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The Car Exchange

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(12 reviews)
Visit The Car Exchange
Sales hours: 10:00am to 7:00pm
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Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 9:00am–5:00pm
Sunday Closed
(757) 797-8173 (757) 797-8173

Inventory

See all 75 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2021.
Welcome to The Car Exchange - Your Trusted Choice for Quality Used Cars in Virginia Beach! At The Car Exchange, we understand that purchasing a used car is a significant decision, and your peace of mind is our top priority. We strive to create an environment where you can confidently choose the perfect vehicle for your needs, knowing you're in safe hands.
We sell Great Cars to Great People

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(12 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of The Car Exchange from DealerRater.

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2.0

We came in to check out a white 2016 Silverado LTZ with

We came in to check out a white 2016 Silverado LTZ with 100k miles. Priced at 26.7k. For starters the truck had some oil drips on the oil filter. They said it just had the oil done so I gave him the benifit of the doubt and we went on a test drive. Second gear shifted rough as we were pulling out. We didn’t make it two more lights before it was shifting hard into second. So we brought it back and left. I asked the guy riding with us if they inspect the truck before selling it. His reply was they take it to a shop for inspection. If it passes they post it for sale. If not they make repairs then post it. But no mention about actually looking over the car to see if it was reliable. They have a nice clean shop. The guy showing the truck was polite. But it doesn’t matter. They will sell you a bad 27k$ car and it’ll be your problem. Take this as u may but I wouldn’t shop here

2.0

We came in to check out a white 2016 Silverado LTZ with

We came in to check out a white 2016 Silverado LTZ with 100k miles. Priced at 26.7k. For starters the truck had some oil drips on the oil filter. They said it just had the oil done so I gave him the benifit of the doubt and we went on a test drive. Second gear shifted rough as we were pulling out. We didn’t make it two more lights before it was shifting hard into second. So we brought it back and left. I asked the guy riding with us if they inspect the truck before selling it. His reply was they take it to a shop for inspection. If it passes they post it for sale. If not they make repairs then post it. But no mention about actually looking over the car to see if it was reliable. They have a nice clean shop. The guy showing the truck was polite. But it doesn’t matter. They will sell you a bad 27k$ car and it’ll be your problem. Take this as u may but I wouldn’t shop here

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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5.0

Very nice dealership with a great variety

The process was quick and simple. Everyone was courteous, respectful and extremely helpful. So many options and all of my questions were answered. The staff was great and I will be back to purchase soon!!

5.0

Very nice dealership with a great variety

The process was quick and simple. Everyone was courteous, respectful and extremely helpful. So many options and all of my questions were answered. The staff was great and I will be back to purchase soon!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Buyers Beware

Never buy any car from this dealership. I brought a car from them they promise they will fix things and never did the sales man Kevin Douglas and Tony will lie to you just to sale you a car. when i brought my car it had a new inspection Sticker how did it pass inspection with bad sturts and bad brakes there was hardware missing from my brakes they started squeaking thats how out that hardware was missing after i had to have them done they fix one sturt but my car was out of line they said they would get my wheel alignment but never did so i took my car to Rick Hendricks to have a alignment they said my struts were blown there have been many things wrong with this car i have spent over a 1000.00 on this car just dont trust this Dealership.

1.0

Buyers Beware

Never buy any car from this dealership. I brought a car from them they promise they will fix things and never did the sales man Kevin Douglas and Tony will lie to you just to sale you a car. when i brought my car it had a new inspection Sticker how did it pass inspection with bad sturts and bad brakes there was hardware missing from my brakes they started squeaking thats how out that hardware was missing after i had to have them done they fix one sturt but my car was out of line they said they would get my wheel alignment but never did so i took my car to Rick Hendricks to have a alignment they said my struts were blown there have been many things wrong with this car i have spent over a 1000.00 on this car just dont trust this Dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Don't get scammed

Such a ripoff/scam, I got a jeep in September 2021. First week having it had to fix 700$ worth of things wrong with it because the "warranty" is very vague so chances are if they offered if to you it won't cover anything under the warranty policy. Only have driven this jeep maybe 2000 miles since fixing it the last time, boooom breaks go out and booooom a $2100 bill from a jeep dealership. When asked about warranty they say its from wear and tear I laughed so hard because I had only driven it 2000 miles in 7 months and they say I was the one that did the wear and tear. Its been inside a garage and only driven a few times a week. There's a leak from the sunroof runoff tube that even when I drive in a sprinkling rain my passenger seat is soaked and constant run of water coming from my roof. They continued to say I had gotten a "great" deal but my these bills have begged to differ.

