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Grand Motorcars

(507 reviews)
Visit Grand Motorcars
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 12:00pm–6:00pm
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award
(678) 263-3704 (678) 263-3704

Reviews

(507 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grand Motorcars from DealerRater.

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Dishonest, every step of the way

Grand had me drive an hour to look at a vehicle they sold three days prior (even though I spoke with them that morning). That vehicle was listed on their site, and Auto Trader for another two weeks beyond that at a KBB "Great Price" - so they were bringing people in, telling them it was sold, and then trying to up-sell them. Despite knowing the value range of my trade, current interest rates for different year vehicles over different terms with my credit score, the salesman talked to me like I was an idiot. It was actually more like he wasn't listening. He came back to me with a drastically more expensive vehicle, said the monthly payment wouldn't be near X (and I have no idea where he got X), and even came back to me with with trade in values for a lower model of the car I was trading in. The also rated that car as poor, when every dealership had rated it as 'very good' or 'excellent'. He said the mileage made it poor condition (18k/yr), and when I pointed out condition ratings are independent of mileage, he looked at me like I was from another planet. PLEASE go in informed and speak to other dealerships before considering Grand.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.

I must say 𝙅𝙪𝙡𝙞𝙚 truly rocks! I wasn’t expecting to...

I must say 𝙅𝙪𝙡𝙞𝙚 truly rocks! I wasn’t expecting to walk out with the truck I really wanted but she took good care of me!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Julie was the best, she worked very hard for the best...

Julie was the best, she worked very hard for the best deal! She got us in and out in an hour! Thank you again Julie!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Called got julie she was very nice and helpful. Took test...

Called got julie she was very nice and helpful. Took test drive loved truck she helped me with the whole process of getting my truck at a payment I could afford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Omg! This place is absolutely amazing Julie and Mike W....

Omg! This place is absolutely amazing Julie and Mike W. are the best and will work very hard to get you in the car that you want not just need! You must use them to get your next dream car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Julie was very helpful and knowledgeable...She asked us...

Julie was very helpful and knowledgeable...She asked us our needs and was able to pinpoint exactly what we were looking for great to work with!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Today I purchase my brand-new Chevy Impala from Julie......

Today I purchase my brand-new Chevy Impala from Julie... She was awesome at getting the results I wanted. She didn't give up at all. Iam truly satisfied with my purchase and will recommend people to come check her out.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

bait and switch

Not a single car listed on here was available. Salesperson blamed it on manager. Of course quick to offer other vehicles at a higher price..

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
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I love Julie, she was caring and swift. She is the go to...

I love Julie, she was caring and swift. She is the go to person, that will get you in the car you love hassle free!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

We absolutely enjoyed the attention we received from...

We absolutely enjoyed the attention we received from sales rep Ruan and sales manager AJ! Great customer service! Keep up the good work. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.