Reviews
WORST EXPERIENCE EVER
WARNING DO BUY FROM YALCARS. The owner yigit(yes that is his name I’m not making fun) lied to my face every time I met with him. I bought a bmw and 3 hours later the motor blew up. Flash forward 3 months later many many phone calls and my car is still not right. Yigit says not his problem. Danielle and Russ lie just like him. They attempted to fix my car in one of their employees backyards. It didn’t work. I have never met such horrible human beings as I did at yalcars. They have quite a reputation at the local Bmw dealership also.Do yourself a favor and steer clear of all of their used car lots. They are bad people!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Danielle was an excellent sales lady and made sure I...
Danielle was an excellent sales lady and made sure I found exactly what I wanted. I have a strict budget and a plan on what I needed to spend. Not only did Danielle deliver but she made buying a car quick and easy. Carol, the finance lady was phenomenal. She knew my budget was strict and still found a way to make it work. Wonderful experience. Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awful customer service. Do not recommend!
We 6 hours total to buy a vehicle and put a $500 deposit down over the phone to hold the vehicle for a day. When we got there the vehicle smelled awful like smoke and the tires were totally bald. The manager, Russell Hardenburgh, would not give the deposit back. There was nothing in the description about a smoke smell and the tires were supposed to be in good condition. I do not recommend this place and was VERY disappointed by the customer service.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Easy fast and prompt service good price for good car fine...
Easy fast and prompt service good price for good car fine business tell all of my friends
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Yalcars had the vehicle I had seen online before visiting...
Yalcars had the vehicle I had seen online before visiting and were quickly able to set me up with Danielle to look at the vehicle. The process of purchasing the vehicle was by far the fastest and smoothest I’ve ever experienced. I plan to look here again when it’s time to purchase another car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear James, Thank you for taking time to share your feedback. We appreciate your business! Enjoy your new BMW!
Nice car and good price! Staff very pleasant and helpful....
Nice car and good price! Staff very pleasant and helpful. They did all they could to put me in my car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear amlyn13, Thank you for taking time to share your experience. We all loved helping you. Once again we appreciate your business and the kind words of yours. Enjoy your new ride!
Super easy car buying process and a great staff! By far...
Super easy car buying process and a great staff! By far one if the fastest dealership transactions I've had. Danielle was a pleasure and I would not hesitate to purchase a vehicle here again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear CHersh23, Thank you for taking time to share your experience. We appreciate your kind words about our staff and dealership. Once again, thank you for your business and enjoy your new ride!
Best Car Shopping Experience Ever & Jacob was...
Best Car Shopping Experience Ever & Jacob was Fantastic!! Pleasant to work with and not ‘Pushy’
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Keri, Thank you for taking time to share your experience. We appreciate your kind words about our staff and dealership. Once again, thank you for your business and enjoy your new ride!
Very pleased with my overall experience with YALCars....
Very pleased with my overall experience with YALCars. Excellent service. Honest and forthright people. They made a stressful endeavor a pleasant one and walked me through every step of the process which, as a first time car buyer, is greatly appreciated. Definitely recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear vincemtalley, Thank you for taking time to share your experience. It was our pleasure to do business with you as well. Once again, we appreciate your business and the kind words. Enjoy your new ride!
I found YalCars while I was browsing on CarGurus for a...
I found YalCars while I was browsing on CarGurus for a new vehicle and found a car I loved (refer to picture). I submitted my request for more information, and only a short few minutes later I was receiving a call from Danielle offering her help. I scheduled an appointment to view and test drive the car of interest later in the week. When I arrived, the staff was super kind and helpful. They responded to my questions and concerns in a timely and professional manner. There were minor concerns with the vehicle I was looking at, but they worked with me to fix the problems before I came to pick up the keys. When I went back to finalize the paperwork, the process was super quick and easy. Danielle was super helpful and extremely kind to me through the entire process and it made my first experience with a car dealership a good one! The salesmen and women are not pushy at all, and they don’t try to talk you in to something you don’t want to do! I appreciate all the help they have given me and am pleased to say I would visit again in the future when the time comes!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
