Reviews
Very impressed This was the easiest, fastest, most...
Very impressed This was the easiest, fastest, most convenient car buying experience I've ever had. From the communication, flexibility and helpfulness, to the speed of the checkout and delivery. Top notch!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! We're so glad that we could help out, and we hope to see you next visit. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
from yes i want this car to price, finance and purchase...
from yes i want this car to price, finance and purchase the process is long and paper centric - it is 2021 it look less time to close on a house
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are so happy that we could help you find the perfect car for your needs, and we apologize if the purchasing process was long. We do our best to help our customers in a timely fashion, but we understand that it can take longer than expected. Please don't hesitate to reach out if you have any questions or concerns. Take care! - Madison Magnus, Customer Relations Manager
In and out with all services completed quickly and...
In and out with all services completed quickly and efficiently. Customer service on point as always. So happy to have chosen Jim Ellis Kia from the beginning.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we were able to help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Felt pressured and threatened with my warranty not having...
Felt pressured and threatened with my warranty not having things done. I have 23,000 miles on vehicle, need new tires soon, tires have a warranty but nothing mention , brake fluid flushed? Starting to question dealership and KIA.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about the situation you have described, and we ask you to reach out to our Service Manager with more details. At your earliest convenience, please reach out to our Service Manager, Tom Mann, via phone or email at 770-370-3630 or tmann@jimellis.com. We look forward to hearing from you. - Madison Magnus, Customer Relations Manager
New Telluride
Process to complete sales was long but comfortable. Dealership was clean and relaxing. People we dealt with were very professional.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Attentive Customer Service
Jason Dale took the time to review all the points of service my car needed with me. NEVER disappointed by the service at Jim Ellis Kia of Kennesaw!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
They did a great job in greeting us, getting the work...
They did a great job in greeting us, getting the work done quickly and very friendly and kind! Lavar was helpful, got us taken care of quickly!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Lavar was a great help! We're so glad that we could help out, and we hope to see you next visit. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Jim Ellis Kia surpassed all of my expectations! The...
Jim Ellis Kia surpassed all of my expectations! The process was so easy, quick and you felt like family! They didn’t pressure me at all and explained everything so easily.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Marlena, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
It was not clear where to go when we arrived at the...
It was not clear where to go when we arrived at the dealership. We waited several to days to hear about the car we were interested in buying. However, when we were connected to Denzel Lewis, we were pleased. He took great care of us.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Denzel was a great help! We apologize for any miscommunication, and we hope you love your new car. Take care! - Madison Magnus, Customer Relations Manager
Diana did a terrific job. Awesome service advisor. Kept...
Diana did a terrific job. Awesome service advisor. Kept me updated and very informed about my vehicle process during service. Also shared with me about my recommendations for my next visit. Though I was traveling to Michigan to take my daughter back to college, I will definitely return to have my recommendations completed soon at your location. Due to the excellent service provided by Diana.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! Thanks again for your business and recommendation. Take care! - Madison Magnus, Customer Relations Manager