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The Car Exchange

(21 reviews)
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Sales hours: 10:00am to 7:00pm
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Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 9:00am–5:00pm
Sunday Closed

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(888) 251-3940 (888) 251-3940

Inventory

See all 79 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2026.
Welcome to The Car Exchange - The NICEST USED Cars In Hampton Roads - Hand Selected - LOCALLY OWNED - Not the Biggest Dealership with the most cars - Just the one Selling the NICEST Cars in the 757. Come See us First! Don't Just Be A # at The Big FRANCHISE Lot, COME BUY WHERE THE LOCALS BUY. Free CARFAX, FREE 3MO/3,000 MILE ALLY Warrany on Most Makes and Models under 12 years old. Capital One Approved Dealer/ Lender. Come get approved and ride home a Car Exchange Car today! At The Car Exchange, we understand that purchasing a used car is a significant decision, and your peace of mind is our top priority.
We sell Great Cars to Great People

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Reviews

(21 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of The Car Exchange from DealerRater.

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I was promised some repairs before signing and then the next day they call me to tell me that the repair is my responsibility. I DON'T RECOMMEND THEM .

I was promised some repairs before signing and then the next day they call me to tell me that the repair is my responsibility. I DON'T RECOMMEND THEM .

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They sold me a car with bad engine mounts - a $980 repair that they refuse to take responsibility for. I drove it less than 300 miles and after two weeks I took it in to get looked at. The warranty they sell you is $3000 and denied our claim because it was a pre-existing condition. The CarFax report was great, no history of accidents or recorded issues. The dealership either did not do the initial inspection or simply lied in order to screw over people who didn't bring a car mechanic with them.

They sold me a car with bad engine mounts - a $980 repair that they refuse to take responsibility for. I drove it less than 300 miles and after two weeks I took it in to get looked at. The warranty they sell you is $3000 and denied our claim because it was a pre-existing condition. The CarFax report was great, no history of accidents or recorded issues. The dealership either did not do the initial inspection or simply lied in order to screw over people who didn't bring a car mechanic with them.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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This was such a professional experience I would recommend them to anybody. Their in-depth knowledge of vehicles was very comforting for me.

This was such a professional experience I would recommend them to anybody. Their in-depth knowledge of vehicles was very comforting for me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service, good selection and staff is easy going and very helpful. I also appreciate all the different loan options.

Great service, good selection and staff is easy going and very helpful. I also appreciate all the different loan options.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The Car Exchange was amazing to work! They got me in the car of my dreams. Thank you

The Car Exchange was amazing to work! They got me in the car of my dreams. Thank you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Lots of inventory to choose from! Excellent staff and Fast approval and sales process! Would highly recommend!

Lots of inventory to choose from! Excellent staff and Fast approval and sales process! Would highly recommend!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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We love Mark's customer service! Best in the biz! Can't wait to buy another car!

We love Mark's customer service! Best in the biz! Can't wait to buy another car!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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They have helped me sell several vehicles over the years and have always been honest.

They have helped me sell several vehicles over the years and have always been honest.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The Car Exchange was great. I got the Truck I had been wanting forever. They got one in and it was priced right. No haggle needed. I even got the Ally Warranty. I picked the car I wanted, I picked the protection I wanted, and Paid the price I wanted. Can't beat that. Thanks guys. Will come see you when my son needs a truck in a couple years !

The Car Exchange was great. I got the Truck I had been wanting forever. They got one in and it was priced right. No haggle needed. I even got the Ally Warranty. I picked the car I wanted, I picked the protection I wanted, and Paid the price I wanted. Can't beat that. Thanks guys. Will come see you when my son needs a truck in a couple years !

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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We came in to check out a white 2016 Silverado LTZ with 100k miles. Priced at 26.7k. For starters the truck had some oil drips on the oil filter. They said it just had the oil done so I gave him the benifit of the doubt and we went on a test drive. Second gear shifted rough as we were pulling out. We didn’t make it two more lights before it was shifting hard into second. So we brought it back and left. I asked the guy riding with us if they inspect the truck before selling it. His reply was they take it to a shop for inspection. If it passes they post it for sale. If not they make repairs then post it. But no mention about actually looking over the car to see if it was reliable. They have a nice clean shop. The guy showing the truck was polite. But it doesn’t matter. They will sell you a bad 27k$ car and it’ll be your problem. Take this as u may but I wouldn’t shop here

We came in to check out a white 2016 Silverado LTZ with 100k miles. Priced at 26.7k. For starters the truck had some oil drips on the oil filter. They said it just had the oil done so I gave him the benifit of the doubt and we went on a test drive. Second gear shifted rough as we were pulling out. We didn’t make it two more lights before it was shifting hard into second. So we brought it back and left. I asked the guy riding with us if they inspect the truck before selling it. His reply was they take it to a shop for inspection. If it passes they post it for sale. If not they make repairs then post it. But no mention about actually looking over the car to see if it was reliable. They have a nice clean shop. The guy showing the truck was polite. But it doesn’t matter. They will sell you a bad 27k$ car and it’ll be your problem. Take this as u may but I wouldn’t shop here

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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