Reviews
Had some issues with delivering vehicle im still waiting
Had some issues with delivering vehicle im still waiting on vehicle 7 days later but im hoping will get today but other then that had a decent experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Dear Billp1415, Thank you for your honest review. Your salesperson, Tioni Martinez is working diligently to obtain your registration. She is waiting for the paperwork to come back from the RMV. As soon as she obtains the documents, she will reach out to you. Thank you for choosing Empire Ford!
I was charged for services that were not properly
I was charged for services that were not properly explained or offered to me. I was there for over four hours. No one ever responded to my questions and concerns
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dear debelias2015, We would be happy to answer your questions and apologize that they were not answered in a timely manner. Please reach out to our GSM, Bryce Sewall, at 508-730-1000, ext. 6015, and he would be happy to help. Thank you.
FALSE PROMISES When I purchased my used F150 that the
FALSE PROMISES When I purchased my used F150 that the manager was using as personal vehicle and added 4,000 miles to the truck from what was advertised, I was told that they would reimburse me for an oil change and that I did not need to use a Ford dealership. When I presented Josh with my receipt he had told me there were Ford pass points that I could have used and they aren't paying for my oil change. BUT when you go onto Ford pass it states that the points are not available until 60 days after purchase. Digging deeper into the app you have to request your points and they instantly appear. I have emailed Josh and the manager (Tyler Torres) since June 14th and neither of them are responding to me. Here is my 1 star updated review from my original May 3rd review. Hope it was worth the $77 you didn't want to reimburse me for OR should have done an oil change before the truck left your lot.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dear Tess, Our General Sales Manager worked with you to rectify this issue. You should have received a free oil change. If that is not the case, please reach out to Bryce directly at 508-730-1000, ext. 6015. Thank you.
Yes, the issue was resolved after an inquiry email about the the reimbursement check was supposed to be mailed 3 weeks prior. Which was sent overnight.
I basically did all the research on the truck just went
I basically did all the research on the truck just went to dealer to sign the deal. No sales tactics were involved. I brought based on pricing and the deals ford was running. We haggled a little bit about trade in value. Empir must run a tight ship cuz they were going to hold out on a cash sale for $500. I guess cash isn’t king anymore dealers don’t make any money in the financing.,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Dear mullen.kathy1, Thank you for your feedback. We are surprised at the 3-star rating since your comments seemed very positive. Please let us know what we can do differently to earn a 5-star review. Thank you for your business!
I couldn’t give a five star review. I’m still waiting for the original registration and it took several ppl to get involved in order to get just a copy. I responded to my sales person . Her manager responded back claiming the finance guy would take care of the registration issue. That’s 3 ppl looking at my issue on Monday. No one called on Monday regarding my registration. I emailed the manager and the sales person responded. That she would make good on her promise to have the registration to me in 7 days. In a few hours she did just that. But it took a week to get anyone to work on getting registration . Apparently, dealers need your title from your trade in in order to register a new vehicle. I have never had so many excuses for why my new vehicle couldn’t be registered. I have brought many cars in my day for cash never once had an issue with registering it.
After all spoke to Tyler Torres, that very fast
After all spoke to Tyler Torres, that very fast approached to me and resolved my issue. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear lobovivian424, Thank you so much for your 5-star rating and for your comments regarding Tyler Torres, our GM, resolving your issue.
Always good to go deal with Fall River Ford.
Always good to go deal with Fall River Ford. Wasn’t my first and won’t be my Lat.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear grocha6192, We appreciate your 5-star rating and your positive feedback. Thank you so much for choosing Empire Ford!
Easy financing, Amazing sales staff.
Easy financing, Amazing sales staff. General manager went above and beyond. Was one of the best dealerships I have dealt with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Chris, Thank you so much for the positive feedback! We're so happy to hear you found our sales staff to be "amazing" and that you had "easy financing!" We appreciate your comments.
Not to satisfied, two major safety issues need to be
Not to satisfied, two major safety issues need to be address, tires, headlight not working.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Dear cmueller51, Thank you for bringing this to our attention. Our General Manager, Tyler Torres, is working closely with Martin Smith, our Fixed Operations Director to address this issue.
Manuel furtado was great car seller, I was approved right
Manuel furtado was great car seller, I was approved right away they bought my car to my home nex day. I would definitely recommend a friend or family member
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear annaloveedson7, Congratulations on your new purchase!!! We're so glad to hear the you had a great experience with your salesperson, Manuel Furtado. Thank you for your kind words for for recommending him to your friends!!!
I never had the experience from a dealer like Fall River
I never had the experience from a dealer like Fall River ford and the salesman kevin I can’t thank you enough for everything you did
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow, edtaber112, that is quite a statement! We thank you so much for choosing Empire Ford and for taking the time to share your experience. Safe Travels! :)