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Island Ford

(1,191 reviews)
2019 state dealer award
View 12 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,191 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Island Ford from DealerRater.

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The best experience one could ask for when purchasing a...

The best experience one could ask for when purchasing a new vehicle. Excellent communication and outstanding service. I would highly recommend speaking with Dave Faithful when making your next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I have been dealing with Dave Faithfull for 13 years and...

I have been dealing with Dave Faithfull for 13 years and have not been disappointed and both of my children are dealing with him as well. knowing he has treated them as if they were his makes it easy to go back now working on vehicle number 6 with Dave

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Dave and the whole team were amazing. They gave me a...

Dave and the whole team were amazing. They gave me a great price for my trade in and gave me a great deal on the new one

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have been dealing with Abe Lee for my last 3...

I have been dealing with Abe Lee for my last 3 vehicles. He is so easy to deal with, so friendly and bends over backwards to get you the deal you want. Wouldn’t go to anyone else! Thanks again Abe.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.

Abe Lee was great to deal with and knowledgeable. He...

Abe Lee was great to deal with and knowledgeable. He worked hard to get us to a price on a new ranger we could agree on. However, be cautious of the sales manager removing added items that were shown to you when you test drive. The all season floor mats and drop in box liner were removed when we signed the paperwork because we wanted a better price on trade and purchase.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
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  • Overall experience 3.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.

Looking forward to great service, everyone communicates...

Looking forward to great service, everyone communicates and enjoys working at Island Ford, just look at Abe Lee, he made my deal easy and stress-free, I would highly recommend Abe and Island Ford to anyone looking for the best service experience. Edie communicated and updated me during the finance process which made it a wonderful experience. Thank You!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.

I had a great experience here recently buying a used van...

I had a great experience here recently buying a used van after a long search. Robbie was really helpful from the first email, he worked with me to get a deal in my budget on a Ford Transit. He made sure everything went smoothly with the appointment and purchase. Everyone here is friendly and professional and I'm really happy with the van. Thanks guys! Dan

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

If you are ever in the market for a Ford, like we were...

If you are ever in the market for a Ford, like we were with our 2020 Ford Expedition, do yourself a favour and contact Abraham Lee at Island Ford in Duncan. From the get-go, Abe was forthcoming, honest, and fair with respect to our wants and desires. He was patient and open to the proverbial ‘back-and-forth’, and, in fact, made it less onerous than we’ve ever experienced. His charisma shone through in helping create instant rapport between not only us and him, but us and everyone else in the dealership. Thank you Abe! Such a pleasure! Jeremy and Vanessa Quast

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.

We really enjoyed Abe's cheerfulness and patience. We...

We really enjoyed Abe's cheerfulness and patience. We like our new Escape and we liked the way Abe spent the time to get our experience right! Al

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.

Abe was knowledgeable and helpful. He listened to what we...

Abe was knowledgeable and helpful. He listened to what we were looking for and set us up with a great deal- we’re very happy with his service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.