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Island Ford

(1,191 reviews)
2019 state dealer award
View 12 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,191 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Island Ford from DealerRater.

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Great experience

Dave was great to work with. You could definitely tell he knows his product and is comfortable in his role. No pressure, just sound advice and helpfulness to allow me to easily find the right vehicle for me. Thanks Dave

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Excellent dealership and staff

I can't say enough about Matthew and Island Ford Superstore. He brought in a vehicle that I wanted from another dealership, serviced it, all at a very fair price. I'm 'super' happy with the experience. Thanks, Matt and Ryan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

THANK YOU ISLAND FORD

I can't say enough about how helpful the staff at Island Ford are. Ryan Leverette is running a heck of a sales team. #ROBBIEBIGWHEELS took care of everything. As a visitor from the mainland, communication was clear and everything was ready to roll to make the entire experience both efficient and comfortable. Robbie Martin was VERY knowledgeable about his product while being able to offer candid and fair compression to competing vehicles without being a total FORD homer. Upon fact checking I found everything Robbie had said to be true and honest and am absolutely sure my 2018 FORD EXPLORER is the hands down exact vehicle I needed. Mitzi Mogden is a lovely woman open to discussing financing in simple to understand and real world manner, and able to explain the various warranties and coverage without forcing it upon the buyer, which I found very refreshing. The Island Ford lot is a beautiful facility (with Starbucks coffee readily available...yes please) which I have already and will continue to suggest to friends and family. THANK YOU #ROBBIEBIGWHEELS AND EVERYONE AT ISLAND FORD!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dave Faithfull- matchmaker

Dave is like eHarmony between truck and buyer, he found the perfect vehicle for me and didn’t try to put me into something more than I needed . I appreciated that. Thanks again Dave! Love the truck!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Vehicle buying made easy

Just wanted to say how easy it was to deal with Robbie "Big Wheels" Martin and Mitzi Mogden. Of course I can't leave out Ryan Leverette. They made my buying a new vehicle very easy and went out of their way to make my satisfied. Great team work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quick Professional Friendly

David was awesome. Bent over backwards to make sure I got what I wanted. Super knowledgeable and friendly and made sure everything was perfect before leaving the dealership. Recommend David to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.

Part of the family

Dave has been selling cars in the Cowichan Valley for 30 years . We have been buying cars from him for 26 of those years . Our extended family has come from Victoria over the years to buy their vehicles . Recently we got a car for my son , his first purchase . The reason for this ? Trust . Dave will make sure that he finds the best vehicle for you . I never have to question the price because he works over the management harder than I would to get a deal ! Dave is truly a part of the family !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Dave Faithfull is the BEST!

Dave Faithfull is a true professional. He is hard working, easy going and extremely HONEST. Dave deals with his customers in a very friendly way and works hard to ensure you get the vehicle you want. I have recommended Dave many times over the years, and I will continue to do so.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.

Smooth sailing

We were looking for a specific truck, which they had. Rob and Mitzi made us feel comfortable throughout the entire process and we left with our new ride very happy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience

Dave is a wonderful man and a joy to deal with. This is my second purchase with Dave in the last 2 years and I will continue to count on him and his team for years to come. What a great experience from start to finish. Thanks so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.