The Car Exchange

**BUYERS SHOULD READ THIS BEFORE PURCHASING A VEHICLE FROM THE CAR EXCHANGE** My daughter purchased a 2015 Hyundai Tucson from The Car Exchange on September 30, 2025. She was a first-time car buyer, a college student, and relied on this vehicle for transportation to school and work. What we discovered after the purchase is extremely concerning. Hyundai Motor America records tied to this vehicle's VIN show that on May 1, 2025—approximately four months BEFORE The Car Exchange sold the vehicle to my daughter—a Hyundai dealer documented: “Tech Found Engine Seized Needing To Be Replaced.” The same Hyundai records state that the engine “Seized Up While Driving” and that the vehicle “stalled out and would not start back.” Despite repeatedly asking The Car Exchange and its representative, Joel Dial, for documentation showing what happened to the vehicle after this diagnosis, we have never been provided documentation showing that the engine was replaced or explaining what repairs were performed to return the vehicle to operating condition. The vehicle was represented to us as a “good running unit.” Within approximately two weeks of purchase, major engine problems began. The vehicle ultimately became inoperable and has remained that way. My daughter continues to make a vehicle loan payment of approximately $382 per month, in addition to the ongoing cost of insurance, on a vehicle she cannot drive. She is a college student living away from home and working full-time, and she has had to rely on our family's other vehicle to get to work and school. The situation is made even worse by the fact that we cannot simply sell the Tucson for whatever salvage value it might have. There is still an outstanding loan on the vehicle, and my daughter does not have clear title until the loan is paid off. So we are left with an inoperable vehicle sitting in front of our house while the loan continues—potentially for years. We trusted a professional used-car dealership to properly evaluate the vehicle and provide reliable transportation to a first-time buyer. Instead, my daughter has been left with ongoing loan and insurance expenses and an inoperable vehicle that we cannot reasonably dispose of while the loan remains outstanding. We have documentation supporting the timeline, including Hyundai service records, repair findings, purchase documents, communications, and BBB arbitration materials. At this point, our goal is not simply to complain about our individual experience. We want prospective buyers to understand the importance of researching a vehicle's history and asking questions about previous major mechanical problems and repairs. We also believe The Car Exchange should take responsibility for the circumstances surrounding this sale and address the costs necessary to return the vehicle to a safe and operable condition. Most importantly, we hope other consumers will investigate a vehicle's history carefully before purchasing from any used-car dealership. No first-time buyer—especially a college student—should have to learn this lesson the way our daughter did.

I was promised some repairs before signing and then the next day they call me to tell me that the repair is my responsibility. I DON'T RECOMMEND THEM .

They sold me a car with bad engine mounts - a $980 repair that they refuse to take responsibility for. I drove it less than 300 miles and after two weeks I took it in to get looked at. The warranty they sell you is $3000 and denied our claim because it was a pre-existing condition. The CarFax report was great, no history of accidents or recorded issues. The dealership either did not do the initial inspection or simply lied in order to screw over people who didn't bring a car mechanic with them.

This was such a professional experience I would recommend them to anybody. Their in-depth knowledge of vehicles was very comforting for me.

Great service, good selection and staff is easy going and very helpful. I also appreciate all the different loan options.

The Car Exchange was amazing to work! They got me in the car of my dreams. Thank you

Lots of inventory to choose from! Excellent staff and Fast approval and sales process! Would highly recommend!

We love Mark's customer service! Best in the biz! Can't wait to buy another car!

They have helped me sell several vehicles over the years and have always been honest.

The Car Exchange was great. I got the Truck I had been wanting forever. They got one in and it was priced right. No haggle needed. I even got the Ally Warranty. I picked the car I wanted, I picked the protection I wanted, and Paid the price I wanted. Can't beat that. Thanks guys. Will come see you when my son needs a truck in a couple years !