Reviews
Dishonest, every step of the way
Grand had me drive an hour to look at a vehicle they sold three days prior (even though I spoke with them that morning). That vehicle was listed on their site, and Auto Trader for another two weeks beyond that at a KBB "Great Price" - so they were bringing people in, telling them it was sold, and then trying to up-sell them. Despite knowing the value range of my trade, current interest rates for different year vehicles over different terms with my credit score, the salesman talked to me like I was an idiot. It was actually more like he wasn't listening. He came back to me with a drastically more expensive vehicle, said the monthly payment wouldn't be near X (and I have no idea where he got X), and even came back to me with with trade in values for a lower model of the car I was trading in. The also rated that car as poor, when every dealership had rated it as 'very good' or 'excellent'. He said the mileage made it poor condition (18k/yr), and when I pointed out condition ratings are independent of mileage, he looked at me like I was from another planet. PLEASE go in informed and speak to other dealerships before considering Grand.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I must say 𝙅𝙪𝙡𝙞𝙚 truly rocks! I wasn’t expecting to...
I must say 𝙅𝙪𝙡𝙞𝙚 truly rocks! I wasn’t expecting to walk out with the truck I really wanted but she took good care of me!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Julie was the best, she worked very hard for the best...
Julie was the best, she worked very hard for the best deal! She got us in and out in an hour! Thank you again Julie!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Called got julie she was very nice and helpful. Took test...
Called got julie she was very nice and helpful. Took test drive loved truck she helped me with the whole process of getting my truck at a payment I could afford
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Omg! This place is absolutely amazing Julie and Mike W....
Omg! This place is absolutely amazing Julie and Mike W. are the best and will work very hard to get you in the car that you want not just need! You must use them to get your next dream car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Julie was very helpful and knowledgeable...She asked us...
Julie was very helpful and knowledgeable...She asked us our needs and was able to pinpoint exactly what we were looking for great to work with!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Today I purchase my brand-new Chevy Impala from Julie......
Today I purchase my brand-new Chevy Impala from Julie... She was awesome at getting the results I wanted. She didn't give up at all. Iam truly satisfied with my purchase and will recommend people to come check her out.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
bait and switch
Not a single car listed on here was available. Salesperson blamed it on manager. Of course quick to offer other vehicles at a higher price..
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I love Julie, she was caring and swift. She is the go to...
I love Julie, she was caring and swift. She is the go to person, that will get you in the car you love hassle free!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We absolutely enjoyed the attention we received from...
We absolutely enjoyed the attention we received from sales rep Ruan and sales manager AJ! Great customer service! Keep up the good work. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
