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Mercedes-Benz of Music City

(1,089 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 10 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(1,089 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Music City from DealerRater.

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I’m always impressed with the great quality of services

I’m always impressed with the great quality of services that I receive. I really appreciated the timely manner in which my services were completed. Having a loaner vehicle was extremely helpful which allowed me to complete my other daily tasks. A special thanks to Mr Jeff Mullins for his knowledge of my car, the parts that are required and the future needs of my car. It was and always is much appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent review! We are glad that it met your expectations and that you enjoyed our service. We look forward to seeing you in the future.

George Lund (MB Service Advisor) not only made me feel

George Lund (MB Service Advisor) not only made me feel right at home but also took care of all of my automotive needs in a honest and fair fashion. Gotta love the fact that when you have to wait a little bit for your car while it’s at service that they have massage chairs for you to sit in and relax… Makes the mundane waiting time go a lot faster and more enjoyable. I will definitely be visiting this dealership again for future service needs on my Mercedes And I recommend others to choose this location for their service needs as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so happy that you enjoyed your experience at our store. Thank you for leaving a review. Your feedback helps us improve our business and reach more customers like you! We look forward to seeing you again soon.

Excellent service from the dealership in every

Excellent service from the dealership in every department! Second to none in every way! Highly recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is exceptional customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

Brent was great to work with.

Brent was great to work with. He kept me posted on the diagnostics done and he made sure my issue was resolved. I highly recommend MBOMC and Brent, if he’s available!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your review! We love to see our customers enjoying their experience with us, and we can't wait to welcome you back soon.

This is by far the best dealership I have been too other

This is by far the best dealership I have been too other than Fletcher Jones. The service and experience is 5 star. I live 130 miles away but will bring my cars to this dealership exclusively. Kevin was great and I can no y say enough about him. Peyton was equally as good and saw to my needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so happy that you enjoyed your experience at our store. Thank you for leaving a review. Your feedback helps us improve our business and reach more customers like you! We look forward to seeing you again soon.

Great work, helped me decide what I want and how to find

Great work, helped me decide what I want and how to find it. Jonathan and Dustin are easy to reach, no hassle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback about your experience at our store. Your review means a lot to us and helps spread the word about our business to other customers like you!

Our experience was great.

Our experience was great. Our salesman, Xavier Darden was exceptional and very professional as always. He was very helpful. Very good service. Keith Justis was very good explaining all about the Electric Car. We are very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

As a company, we strive to deliver the absolute best products and customer service. And we're so glad that your experience was a positive one. Please don't hesitate to let us know if there's anything else we can do for you in the future!

Impeccable customer care and service!

Impeccable customer care and service! This was an overall great experience that I would recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

thanks for taking the time and effort to leave a review. We work hard to deliver the best service possible, and we’re glad it showed during your visit

I really appreciated the attention to detail and taking

I really appreciated the attention to detail and taking time to make a first time customer feel confident in the decision to come to Music City MB!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your review! We love to see our customers enjoying their experience with us, and we can't wait to welcome you back soon.

We are extremely pleased with the sales experience.

We are extremely pleased with the sales experience. In particular, Emilio Valdivia exceeded our expectations at every step in the process: knowledgeable, personable, going above and beyond to ensure our satisfaction. We are absolutely delighted with Mercedes-Benz of Music City.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback about your experience at our store. Your review means a lot to us and helps spread the word about our business to other customers like you!