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Island Ford

(1,191 reviews)
2019 state dealer award
View 12 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,191 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Island Ford from DealerRater.

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Sandra was by far one of the most amazing women I’ve ever...

Sandra was by far one of the most amazing women I’ve ever had the pleasure to work with in financing my new truck, Accomplishing a dream of my family to be able to get into a brand new truck that will hold us all comfortably on our adventures. I look forward to working with her and the fantastic team of island Ford again in the future

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent, excellent, excellent!!! David was a wonderful...

Excellent, excellent, excellent!!! David was a wonderful guy to deal with...acted like a good friend. I have bought over 30 new cars in the past and only once have I had such a good buying relationship. It was a little difficult for both of us as we (wife and I) were buying the new Mustang Mach -E., so a bit of a learning curve for all. Dave even did a 90 minute drive to help us out with a couple of issues that we really don't understand. The whole dealership showed great excitement for us buying one of the first Mach-Es . All in all, a great and fun experience. Thanks again Dave....the Reids

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

David Faithfull was so easy to deal with! The incredible...

David Faithfull was so easy to deal with! The incredible service from being greeted to happily driving off the lot; was just that... Incredible! Every question and comparison was fully explained. Going from a 14.5 year old manual transmission vehicle to a new 2020 Escape was a big switch and David was great at showing me all the options this treasure has! There was no pressure for sales and it was a very comfortable experience in buying a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My experience with island Ford was probably one of the...

My experience with island Ford was probably one of the most pleasant experiences I have ever had buying a new vehicle. My salesman Carson was 100% on my side through the whole buying experience, answered all my questions promptly and if he didn’t know (which he did) he found out immediately for me. I got the truck of my dreams for my family because of Carson and his wonderful team, and because of that my family is now in a safe warm and comfortable new truck and we can now go on our road trips in comfort and style. I will be recommending Carson at island Ford to anyone who wants a no pressure, comfortable, and pleasant experience. Thank you Carson and your wonderful team for helping me and my family achieve a goal that we have worked so incredibly hard for. The Burritt’s

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dave Faithful is very easy to work with. Tell him what...

Dave Faithful is very easy to work with. Tell him what you want and he gets it. He has work with my family for 10 years and he always has the best price on Vancouver Island.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

What a great experience. So helpful and friendly. Went...

What a great experience. So helpful and friendly. Went out of his way to find me a beautiful truck. Just all around great staff. Definitely recommend Dave Faithfull if your looking for a vehicle. Thanks!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Carson worked extremely hard to get things done. He was...

Carson worked extremely hard to get things done. He was persistent and a little creative to make this come together. He is an asset to your company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

David Faithful, is very easy to do business with and had...

David Faithful, is very easy to do business with and had in mind what i needed in a vehicle, I appreciate his knowledge of the going features my new vehicle has to offer and will recommend him to anyone looking for a new vehicle . Thank you David

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

My experience with Sales Associate Rob Martin at Island...

My experience with Sales Associate Rob Martin at Island Ford was great! Bought my Mustang in May 2020 and when I had a battery issue a week after purchasing, they were incredibly accommodating! Replaced it right away. Boris was also outstanding In the service department!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This was my first time buying a truck and it was...

This was my first time buying a truck and it was overwhelming and fun with Dave! Would highly recommend him. Dave was kind enough to service me from Victoria. Awesome Dude!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.