Autos of Plano

I rarely leave reviews, but after this experience, I feel obligated to warn others. When I purchased my vehicle, I was told that even if I purchase the dealership's aftermarket warranty, I could not file a claim for the first 30 days. Naturally, I asked what would happen if something major occurred during that period. My salesperson assured me, and I later confirmed this in writing, that if something significant happened, such as an engine or transmission failure, the dealership would take care of it. Less than ONE HOUR after leaving the dealership, my vehicle broke down. The dashboard lit up with drivetrain and engine faults, leaving me stranded. I immediately called the dealership multiple times and texted the contacts I had been communicating with, but no one responded, despite later being told they were still at the dealership for another hour. I had no choice but to pay out of pocket to have the vehicle towed. The dealership kept my vehicle for about a week before telling me that their mechanic had determined it only needed a "software update." I expressed my concerns because that explanation didn't seem consistent with the issues I experienced. They assured me they had personally driven the vehicle for the previous three days, approximately 30 miles each way, without a single problem after the update without concern. I picked up the vehicle, and just 12 miles from the dealership, it broke down AGAIN with the same issues. At that point, I had it personally towed directly to my local Porsche dealership because I wanted a comprehensive diagnosis rather than another software update. Instead of showing concern, the dealership was upset that I didn't tow it back to them, insisting I should have because their repair supposedly carried a 30-day warranty. I also requested a copy of the diagnostic report from their mechanic. I was repeatedly told it was ready, yet it still took several days to receive it, and blamed me that when I was in person it was there... even though I asked and was not provided it when I was there. Even then, the report was missing fault codes that my own code reader had captured before I first turned the vehicle over to them. The Porsche dealership completed a full inspection and found a substantial number of mechanical issues, repairs totaling well over half the value of the vehicle. That confirmed exactly why I wanted an independent diagnosis instead of another software update. Once presented with those findings, the dealership quickly backed away from their earlier promise to cover major repairs. Rather than honoring what I had been told, they only agreed to refund my down payment and wanted the vehicle returned so they could send it back to auction. That statement alone was incredibly concerning after everything that had happened. To make matters worse, despite the fact that this situation began less than an hour after purchasing the vehicle, they refused to reimburse me for the expenses I incurred trying to resolve a problem that existed from day one. They wouldn't even cover both towing bills or the diagnostic inspection that ultimately revealed the true condition of the vehicle. Buying a car should be exciting.. not stressful, expensive, and full of broken promises. I have never experienced such poor communication, such little accountability, or such disappointing customer service from any dealership. I cannot recommend this dealership to anyone. If you're considering buying a vehicle here, I strongly encourage you to think twice. My experience cost me significant time, money, frustration, stress, and trust. There are plenty of dealerships that stand behind the vehicles they sell and treat their customers with honesty and integrity. Unfortunately, based on my experience, this is not one of them.

Found the car the car I wanted, contacted them and put a deposit and it was wrapped up and delivered to my house in 3 days! I gotta say I’m really impressed by the swift response, the good condition of the vehicle and the professionalism by this team. Thank you!

Happy customer here. By far my best buying experience. very easy and no one was pushy at all which I respect. Thank you!

I’m very pleased they offer online deals and delivery, otherwise I would have missed the chance on my dream car for trying to get there. Thank you AJ for your help truly!

My first sight unseen purchase! Never have I ever thought I would be one of the online shoppers for a VEHICLE but Autos of Plano specially Oscar gave me no reason not to go ahead and purchase. I had the confidence after having every question answered in a very timely manner. My BMW showed up at my driveway before when it was promised. I'm very happy to move forward with this, it saved me time, money and it was a great deal!

Pleasant experience from start to finish. They don’t haggle or negotiate but their vehicles are clean with many finance options.

I was skeptical to buy online at first but this was beyond my expectations. I'm actually really impressed. Thank you!

Ok, I don't write reviews usually but truth to be said I was professionally greeted and welcomed. Didn't have an appointment so the vehicle I originally went to see actually sold but I got a good deal on a fresh S7 they just got in stock. Financing was great explaining the process and getting me where I needed to be. Thanks AJ!

Finally a good experience with a Dealership in this saturated quick flip market. Thank you for the professionalism and answering my questions in a timely manner.

I would give it 0 stars. One of the most unprofessional car lots I’ve ever dealt with. Third party bank lacks tools. No communication and racist company.