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Island Ford

(1,191 reviews)
2019 state dealer award
View 12 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,191 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Island Ford from DealerRater.

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Awesome experience

Keegan and the staff at Island Ford could not have been more helpful without being pushy. I felt very welcome. I would recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great New Truck

Rob Martin and the whole crew went well out of their way and made buying a new vehicle a positive and a fair process. This was my second new vehicle from Island ford and I highly recommend Island Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dave is my favorite

Dave is my go-to car guy! He is always on top of things, quick to respond and never forgets me! He makes me feel like it is the easiest transaction and will connect with me at any time. I love dealing with Dave!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Just came home with our brand new 2018 Escape SEL - Love it!

We just bought our third new vehicle from Island Ford. The first two have always been serviced at Island Ford (prev. Ken Evans) by a great, knowledgeable, thorough staff, who have always taken the time to make sure we understand what is needed for the service or repairs. When it came time to trade in our much loved 2002 Taurus (yes, still a great car, but it is simply time for a new vehicle), we didn't really need to shop around, as we'd been so well looked after over the past 17 years. When we met David (through a quick check in with service for their help with introductions) we knew each other instantly just by saying hello over the years. David is friendly and caring, just what I would expect from this exceptional team. I know from years in customer service how important his obvious joy in meeting and working with folks is to the dealership. We felt that he really wanted to make this deal work FOR US. We are thrilled. Love the colour, love the feel of the vehicle, and know that we are being well looked after. A huge thank-you to the team, and a special thanks to David. Ann & Bill Dickie

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dave is the best!

I have always dealt with Dave and always will! Anyone needing a vehicle should go and see Dave, he makes the whole process so easy and knows how to take care people even after the sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Customer Service / Family Friendly

We went to Island ford after looking online at a 2017 Ford Expedition we were interested in. After talking with Keegan over the phone we set up a date and went to see the vehicle. Upon arriving we found our soon to be vehicle parked out front and warming up. Keegan was very knowledgeable and professional throughout our whole buying experience, our 2.5 year old son came along for the test drive and unfortunately his favourite toy airplane broke in the truck. When we went back to the dealership to finalize the deal Keegan was there and had a new toy airplane for our son! Keegan attention to detail will have me coming back for my next vehicle for sure! Highly recommend Keegan and Island Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience.

Looking for a truck to tow a 5th wheel we were purchasing. We walked in and were cheerfully greeted by the sales manager who introduced us to Keegan Harvey. He listened to what our requirements were and showed us a F350 Superduty diesel. We made an appointment to take it for a test drive and loved it. It is a great truck. We ended up purchasing it. The entire sales process was very enjoyable. Never felt pressured and all of our questions were answered immediately or answered a short time later. When we came in to pick the truck up, Keegan was very helpful explaining what all functions were in the truck and informing us that we were very welcome to come back whenever we ever had any questions. We've never had a vehicle that we have had so many compliments on. I would not hesitate to recommend Island Ford and Keegan to anyone looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Fair and no pressure.

Thank you, Rob, for the great attitude and fair dealings. I felt I could ask any question and have it answered honestly and succinctly. I will definitely return next time we need a vehicle and will recommend you to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Smooth and painless

Other dealerships gave me the run around and turn me away. Ford gave me a chance to build up my credit. Dave is very knowledgeable,honest and went over and beyond to see that I got the truck I wanted in the price range I want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent easy deal from start to finish.

From start to finish the deal was easy peasy. Would not hesitate to return for next car deal. Or pick up as I love Ford PUs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.