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Island Ford

(1,191 reviews)
2019 state dealer award
View 12 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,191 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Island Ford from DealerRater.

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I shopped for a truck 6 months...different...

I shopped for a truck 6 months...different dealerships..and more than 1 salesman approached myself during numerous visits to island ford...Mr Dave Ford Faithful caught my attention...At 1st it was just banter and swapping stories...We are close in age.. Dave answered all my questions and more....l found Dave to be a no pressure sales person allowing me to think clearly and make my own choices and decisions...l have purchased 6 new trucks in my lifetime...Never met a salesman like him...Dave was honest...fun...l highly reccommend Dave faithful... I didnt think l was going to be able to purchase what l WANTED...Dave made it happen..Dave turned a stressful experience into a wondetful awesome moment...l truly love what l bought.. one last note...after I had bought truck at end of day....lot was empty ...l said to dave go home lm good ...l was switching belongings from one truck to other...He was hesitant..but left...lol Only to show back up 10 min. Later....He told he was not comfortable leaving me alone... I finally got him to go home... Dave your dedication...professionalism. Your stories...your relentless pursuit of looking after people shines....l more than enjoyed you ...your the best....l have turned on a few friends to go see you soon....Dave thank you again.. If l ever decide to sell my truck...which is doubtful... YOU BE THE MAN IM GONNA SEE....CHEERS....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The woman (not sure which one) on the other end of the...

The woman (not sure which one) on the other end of the phone wouldn't let me explain what I needed done. She just wouldn't shut up. It was like she had a prepared speech and was eager to get through it and onto different things. Decided to take my business else where

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

Ford Island Superstore, and in particular Cathy Shoemaker...

Ford Island Superstore, and in particular Cathy Shoemaker provided an exceptionally good service experience going above and beyond in the repair of our F-250 truck. I can certainly understand why this dealership has such a good customer service rating. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

David helped me find exactly the truck I wanted when...

David helped me find exactly the truck I wanted when there was almost nothing available! He even closed the deal while he was on vacation!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Island ford was a delight to work with , they totally...

Island ford was a delight to work with , they totally negotiated with me and basically helped me get into my f350. They totally respected the time I needed to make a decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Told me I was getting employee pricing plus a $2000 "road...

Told me I was getting employee pricing plus a $2000 "road trip" bonus, then (after my deposit) said $2000 bonus was already included in the employee price, also lied about luxury tax. Manager didn't care, even though I offered up the emails/texts. Gas tank was empty. Price was fair, just hate being lied to. Love the F-150 though.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Abe was great to deal with and he went out of his way to...

Abe was great to deal with and he went out of his way to find me the truck I was looking for. Many thanks to Abe and the team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I purchased a new vehicle through Abraham , he was...

I purchased a new vehicle through Abraham , he was awesome to work with , stayed in touch the whole time . The dealership itself was very good , enjoyed the experience totally . Clean and coved 19 friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great place to find the different vehicles and inventory...

Great place to find the different vehicles and inventory was good Sales staff made you feel welcomed I would go there again for the right vehicle’s

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

I had an awesome experience at Island Ford. I had been...

I had an awesome experience at Island Ford. I had been looking for a Toyota Tacoma for months and couldn't find anything that I was interested in until I came to Island Ford where they had exactly what I wanted. The truck was extremely clean and they did a thorough safety inspection on it which resulted in them putting in a new air filter, battery, and ball joint. Very pleased. Not only was the truck great, but the service team was even better. Abraham Lee sold the truck to me and I couldn't say nicer things about him. Personable, honest, kind, and really down to earth. He didn't pressure me into buying the truck and he was vary forth coming about the vehicle in full. I would choose to come back to Island Ford in the future just to deal with Abraham as I trust his judgement and knowledge. If your looking for a vehicle go to Island Ford, but make sure you buy from Abraham Lee.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.