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2020 consumer dealer award
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2020 consumer dealer award

Reviews

(409 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kia of Huntington from DealerRater.

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Great working with Jeff! He Made the process very easy!...

Great working with Jeff! He Made the process very easy! We could not be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your 5 star review! We are committed to providing an excellent experience here at Kia of Huntington. We are so happy you had a great experience with Jeff. We appreciate you so much and hope you have a great rest of your day! - Kia of Huntington family

great service, excellent salesman very happy that i...

great service, excellent salesman very happy that i bought it here at kia of huntington,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your 5 star review! We are committed to providing an excellent experience here at Kia of Huntington. We appreciate you so much and hope you have a great rest of your day and enjoy your new Kia! - Kia of Huntington family

Very straightforward sales process. No games being...

Very straightforward sales process. No games being played. They ladled questions to determine my wants and needs and then provided me with options.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your 5 star review! We are committed to providing an excellent experience here at Kia of Huntington. We are so happy you had a great experience with Jeff. Enjoy your brand new Sportage- Kia of Huntington family

Mr. Jeff was super patient , kind and knowledgeable. It...

Mr. Jeff was super patient , kind and knowledgeable. It was a pleasure doing business at kia of huntington

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your 5 star review! We are committed to providing an excellent experience here at Kia of Huntington. We are so happy you had a great experience with Jeff. Drive safe and enjoy that brand new and great looking Forte! - Kia of Huntington family

I spent 5 hours to finalized a purchased, my sales person...

I spent 5 hours to finalized a purchased, my sales person had me waiting while he was talking to other potential buyers. I purchased a 2021 Kia Sorento, after driving for 191 Miles the transmission failed. I immediately call the dealer to my surprised my calls were ignored. When i finally got in touch my sales person said" its Saturday the service staff was unavailable". I was left stranded on a highway with a brand-new car with my 3 Months baby. I had to have the card taken to a closer kia dealer. So, I guess once you had signed and paid for your vehicle the attention and service go out the window. Please do not purchased from this dealer

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

It was a pleasure working with Jeff. He made the car...

It was a pleasure working with Jeff. He made the car buying process smooth and I couldn’t be any happier. We will definitely be coming back here for our next car! Thank you, Jeff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It was a pleasure helping you! I really appreciate you taking the time to share your feedback and being so open with us. Keep in mind, we do have a Referral Program as a thank you for your business & support! If you purchased a New Kia (not pre-owned or used), a family member or friend can come in to purchase a New Kia & you will be gifted back $250 for your referral to us! I'm glad you felt so happy with your experience here with Jeff. We hope you'll come and see us again soon! Enjoy your car and drive safe!!! - Kia Of Huntington Family.

Pathetic excuse for customer service at the dealership....

Pathetic excuse for customer service at the dealership. Go somewhere else! We arrived with the specific car identified from the online inventory and had to wait over 5 hours for them to get it from the warehouse "20 minutes away". After we agreed with terms at 1 hour in, they rarely acknowledged or communicated with us for the next 4 hours. Then, when it came time to pay the deposit they wouldn't accept an ACH or wire transfer? Of course because they took so long the bank branch was closed so we had to use a card and pay a processing fee. This should have been disclosed up front. The finance manager and sales person offered and promised to send the bill of sale and window sticker to the insurance company (which is normal practice), but have failed to do so despite numerous requests over the past few days which is jeopardizing our insurance coverage. Now they will not answer our calls and the manager refuses to speak with us.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

THIS PLACE IS A JOKE!! Nobody returns phone calls. I will...

THIS PLACE IS A JOKE!! Nobody returns phone calls. I will never do business with these people. Be very careful and read reviews on this dealership before your make a purchase. Finance Manager, Anthony Macca is probably the most unprofessional person I have ever met. The sales people are totally clueless. The girls upfront are play on their cell phones and are very rude. False advertising on website. Made a complaint with corporate.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
0 people out of 0 found this review helpful.

Thank you guys, you did great job. Kia is the best but...

Thank you guys, you did great job. Kia is the best but your stuff definitely is better )))

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Would not return calls. Ran my credit for no reason when...

Would not return calls. Ran my credit for no reason when we didn't have a deal on a card. Bad news stay away for real.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.