10/10 for Connor who made the process very easy. He was very efficient and was able to answer all of my questions. The facilities are clean and welcoming as are all the people who work there.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for 5-star review and we hope you are loving your recent car purchase! Our Sales Team is so grateful that you noted your no-hassle, quick, and easy experience with us here at CarShop - Cranberry. We appreciate that you enjoyed our clean and welcoming facility as well. Our team works hard to make a comfortable environment for our guests. Thank you for your business and your loyalty. We look forward to doing business with you for many years to come.
Best dealership ever to buy a vehicle.
Best dealership ever to buy a vehicle. Hassle free salespeople with great prices and service. Couldn’t ask for any better service reps than Andrew and Randy. If you’re purchasing a vehicle from any other dealership then you’re not getting the best all around deal.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5-star rating and review of our Sales Team and Service Team here at CarShop - Cranberry. We appreciate reading how you noted us as the best dealership ever to buy a vehicle and our hassle-free salespeople with great prices and service. We are glad you noted that a person couldn’t ask for any better service reps than ours here. We love your recommendation and letting others know that if they're purchasing a vehicle from any other dealership then they’re not getting the best all-around deal. Enjoy your purchase!
Won't recommend or buy from you all again
Bought three vehicles. one of the vehicles the clutch went out had to get towed. They said they put it on computer and nothing was wrong. Don't recommend. Were supposed to give me a call back never happened had to call them after 2 weeks. Did not help in no way. Their nice until you have a major problem. Don't bother contacting me you already said what you had to say, which was I'm basically not helping you.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, Your feedback is important to us. Our vehicles come with either a Select 3-month/3,000-mile powertrain warranty or a Certified 6-month/6,000-mile warranty depending on the year and mileage of the vehicle purchased. This warranty work is honored at all CarShop locations. Please reach out to Matt Flemming, Service Manager, at mfleming@carshop.com if you would like to discuss this further.
Excellent!
Excellent!! All 10's across the board!! Salesman was a pleasure to do business with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your 5 star and kind words. It's wonderful to know that our Sales Team was a pleasure to work with ensuring you enjoyed an excellent car-buying experience here at CarShop - Cranberry. Congratulations on your new vehicle and please don't hesitate to reach out to us for any future needs.
Christmas Blessing
My daughter and son-in-law and three grand children were driving from MD to Highland Mi for Christmas. Their van stopped at the turnpike and would not restart. The grandkids described their adventure of riding in a two truck and going to a big hotel and the fun they had. My daughter and son-in-law told us how they were worried about a possibly huge bill and were worried. But your service team worked tirelessly to find the problem. They got the van started and worked to try and find and correct the problem. While the little kids had a fun trip in PA your team was so very helpful. The kids were amazed at the true kindness shown.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Receiving reviews like yours is what we strive for here at CarShop - Cranberry. It's wonderful to know that our Service Team worked tirelessly to find and correct the problem with your daughter's van so they could finish their trip. Customer satisfaction is always our goal. If you are ever in the area and need our assistance, please don't hesitate to reach out to us.
Patrick was an amazing help when choosing a new vehicle.
Patrick was an amazing help when choosing a new vehicle. I was unsure on what type of truck would best fit my needs and he had answered all of my questions and worries. Everyone in the dealership was very straight forward as well did not try to steer me in the wrong direction and rush me to make a purchase I regret! I highly recommend this place to anyone buying a vehicle for the first time !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Ian, for this 5-star review. We are pleased to see that our Sales Team could answer all your questions and help you pick out the perfect truck while providing you with a pressure-free buying experience. Thank you for your recommendation and your business. We hope you continue to choose CarShop - Cranberry for all your automotive needs.