Reviews
Went in to buy a new car , Joe Gonda made that experience...
Went in to buy a new car , Joe Gonda made that experience exceptional. He is so kind , friendly & honest. I literally love Subaru of Wyoming valley now. I highly recommend his care and services.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your positive review. We're glad to hear that you found our team here at Wyoming Valley Subaru so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Just bought a outback. The experience was a very good one...
Just bought a outback. The experience was a very good one .Joe Mercado treated me like he was there for me and what I needed . Purchased many cars and it always felt like they were only worried about the dealership unlike today.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Tom, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!
Nicholas was very knowledgeable and patient when I was...
Nicholas was very knowledgeable and patient when I was choosing my vehicle. Would definitely recommend the dealership and Nicholas
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Never contacted me back after initial call to ask about...
Never contacted me back after initial call to ask about car availability, even two weeks later.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I am very pleased with the service and attention we...
I am very pleased with the service and attention we received here. My daughter was able to buy her first car and I couldn’t be more pleased that she chose a Subaru. Joe made her experience a positive one and I will be stopping back when I’m ready for my next car, as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Kelly, we're glad to hear you found Joe to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!
worked with Joe Gonda to buy a very clean 2019 Crosstrek....
worked with Joe Gonda to buy a very clean 2019 Crosstrek. Joe was very helpful, attentive and reasonable. Glad we got Joe as our sales person..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're glad to hear that you found our team here at Wyoming Valley Subaru so helpful in the purchase of your new vehicle. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Looking for a used car and ordered a new one
Went in looking at a used car and missed out. Sat down with Joe Gondo and he ended up ordering me a brand new vehicle that was very reasonably priced. He kept in contact with me every step of the way during the building process. When I picked up the car Joe took the time to go over everything to ensure there weren't any unanswered questions. Even the paperwork was a painless process thanks to Patrice Howe. I would definitely recommend this dealership and team!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Keith, we're happy you found Joe to be so supportive during your experience here at Wyoming Valley Subaru. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Purchased a 2019 certified Pre-owned Subaru on September...
Purchased a 2019 certified Pre-owned Subaru on September 10, 2021. Our sales representative Joe Gonda was phenomenal. He was very knowledgeable and the whole process was handled quickly and efficiently. Excellent customer service, Joe Gonda deserves 5 stars too.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Linda, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
Dissatisfied Customer
We have been waiting for our return of our deposit for 3 weeks. We have made numerous attempts to contract the dealership and was told they would call us back but they never did. I would never buy a car from them.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Good service and Joe Gonda was very helpful and knew all...
Good service and Joe Gonda was very helpful and knew all the features of the car we were interested in. The car was in great condition.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!