1.0

Don't get scammed

Such a ripoff/scam, I got a jeep in September 2021. First week having it had to fix 700$ worth of things wrong with it because the "warranty" is very vague so chances are if they offered if to you it won't cover anything under the warranty policy. Only have driven this jeep maybe 2000 miles since fixing it the last time, boooom breaks go out and booooom a $2100 bill from a jeep dealership. When asked about warranty they say its from wear and tear I laughed so hard because I had only driven it 2000 miles in 7 months and they say I was the one that did the wear and tear. Its been inside a garage and only driven a few times a week. There's a leak from the sunroof runoff tube that even when I drive in a sprinkling rain my passenger seat is soaked and constant run of water coming from my roof. They continued to say I had gotten a "great" deal but my these bills have begged to differ.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 4.0
  • Quality of repair 2.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Go see Jacob over at the car exchange

Overall it was a great experience! My salesman Jacob got the job done and me riding home in just what I needed to get my business started. Thanks Jacob

5.0

Go see Jacob over at the car exchange

Overall it was a great experience! My salesman Jacob got the job done and me riding home in just what I needed to get my business started. Thanks Jacob

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Great used car

It was a great experience buying a car from our salesman (Joey Daversa). we found the car we wanted and he checked the price and it went down by $200.00. He was very polite and customer oriented.

5.0

Great used car

It was a great experience buying a car from our salesman (Joey Daversa). we found the car we wanted and he checked the price and it went down by $200.00. He was very polite and customer oriented.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

I luv my truck

The sales agent was the best(Brooke Draper) will buy again.I will recommend a friend to come and buy a vehicle.Great job The car exchange virgil

5.0

I luv my truck

The sales agent was the best(Brooke Draper) will buy again.I will recommend a friend to come and buy a vehicle.Great job The car exchange virgil

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Me myself and i

Would Never recommend anyone or a dog to shop at the car exchange on S. Military Hwy... NEVER. They didn't try hard enough to satisfy me. After having my SUV for about 24 hours. I had to have it towed back to dealership

1.0

Me myself and i

Would Never recommend anyone or a dog to shop at the car exchange on S. Military Hwy... NEVER. They didn't try hard enough to satisfy me. After having my SUV for about 24 hours. I had to have it towed back to dealership

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

This is not a real review. This is an ex employee trying to cause harm. She was employed briefly at our Military Highway location. This is a malicious review and should not be considered when making your car purchase.

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5.0

Buying a used truck

I bought a suv for my mom and the salesman name was andy . He was nice and funny and very helpful and i would recommend.

5.0

Buying a used truck

I bought a suv for my mom and the salesman name was andy . He was nice and funny and very helpful and i would recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Had a Great Experience at the Lynnhaven Location

I bought a work truck from this location and it was in great shape. The process was easy and smooth and all the crew at the Lynnhaven Location were friendly and helpful. Luis greeted me showed me the car and took me on a long test drive. Dave was easy and straightforward to work with getting my financing done while I was there. We made a quick call to my insurance company and I was on my way. The price was right, the process was quick, and everyone was friendly. I would send my grandmother here to buy a car. Highly recommend. I will be back. Thanks guys.

5.0

Had a Great Experience at the Lynnhaven Location

I bought a work truck from this location and it was in great shape. The process was easy and smooth and all the crew at the Lynnhaven Location were friendly and helpful. Luis greeted me showed me the car and took me on a long test drive. Dave was easy and straightforward to work with getting my financing done while I was there. We made a quick call to my insurance company and I was on my way. The price was right, the process was quick, and everyone was friendly. I would send my grandmother here to buy a car. Highly recommend. I will be back. Thanks guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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