DARCARS Kia of Frederick

Buyer Beware: This Kia service department will do everything in their power to NOT cover damage due to a recall. I feel completely taken advantage of. After my car broke down my local mechanic reccomended I bring my 2015 Kia Soul to a Kia service center because it was showing a code that was linked to a recall that effected the catalytic converter and the engine. After my car sat at the dealership for a week, they called to inform me that the code was no longer showing and that even though all of the damage is most likely cause by the parts that were recalled, they would not cover anything. I was quoted $5800 to fix the clogged catalytic converters and exhaust issues and was told that I would need to pay them $160 diagnostic fee regardless. They did the software update, which they said "satisfied the recall", even though my car was already damaged. I spoke with customer care and they agreed that the code should not matter because the damage is obvious. They called to speak directly with the service manager, who then lied and said that myself or my mechanic must have cleared the code multiple times to allow the car to keep running which caused the damage. Because of their behavior Kia customer service recommended that I take it to another dealership.

Dirty, disorganized, visited the dealership three times (with advance notice)to look at cars and they could not find the cars

1.) Unethical price gouging of beginning sales negations at approximately $9K above advertised MSRP. 2.) Unethical sales practices: 2A.) Not communicating that the price negotiations would begin $9K above MSRP before I took a day off of work and drove 50mi. to dealership to pursue a specific vehicle. 2B.) Not honoring a Kelly Blue Book Instant Cash Offer for $17020 (Initial offer of $13,500 off approximately $41K total fees,, revised to $16,000 (but also along with jacking up fees and commissions first up to approx. $45.9), only to re-baseline at a final offer of. $40.9K plus $2.5K of "assurance program (for a grand total of $43.4K). 2C.) Claiming added fees such as a 2% sales commission were a "requirement from Kia Corporate" for which nothing could be done. 2D.) Claiming dealership would get in trouble if they were audited by the state police, and found to have NOT charged me a 2% sales commission (this was claim was entirely false, and wasn't even present on the initial negotiation quotes). 2E.) Tacking on, without my request or express approval, an extra "assurance program" as a bait-and-switch tactic of artificially presenting a very high price, and then agreeing to lower the price by $2500, in exchange for adding on a $2500 "assurance program". 2F.) Being told that I could decline the assurance program ($40.9K charges plus $2.5K), but that the price would just go back to $43.4K of total charges (i.e. not really much of a choice, as well as a tacit admission the assurance program is worth $0 in real terms). 2G.) Good cop/bad cop sales tactics. DISGUSTING. I regret not walking away from this deal. I held my nose and signed the paperwork because I wanted to get away from those people as quickly as possible and because I needed the vehicle. For all these reasons, I have no desire to set foot in that dealership again or have any further dealings with them.

Love the the one year old 2016 sorento I bought in 2017. Has had many factory recalls but had no problem having them done—-except for a recall to upgrade the emission system. A day after having it done my engine light came on, had never come on before. My neighbor is a mechanic and has a system that that plugs in under the dash that tells you why the engine light is on. It read out problem with the emission system. I called and Kia said to make an appointment and they would look at it. Shortly after that had a different recall so I took it in for that and told them about the engine light being on after the other emission recall and to look at that also. When done they said they just reset the engine light to off. Within a day the light was back on and when I plugged in the system tool there was the readout about the emission problem again. Did not have time to get the car back to them for some time but then got another recall for a different roll away problem. They did that recall and said they could not look at the emission problem because the gas tank was almost full and they would have to charge me $150 dollars to plug in their system reader. Almost a year later and the engine light is still on. Thanks a lot Jack. That’s the guy who was “helping me”. Nice guy But ???????

As close to painless as new car buying can be - based upon a positive team ( at all levels: management, sales and service) with no pressure to buy . Sales and management were knowledgeable about the EV6 I wished to purchase as well as the current finance incentives

I had a wonderful experience buying my new Kia at Darcars Kia of Frederick. My salesperson was Parrish Francis and he was so helpful and walked me through every step! I will definitely go back again for my next car purchase.

I had a great experience with Darcars Kia of Frderick. I was not rushed or pressured into buying a car. Vivien Adams, Eddy Urbina and Stephen Kinley worked hard to put me into my new Sportage and I am extremely greatful for the work and support they put into my purchase. I would highly recommend.

This was my first time buying from this dealership. Don’t mess around just ask for Eddy. He was such a big help assisting me with my purchase. Not only was he knowledgeable on the cars but so nice. Eddy was professional and made my experience enjoyable. I would highly recommend him to my family and friends.

Our salesman was Eddy and I cannot say enough! He was friendly, very knowledgeable about all of the cars we looked at and was not pushy at all. I ended up driving away with a new car and I couldn’t be happier! Thanks Eddy for a great car buying experience! I will definitely be telling all my friends to go see you when they are buying their next car.

Eddy was a great from start to finish. Very transparent with his communication from front to back. He made sure that I was aware with all the options and prices when looking at the cars. he was also very clear with the status of the car that I have reserved. Furthermore, he was very proactive with his notifications regarding any information related with the car. Would highly recommend others to go to this dealer store and shop with EDDY!