James Mitsubishi

Thanks James Mitsubishi for all the help in putting my family in a New Mitsubishi at a great price and payment that we could afford. This is my family's first new car and we will definitely be back for another. The staff is the best around.

I needed service on my Mitsubishi today call and they told me to bring it right in. i was in and out in 25 minutes . All my concerns are taken care of with no issue . Thanks again to team James

Go See Joe c at James Mitsubishi he always gives my family great deals . Our family has always received great deals from James and Joe.

I bought a 2022 Mitsubishi Outlander SEL Touring from Richard Hubbard. This was the best Car buying experience that my family has had . Richard was very friendly and show us all options on our new 2022 Mitsubishi Outlander. Thanks to the team at James Mitsubishi for all the help and a great deal

Great service. Great people. Great Product. Easy to work with and a family like environment. Would recommend this dealership for new or used vehicle purchase as well as vehicle service!

Brought my car to James Mitsubishi for a inspection, left the car overnight. The next day dealership called me at 8:35am and said my vehicle did not pass inspection for the following reasons, front pads and rotors need service $310.00 plus tax, rear pads and rotors need service $310.00 plus tax, license plate bulb$32.00 plus tax, out tire rod $126.00 plus tax, alignment $89.95 plus tax, transmission service $250.00 plus tax this same dealership replaced the entire transmission about two years ago under warranty. The Vehicle had approximately 17,000 miles on it when I bought it now it has 56,843 miles on it. The total price James Mitsubishi in Rome N.Y. Wanted to fix the Vehicle $1,139.95 plus tax. I told the Dealership I would pick the car up And do not perform any work on it. I then went to the dealership to pick the vehicle up I got in it started it back it out of the parking spot went forward about 10 or 12 feet and all of a sudden every single light came on my monitoring system. not one of these lights were on when I dropped vehicle off. I went back inside got the service manager showed him the lights and told him that when I brought this car and not one single light was on and now they’re all on. he said to me well sometimes cars just break down and I said to him the lights were not on when I brought the vehicle here. He then offered to hook up the computer to my vehicle to find out why all the lights were on and I agreed to his offer until he said but I will have to charge you $110.00 dollars. Well now I’m up too $1,249.00 plus tax to have my vehicle fixed. I left the dealership and went to another maintenance garage and explained to them what happen. They took my car and fixed the problems. They told me I had to have the vehicle re-inspected at James Mitsubishi and would not try to fix the service lights on my Monitor because they said it was caused by someone twisting A back wheel sensor. I took the car back to James MITSUBITSI to have the car inspected they called me the same day said the vehicle was done, I went to the dealership got my keys went out and started the vehicle and every single light was still on the dash monitor. I want back inside got the manager to come out to the vehicle and showed him the lights he said to me, So I told you I would put it on the computer to find out what was wrong but you wouldn’t let me and I said back because you wanted to charge me another$110.00 dollars. I said to him I don’t feel comfortable driving this vehicle he said back to me I wouldn’t feel safe driving it either. I said to the service manager you can’t be serious you just inspected my car past it and now you tell me you wouldn’t feel safe driving it either. I went home and call the district manager and filed a complaint with her she mostly agreed with me and the said A dealership can not pass a vehicle inspection with any service light on. She said I will get back to you. well she never did but the manager of James Mitsubishi did with the following offer, we had a meeting at the dealership and would like to settle the issue with you. We will put your vehicle on a computer instead of charging you $110.00 we will only charge you $55.00 dollars and better yet we will give you a Great trade in price for your vehicle on any new Mitsubishi, declined the offer and now I’m going to protest in front of James Mitsubishi dealership.

Joe Caruso is an excellent salesman?s. He took the time to explain and answer any questions I had

These guys talked initially over the internet and then in person. No BS great deal. Super quick and the dealership was A+ clean and welcoming!

Process was made very easy. Dylan is very good at his job. Would definitely buy another vehicle from him.

I like to take my time when buying a car because my anxiety flares up a lot during the process. Andrew Como at James Mitsubishi in Rome understood that and gave me the space, as well as the information I needed to make an informed decision and it truly meant a lot. Beat car salesman I?ve ever had the pleasure of doing business with.